(2437,'Ticket',896,'2020-11-24 01:10:55',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;noreply@email.teams.microsoft.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;noreply&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;email.teams.microsoft.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;noreply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=389363\"&gt;Fix email delivery issues for error code 5.1.1 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=618497\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code 554 5.4.14&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;Typically this error occurs because the recipient email address is incorrect or doesn\'t exist at the destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be fixed by the recipient or the recipient\'s email admin. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. A forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow settings or MX records can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail loop detected&lt;/b&gt; - This error also indicates that the receiving organization\'s email settings are misconfigured, creating a mail loop when a message is sent to an address that isn\'t found in their directory. This usually won\'t disrupt mail flow for recipients that actually exist, but the recipient\'s email admin should fix the misconfiguration to reduce the chance of any other mail flow issues. A common cause for this loop is that the recipient\'s domain is configured as \"Internal Relay\" when it should be \"Authoritative.\" Another common cause for the loop is that both the sender and recipient are part of the same organization, but the sender\'s mailbox is hosted by Office 365, while the recipient\'s mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-premises email servers is missing or misconfigured. To fix this, the recipient\'s email admin should create a correctly configured outbound connector in Office 365 to route the message to the on-premises mailbox.&lt;br /&gt;&lt;br /&gt;For more information and tips to fix this problem, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=397497\"&gt;Fix email delivery issues for error code 5.4.14 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;11/24/2020 1:03:40 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;noreply@email.teams.microsoft.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000896] Nuevo seguimiento para esta incidencia Tania ha enviado un mensaje&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [BN8NAM12FT055.eop-nam12.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN6PR20MB1938.namprd20.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BN8NAM12FT055.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:03:42 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR14CA0040.namprd14.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:03:52 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;10&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:03:52 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3731.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;4&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:05:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;NAM02-BL2-obe.outbound.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN8NAM12FT040.mail.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;min, 38&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;5&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:05:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN8NAM12FT040.eop-nam12.prod.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR21CA0018.outlook.office365.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;6&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:05:30 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR21CA0018.namprd21.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MN2PR20MB3335.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;7&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:07:02 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;NAM02-BL2-obe.outbound.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6NAM12FT046.mail.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;min, 32&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;8&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:07:02 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6NAM12FT046.eop-nam12.prod.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR18CA0075.outlook.office365.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;9&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:07:02 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR18CA0075.namprd18.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6PR20MB2332.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;10&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:08:51 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;NAM02-BL2-obe.outbound.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6NAM12FT008.mail.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;min, 49&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;11&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:08:51 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6NAM12FT008.eop-nam12.prod.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR17CA0059.outlook.office365.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;12&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:08:51 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR17CA0059.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR20MB1938.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt; 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X-OriginatorOrg: email.teams.microsoft.com X-MS-Exchange-CrossTenant-OriginalArrivalTime: 24 Nov 2020 01:08:51.3331  (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 25efb016-640b-4fc3-85ca-08d890158190 X-MS-Exchange-CrossTenant-Id: e36bbca1-9fe2-47ad-87fe-6012ed72a406 X-MS-Exchange-CrossTenant-AuthSource: 	DM6NAM12FT008.eop-nam12.prod.protection.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: BN6PR20MB1938 &lt;/pre&gt;',0,2,'2020-11-24 01:12:01','2020-11-24 01:12:01',1,0,0),(2438,'Ticket',896,'2020-11-24 01:20:27',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;noreply@email.teams.microsoft.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;noreply&lt;/span&gt; wasn\'t found at &lt;span style=\"color: #0072c6;\"&gt;email.teams.microsoft.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;noreply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Recipient&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Unknown To address&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                 &lt;/td&gt;&lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The address may be misspelled or may not exist. Try one or more of the following:&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"padding-top: 0px;         padding-bottom: 0px;         padding-left: 0px;         padding-right: 0px;        border-spacing: 0px 0px;\"&gt;                     &lt;ul style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        margin-left: 40px;        margin-bottom: 5px;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 6px;        padding-right: 6px;\"&gt;                       &lt;li&gt;Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose &lt;b&gt;Send Again&lt;/b&gt; from the Report ribbon. In Outlook on the web, select this NDR, then select the link \"&lt;b&gt;To send this message again, click here.&lt;/b&gt;\" Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don\'t select it. After typing the complete address, click &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                       &lt;li&gt;Contact the recipient (by phone, for example) to check that the address is correct.&lt;/li&gt;                       &lt;li&gt;The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they\'ve set up is working correctly.&lt;/li&gt;                       &lt;li&gt;Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=389363\"&gt;Fix email delivery issues for error code 5.1.1 in Office 365&lt;/a&gt;, and then send the message again. Retype the entire recipient address before selecting &lt;b&gt;Send&lt;/b&gt;.&lt;/li&gt;                     &lt;/ul&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=618497\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code 554 5.4.14&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;Typically this error occurs because the recipient email address is incorrect or doesn\'t exist at the destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be fixed by the recipient or the recipient\'s email admin. If the steps in the &lt;b&gt;How to Fix It&lt;/b&gt; section above don\'t fix the problem, and you\'re the email admin for the recipient, try one or more of the following:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;The email address exists and is correct&lt;/b&gt; - Confirm that the recipient address exists, is correct, and is accepting messages.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Synchronize your directories&lt;/b&gt; - If you have a hybrid environment and are using directory synchronization make sure the recipient\'s email address is synced correctly in both Office 365 and in your on-premises directory.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Errant forwarding rule&lt;/b&gt; - Check for forwarding rules that aren\'t behaving as expected. A forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail flow settings and MX records are not correct&lt;/b&gt; - Misconfigured mail flow settings or MX records can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Mail loop detected&lt;/b&gt; - This error also indicates that the receiving organization\'s email settings are misconfigured, creating a mail loop when a message is sent to an address that isn\'t found in their directory. This usually won\'t disrupt mail flow for recipients that actually exist, but the recipient\'s email admin should fix the misconfiguration to reduce the chance of any other mail flow issues. A common cause for this loop is that the recipient\'s domain is configured as \"Internal Relay\" when it should be \"Authoritative.\" Another common cause for the loop is that both the sender and recipient are part of the same organization, but the sender\'s mailbox is hosted by Office 365, while the recipient\'s mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-premises email servers is missing or misconfigured. To fix this, the recipient\'s email admin should create a correctly configured outbound connector in Office 365 to route the message to the on-premises mailbox.&lt;br /&gt;&lt;br /&gt;For more information and tips to fix this problem, see &lt;a href=\"https://go.microsoft.com/fwlink/?LinkId=397497\"&gt;Fix email delivery issues for error code 5.4.14 in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;11/24/2020 1:12:35 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;noreply@email.teams.microsoft.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000896] Nuevo seguimiento para esta incidencia Tania ha enviado un mensaje&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [DM6NAM12FT026.eop-nam12.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;DM5PR2001MB1131.namprd20.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;DM6NAM12FT026.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:12:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR1701CA0020.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:12:43 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:12:43 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2471.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;4&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:14:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;NAM04-CO1-obe.outbound.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6NAM12FT049.mail.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;min, 53&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;5&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:14:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM6NAM12FT049.eop-nam12.prod.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR21CA0046.outlook.office365.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;6&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:14:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR21CA0046.namprd21.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR2001MB1114.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;7&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:16:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;NAM12-MW2-obe.outbound.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MW2NAM12FT050.mail.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;min, 59&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;8&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:16:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MW2NAM12FT050.eop-nam12.prod.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR2201CA0048.outlook.office365.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;9&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:16:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR2201CA0048.namprd22.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;CH2PR20MB3062.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;10&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:18:25 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;NAM11-CO1-obe.outbound.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MW2NAM12FT019.mail.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;min, 49&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;11&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:18:26 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MW2NAM12FT019.eop-nam12.prod.protection.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR01CA0028.outlook.office365.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;1&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;12&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;11/24/2020&lt;br /&gt;1:18:26 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;MWHPR01CA0028.prod.exchangelabs.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;DM5PR2001MB1131.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=4; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=pass;  b=boe2/iJ59UOQ+iqC2C1aKnCjxmEC751XsTOG9MNHPb9N46NsxbUUdYia+AKUbu/jmRQNfH0JwcVITZuNJ5rDj/YtnQo0w7T+9f3GF/fz9IRBW3sV81S0UqnO5gRAvF/l6SSNbSiuf1duWZT9IgL2XfzyxO+hT6gGNIRyQCJLy/bUxlupaSs5mBBSnPX/WhCA9XpiRQgGMhA2A37WdIGM3tvx3A7FUg1H8yAUxiQYqE6M8lHvlsdMawMfrnSqDKbdMfiKCCXCFQ+7JNms1MDog+XRdbrUBQBu519I1ZP1qhwWq7QJq55YH6X6zTyYoyLB06h2FungBl9M75nB6FPquQ== ARC-Message-Signature: i=4; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=kjjnywX6EBJ2ivKdxehXdGumjtzEVyjJygxzfhx/Wqo=;  b=EktIKeIb7vu52YtBv+ZDiItIahpMFImP0pVC9gOAO7MCy4QjBoKBewHIwdLzhorSPJYTqHSwv3SZjzZWc362cn1KG8L6KyYvwSUuBknKBEiPN0hStbuCDQ5/Hya58vPLc1uXblreOv118ybWY7IuVbOiEwnniEJqG1Q72+BU7Z7DJHgfnwSQ9jK1BcWYZsUXh5M5CUraSMra7hc+RAcMcK5vRGlR99lJ3W+bU93CL3cS1el/xg9etRIxE0UA6mkb04VriEhAIg6M+ckFlwUajQCIuIMGD33tzJG5VSckPhSKBVhrQvHs/Ye0nW5/OWgroihpkLhOJsbbM0kAfibF6Q== ARC-Authentication-Results: i=4; mx.microsoft.com 1; spf=pass (sender ip is  104.47.56.173) smtp.rcpttodomain=email.teams.microsoft.com  smtp.mailfrom=arintia.com; dmarc=bestguesspass action=none  header.from=arintia.com; dkim=pass (signature was verified)  header.d=arintiagroup.onmicrosoft.com; arc=pass (0 oda=1 ltdi=1  spf=[1,3,smtp.mailfrom=arintia.com] dkim=[1,1,header.d=arintia.com]  dmarc=[1,1,header.from=arintia.com]) Received: from MWHPR01CA0028.prod.exchangelabs.com (2603:10b6:300:101::14) by  DM5PR2001MB1131.namprd20.prod.outlook.com (2603:10b6:3:e9::13) with Microsoft  SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id  15.20.3589.25; Tue, 24 Nov 2020 01:18:26 +0000 Received: from MW2NAM12FT019.eop-nam12.prod.protection.outlook.com  (2603:10b6:300:101:cafe::35) by MWHPR01CA0028.outlook.office365.com  (2603:10b6:300:101::14) with Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3589.20 via Frontend  Transport; Tue, 24 Nov 2020 01:18:26 +0000 Authentication-Results: spf=pass (sender IP is 104.47.56.173)  smtp.mailfrom=arintia.com; 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X-OriginatorOrg: email.teams.microsoft.com X-MS-Exchange-CrossTenant-OriginalArrivalTime: 24 Nov 2020 01:18:25.9940  (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 2c0b6ecd-05b2-46ea-76ea-08d89016d813 X-MS-Exchange-CrossTenant-Id: e36bbca1-9fe2-47ad-87fe-6012ed72a406 X-MS-Exchange-CrossTenant-AuthSource: 	MW2NAM12FT019.eop-nam12.prod.protection.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: DM5PR2001MB1131 &lt;/pre&gt;',0,2,'2020-11-24 01:21:01','2020-11-24 01:21:01',1,0,0),(2444,'Ticket',899,'2020-11-24 13:27:16',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-24 13:27:16',1,0,0),(2445,'Ticket',898,'2020-11-24 13:31:45',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-24 13:31:45',4,0,0),(2447,'Ticket',901,'2020-11-24 14:35:52',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-24 14:35:52',1,0,0),(2449,'Ticket',888,'2020-11-24 16:12:30',0,0,'&lt;p&gt;Se envía correo a la usuaria solicitando datos de la persona que quedará a cargo de la cuenta. &lt;/p&gt;&lt;p&gt;En espera de confirmación para proceder con la creación.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-24 16:12:30',4,0,0),(2450,'Ticket',888,'2020-11-24 17:03:22',0,0,'&lt;meta content=&quot;text/html; charset=iso-8859-1&quot; /&gt;  &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; Buen dia&lt;/div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; la responsable del correo es&nbsp; Angeis Paola&nbsp; Rodriguez Anaya&nbsp; cc 1.049.317.083&lt;/div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; gracias&lt;/div&gt; &lt;div&gt; &lt;div style=&quot;font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div id=&quot;Signature&quot;&gt; &lt;div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; Cordialmente,&lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;br /&gt; &lt;/div&gt; &lt;div style=&quot;font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)&quot;&gt; &lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=126&amp;tickets_id=888&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f204a9704bda6.13344368&quot; width=&quot;&quot; src=&quot;/glpi/front/document.send.php?docid=126&amp;tickets_id=888&quot; /&gt;&lt;/a&gt;&lt;/p&gt;&lt;br /&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;/div&gt; &lt;div id=&quot;appendonsend&quot;&gt;&lt;/div&gt; &lt;hr style=&quot;display:inline-block;width:98%&quot; tabindex=&quot;-1&quot; /&gt; &lt;div id=&quot;divRplyFwdMsg&quot; dir=&quot;ltr&quot;&gt;&lt;span style=&quot;font-size:11pt; color: #000000; font-family: Calibri, sans-serif;&quot;&gt;&lt;b&gt;De:&lt;/b&gt; Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Enviado:&lt;/b&gt; martes, 24 de noviembre de 2020 11:13&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Marcela Romero &amp;lt;marcela.romero@ecologycolombia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000888] Nuevo seguimiento para esta incidencia solicitud correo sst cartagena&lt;/span&gt; &lt;div&gt;&nbsp;&lt;/div&gt; &lt;/div&gt;  &lt;div&gt; &lt;br /&gt; &lt;br /&gt; &lt;/div&gt;',0,2,'2020-11-24 17:04:02','2020-11-24 17:04:02',1,0,0),(2451,'Ticket',888,'2020-11-24 17:33:19',0,0,'&lt;p&gt;Se procede a realizar la creación de la cuenta de correo indicada:&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Usuario: &lt;a href=\"mailto:sst.cartagena@ecologycolombia\"&gt;sst.cartagena@ecologycolombia&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Contraseña: SstCar2020*&lt;/li&gt;&lt;/ul&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Dicha cuenta queda a cargo de la usuaria Angeis Paola  Rodriguez Anaya con C.C. 1.049.317.083&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-24 17:33:19',4,0,0),(2452,'Ticket',899,'2020-11-24 21:04:44',0,0,'&lt;p&gt;Buen Día&lt;/p&gt;&lt;p&gt;Se brinda el soporte pero no es posible realizar la recuperación del archivo modificado.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se valida y se procede a cerrar el ticket&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-11-24 21:04:44',4,0,0),(2453,'Ticket',902,'2020-11-24 21:55:53',0,0,'&lt;p&gt;Buenas Tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-24 21:55:53',1,0,0),(2454,'Ticket',898,'2020-11-25 13:40:56',0,0,'&lt;p&gt;Se procederá a realizar la asignación del teclado nuevo.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-25 13:40:56',4,0,0),(2455,'Ticket',749,'2020-11-26 13:21:25',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede a realizar la respectiva instalación de el programa en el equipo de Cristian para poder visualizar los planos en formato DWG&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-11-26 13:21:25',4,0,0),(2456,'Ticket',905,'2020-11-26 15:14:02',0,0,'Daño PC\n\n&lt;meta content=\"text/html; charset=utf-8\" /&gt;&lt;div dir=\"auto\"&gt;Buen día Edgar:&lt;div dir=\"auto\"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div dir=\"auto\"&gt;Ayer aproximadamente a las 9:00 pm estaba terminado de trabajar y guardando mis archivos de excel cuando automáticamente salió este aviso del cual envío imagen..así duro como media hora y llegó a la tercera imagen que envío adjunta a lo cual no me atrevi a dar ninguna opción .. Lo apague y está mañana a las 7:30 am lo prendo nuevamente y aún sigue en la misma situación ..Ya hablé con Kevin para ver en qué me puede colaborar ya que como le dije a él es un equipo que me entregaron el 11 de septiembre apenas y no se que pasó ...Por favor Edgar ayúdame a gestionar pronta solución ya que es mi herramienta de trabajo y estoy varada por esta situación ..Quedó pendiente de tus comentarios .Mil gracias&lt;/div&gt;&lt;div dir=\"auto\"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div dir=\"auto\"&gt;Atte.&lt;/div&gt;&lt;div dir=\"auto\"&gt;&lt;br /&gt;&lt;/div&gt;&lt;div dir=\"auto\"&gt;YENNY FUQUENE&lt;/div&gt;&lt;div dir=\"auto\"&gt;ECOLOGY COLOMBIA SAS&lt;/div&gt;&lt;/div&gt;',0,0,'2020-11-26 15:14:02','2020-11-26 15:14:02',1,904,0),(2458,'Ticket',905,'2020-11-26 15:36:34',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Se hizo la solicito de cambio de equipo, el tiempo estimado del proceso es de 24horas aproximadamente, se le asigno un equipo temporal que se encuentra en la oficina de Ecology, para que pueda trabajar mientras realizamos el dicho cambio&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-26 15:36:34',4,0,0),(2459,'Ticket',906,'2020-11-26 15:44:56',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-26 15:44:56',1,0,0),(2460,'Ticket',907,'2020-11-26 17:23:16',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-26 17:23:16',1,0,0),(2461,'Ticket',907,'2020-11-26 20:41:22',0,0,'&lt;p&gt;Estimado usuario. Se valida con el proveedor de World Office, quien informa que desde la actualización al release No 8 se presenta falla en el servicio de desbloqueo. Actualmente están trabajando para dar solución a la falla presentada. Una vez se tenga solución, se procederá a actualizar la plataforma a nivel general.&lt;/p&gt;&lt;p&gt;Se deja caso a espera de solución por parte del proveedor.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-26 20:41:22',4,0,0),(2462,'Ticket',906,'2020-11-26 20:41:48',0,0,'&lt;p&gt;Estimada usuaria. Se valida con el proveedor de World Office, quien informa que desde la actualización al release No 8 se presenta falla en el servicio de desbloqueo. Actualmente están trabajando para dar solución a la falla presentada. Una vez se tenga solución, se procederá a actualizar la plataforma a nivel general.&lt;/p&gt;&lt;p&gt;Se deja caso a espera de solución por parte del proveedor.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-26 20:41:48',4,0,0),(2463,'Ticket',902,'2020-11-26 21:23:39',0,0,'&lt;p&gt;Estimado usuario. El caso está escalado con el proveedor, según ellos van a revisar la configuración el día 27 de noviembre en horas de la mañana.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-26 21:23:39',4,0,0),(2464,'Ticket',893,'2020-11-27 14:04:26',0,0,'&lt;p&gt;Estimada usuaria. Se aplica actualización sobre el motor de base de datos y sobre el aplicativo World Office, a lo cual el software funciona correctamente.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-27 14:04:26',4,0,0),(2465,'Ticket',849,'2020-11-27 17:21:30',0,0,'&lt;p&gt;Se realiza instalación de impresora en sitio. Se da soporte telefónico, para la instalación con permisos de administrador sobre el usuario configurado.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-27 17:21:30',4,0,0),(2466,'Ticket',831,'2020-11-27 20:01:13',0,0,'&lt;p&gt;Queda pendiente validar con el usuario en que momento se realizaran las pruebas para validar permisos&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-11-27 20:01:13',4,0,0),(2467,'Ticket',829,'2020-11-27 21:32:16',0,0,'&lt;p&gt;Estimado usuario, procedemos a cerrar el caso ya que no recibimos retroalimentación. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-11-27 21:32:16',4,0,0),(2468,'Ticket',908,'2020-11-28 14:06:47',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Su solicito fue recibida, se le brindara soporte TI lo antes posible, gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-28 14:06:47',1,0,0),(2469,'Ticket',906,'2020-11-30 15:19:55',0,0,'&lt;p&gt;Se realiza actualización de la plataforma World Office al release 9 con lo cual se solucionan los problemas de bloqueos que se estaban presentando. Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-30 15:19:55',4,0,0),(2470,'Ticket',907,'2020-11-30 16:34:30',0,0,'&lt;p&gt;Se actualiza versión de World Office al release 9, con lo cual se corrige la falla de bloqueo de docuementos. Usuarios se encuentran operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-30 16:34:30',4,0,0),(2471,'Ticket',902,'2020-11-30 16:37:06',0,0,'&lt;p&gt;Se realiza configuración de escaner con apoyo del personal externo de impresión. En este momento se encuentran operativos los escaneres de ambas impresoras. Adicional, hay un escaner marca HP que se encuentra de back up para cuando fallen las impresoras principales.&lt;/p&gt;&lt;p&gt;Usuarios operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-11-30 16:37:06',4,0,0),(2472,'Ticket',910,'2020-11-30 17:15:38',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;En unos momentos se le brindara soporte TI, gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-30 17:15:38',1,0,0),(2475,'Ticket',912,'2020-11-30 20:13:01',0,0,'SISTEMA FALLANDO TODO EL DIA\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buenas tardes el sistema me ha presentado fallas todo el dia, no he podido realizar ningún tipo de consulta ni movimiento,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Agradezco su colaboración de manera urgente ya que estamos en cierre de mes&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://192.168.1.230/glpi/front/document.send.php?docid=671&amp;tickets_id=911\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://192.168.1.230/glpi/front/document.send.php?docid=671&amp;tickets_id=911\" alt=\"5b56d996-d9d62df8-5fc5525a8d55b3.94326672\" width=\"1366\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://192.168.1.230/glpi/front/document.send.php?docid=659&amp;tickets_id=911\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://192.168.1.230/glpi/front/document.send.php?docid=659&amp;tickets_id=911\" alt=\"5b56d996-d9d62df8-5fbfcc1b6683b7.54580690\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 11:09:05','2020-11-30 20:13:01',1,911,0),(2476,'Ticket',912,'2020-11-30 20:21:10',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología en unos momentos se le brindara porte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-11-30 20:21:10',1,911,0),(2477,'Ticket',915,'2020-12-01 13:02:34',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-01 13:02:34',1,0,0),(2478,'Ticket',914,'2020-12-01 13:04:05',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-01 13:04:05',1,0,0),(2479,'Ticket',912,'2020-12-01 13:32:15',0,0,'&lt;p&gt;Estimada usuaria, el sistema ha estado fallando dado que se presenta una sobrecarga a la base de datos causada por todas las consultas que están realizando los diferentes usuarios de los procesos, facturación, nómina, inventarios, etc. Por la estructura propia de software, no es recomendable que el último día del mes se generen todos los informes o se realicen procesos que impliquen algún cargue a la base de datos. Sin embargo, el día 30 de noviembre se realizó un mantenimiento a la plataforma en general logrando así disminuir los tiempos de respuesta.&lt;/p&gt;&lt;p&gt;En este momento los usuarios se encuentran operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 13:32:15',4,0,0),(2480,'Ticket',910,'2020-12-01 13:33:24',0,0,'&lt;p&gt;Estimada usuaria, el sistema ha estado fallando dado que se presenta una sobrecarga a la base de datos causada por todas las consultas que están realizando los diferentes usuarios de los procesos, facturación, nómina, inventarios, etc. Por la estructura propia de software, no es recomendable que el último día del mes se generen todos los informes o se realicen procesos que impliquen algún cargue a la base de datos. Sin embargo, el día 30 de noviembre se realizó un mantenimiento a la plataforma en general logrando así disminuir los tiempos de respuesta.&lt;/p&gt;&lt;p&gt;En este momento la plataforma se encuentra estable y en correcto funcionamiento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 13:33:24',4,0,0),(2481,'Ticket',866,'2020-12-01 13:53:59',0,0,'&lt;p&gt;Sobre el caso No 866 reportado en GLPI como solicitud de acceso a correos electrónicos de Maria Camila Gutiérrez, informo que actualmente no se posee respaldo de dicha información, dado que en su momento cuando se migraron las cuentas de distrivalles a Arintia la información no se almacenó. De acuerdo a lo anterior, no se puede dar viabilidad a la solicitud realizada.&lt;/p&gt;&lt;p&gt;Teniendo en cuenta lo expuesto anteriormente procederemos a realizar el cierre del caso dado que no se puede dar solución a la solicitud expuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 13:53:59',4,0,0),(2482,'Ticket',884,'2020-12-01 13:59:05',0,0,'&lt;p&gt;Se realiza comunicación con la usuaria quien indica que al momento de imprimir cambia el tamaño de la imagen a carta, con lo cual se soluciona la falla reportada.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa en este momento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 13:59:05',4,0,0),(2483,'Ticket',887,'2020-12-01 14:07:07',0,0,'&lt;p&gt;Estimado usuario. El director de TI realiza visita a la sede de Bucaramanga evidenciando que a nivel de red se deben realizar pequeña modificaciones para optimiar el servicio. Sin embargo, actualmente se encuentra estable. La lentitud la presenta la plataforma WO teniendo en cuenta el funcionamiento de la misma y la sobrecarga que se reporta cuando diferentes usuarios realizan consultas de informes.&lt;/p&gt;&lt;p&gt;Se hizo un seguimiento al canal, encontrando que no hay caídas en el servicio de internet y de red, por lo cual se descarga fallas en el mismo.&lt;/p&gt;&lt;p&gt;Actualmente, la sede se encuentra operativa y en correcto funcionamiento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 14:07:07',4,0,0),(2485,'Ticket',901,'2020-12-01 14:18:40',0,0,'&lt;p&gt;Estimada usuaria, se solicita cotización a proveedor. En espera de la misma para procede a autorización y proceso de compra.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 14:18:40',4,0,0),(2486,'Ticket',908,'2020-12-01 14:25:58',0,0,'&lt;p&gt;Buenos días. Se solicita número de documento de la persona encargada.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 14:25:58',4,0,0),(2487,'Ticket',915,'2020-12-01 14:36:10',0,0,'&lt;p&gt;Estimada usuaria, se realiza entrega de usuario y contraseña de la cuenta solicitada:&lt;/p&gt;&lt;p&gt;Usuario: laura.bedoya@arintia.com&lt;/p&gt;&lt;p&gt;Contraseña: Temporal20*&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 14:36:10',4,0,0),(2489,'Ticket',908,'2020-12-01 15:51:54',0,0,'&lt;p&gt;Estimada usuaria:&lt;/p&gt;&lt;p&gt;Se crea la siguiente cuenta de correo:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Usuario: &lt;a href=\"mailto:supervisor4@ecologycolombia.com\"&gt;supervisor4@ecologycolombia.com&lt;/a&gt;&lt;/li&gt;&lt;li&gt;Contraseña: KarBor2020*&lt;/li&gt;&lt;/ul&gt;',0,1,'2023-04-24 11:22:24','2020-12-01 15:51:54',4,0,0),(2490,'Ticket',917,'2020-12-02 13:34:30',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-02 13:34:30',1,0,0),(2491,'Ticket',918,'2020-12-02 13:36:56',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-02 13:36:56',1,0,0),(2492,'Ticket',919,'2020-12-02 14:22:02',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-02 14:22:02',1,0,0),(2493,'Ticket',920,'2020-12-02 17:40:33',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-02 17:40:33',1,0,0),(2494,'Ticket',921,'2020-12-02 21:17:08',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-02 21:17:08',1,0,0),(2495,'Ticket',921,'2020-12-02 21:50:31',0,0,'&lt;p&gt;Se realizará mantenimiento a base de datos el día 02 de diciembre en horas de la noche. Se probara funcionamiento el 03 de diciembre.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-02 21:50:31',4,0,0),(2496,'Ticket',905,'2020-12-02 22:04:46',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se asigno y se acondiciono el equipo nuevo sin problema alguno, se entrega con todo sus respectivos elementos&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-02 22:04:46',4,0,0),(2497,'Ticket',920,'2020-12-02 22:17:36',0,0,'&lt;p&gt;Se realizará seguimiento despues de ejecución de mantenimiento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-02 22:17:36',4,0,0),(2498,'Ticket',792,'2020-12-03 13:37:04',0,0,'&lt;p&gt;La solicitud de cancelación de los servicios de internet queda radicada y se hará efectiva en el próximo corte de facturación. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-03 13:37:04',4,0,0),(2499,'Ticket',898,'2020-12-03 15:28:33',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Se asigno y se entrego el teclado solicitado, sin problema alguno, se da por finalizado el caso&lt;/p&gt;&lt;p&gt;Gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-03 15:28:33',4,0,0),(2500,'Ticket',921,'2020-12-03 19:41:10',0,0,'&lt;p&gt;Estimada usuaria. Se realiza configuración de los formatos de factura. Se debe tener en cuenta que por actualizaciones de la plataforma, en ocasiones de presentan las desconfiguraciones evidenciadas.&lt;/p&gt;&lt;p&gt;Actualmente la usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-03 19:41:10',4,0,0),(2501,'Ticket',920,'2020-12-03 21:35:05',0,0,'&lt;p&gt;Estimada usuaria se verifica y se encuentra que la falla al no ser constante no se puede escalar. Sin embargo, se procederá a esperar actualización de release, con lo cual posiblemente se dejará de presentar el error.&lt;/p&gt;&lt;p&gt;Actualmente usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-03 21:35:05',4,0,0),(2502,'Ticket',922,'2020-12-04 14:18:41',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología ,en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-04 14:18:41',1,0,0),(2503,'Ticket',919,'2020-12-04 15:22:09',0,0,'&lt;p&gt;Buen Día emilia.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se procedera a dar acceso a la información de laura bedoya.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-04 15:22:09',4,0,0),(2504,'Ticket',923,'2020-12-04 15:45:19',0,0,'&lt;p&gt;Buenos días,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-04 15:45:19',1,0,0),(2505,'Ticket',924,'2020-12-04 17:41:40',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;En un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-04 17:41:40',4,0,0),(2506,'Ticket',923,'2020-12-04 21:41:09',0,0,'&lt;p&gt;Edward, debemos revisar cuales van a ser los lineamientos para asignar herramientas tecnológicas y acceso al sistema de información WO. nada esta claro y no hay disponibilidad de usuarios para acceder a WO.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-04 21:41:09',1,0,0),(2508,'Ticket',924,'2020-12-05 12:57:43',0,0,'&lt;p&gt;Se asigno y se acondiciono el equipo computo sin problema alguno, se entrega con todo sus respectivos elementos.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-05 12:57:43',4,0,0),(2509,'Ticket',774,'2020-12-05 12:58:49',0,0,'&lt;p&gt;Se asigno y se acondiciono el equipo nuevo sin problema alguno, se entrega con todo sus respectivos elementos, y se envió a la sede de Barranquilla.&lt;/p&gt;&lt;p&gt;Se espera la devolución del equipo computo con serial \"92789\".&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-05 12:58:49',4,0,0),(2510,'Ticket',925,'2020-12-07 14:03:37',0,0,'&lt;p&gt;Se revisa teams, se encuentra que presenta un bloqueo generado por la apertura de un archivo. Se procede a cerrar el proceso, se ejecuta nuevamente el programa a lo cual funciona correctamente.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-07 14:03:37',4,0,0),(2511,'Ticket',926,'2020-12-07 14:09:09',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-07 14:09:09',1,0,0),(2512,'Ticket',928,'2020-12-07 15:06:29',0,0,'&lt;p&gt;Buen día, &lt;/p&gt;&lt;p&gt;En unos momentos se le brindara Soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-07 15:06:29',1,0,0),(2513,'Ticket',929,'2020-12-07 16:45:20',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-07 16:45:20',1,0,0),(2514,'Ticket',928,'2020-12-07 19:01:57',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Hola buenas tardes  &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Aun no he recibido ayuda por parte de ustedes &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Muchas gracias  &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Cordialmente,&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=405&amp;tickets_id=928&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;61c31e0c-d9d62df8-5f85b2a972b051.30204271&quot; width=&quot;&quot; src=&quot;/glpi/front/document.send.php?docid=405&amp;tickets_id=928&quot; /&gt;&lt;/a&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;De:&lt;/b&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; lunes, 7 de diciembre de 2020 9:34&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Camilo Andres Vargas Acevedo &amp;lt;camilo.vargas@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000928] Nuevo caso l&iacute;nea celular 316 877 8500&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-28 17:34:13','2020-12-07 19:02:02',1,0,0),(2515,'Ticket',929,'2020-12-09 13:39:58',0,0,'&lt;p&gt;Estimada usuaria. Se revisa configuración de correo electronico de Ecology encontrando que los dns estan desconfigurados. Se procede a realizar la configuración correcta, a lo que los correos ya se estan recepcionando correctamente.&lt;/p&gt;&lt;p&gt;Correos operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-09 13:39:58',4,0,0),(2517,'Ticket',931,'2020-12-09 15:38:51',0,0,'&lt;p&gt;Buenos días,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos s ele brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-09 15:38:51',1,0,0),(2518,'Ticket',930,'2020-12-09 15:39:46',0,0,'&lt;p&gt;Buenos días,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos s ele brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-09 15:39:46',1,0,0),(2520,'Ticket',928,'2020-12-09 20:38:58',0,0,'&lt;p&gt;Se valida con el colaborador colocando la simcard en otro telefono y esta funciona sin ningun inconveniente&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-09 20:38:58',4,0,0),(2521,'Ticket',928,'2020-12-09 20:46:29',0,0,'&lt;p&gt;Camilo, de acuerdo a nuestra conversación ya la SIM esta funcionado y el daño es del equipo.&lt;/p&gt;&lt;p&gt;con esto damos por cerrado el caso.  &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-09 20:46:29',1,0,0),(2522,'Ticket',930,'2020-12-09 21:58:59',0,0,'&lt;p&gt;Estimada usuaria. El inconveniente se presentó el día 07. El día de hoy se revisa y se encuentra funcionando correctamente. Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-09 21:58:59',4,0,0),(2523,'Ticket',933,'2020-12-09 22:00:19',0,0,'&lt;p&gt;Estimada usuaria. Se procede a reactivar el usuario dado que en el mantenimiento de la plataforma se presentó la inconsistencia. Una vez se habilita, se puede trabajar correctamente.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-09 22:00:19',4,0,0),(2524,'Ticket',926,'2020-12-10 14:35:55',0,0,'&lt;p&gt;Estimado usuario. Se procede a realizar actualización de motor de base de datos, y asignación de permisos sobre carpeta.&lt;/p&gt;&lt;p&gt;En este momento ya se pueden generar los informes.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-10 14:35:55',4,0,0),(2525,'Ticket',707,'2020-12-10 14:46:09',0,0,'&lt;p&gt;Estimado usuario. Se realiza cancelación de extensiones según lo indicado.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-10 14:46:09',1,0,0),(2526,'Ticket',935,'2020-12-10 15:59:47',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos sele brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-10 15:59:47',1,0,0),(2527,'Ticket',914,'2020-12-10 16:11:21',0,0,'&lt;p&gt;Buen Día .&lt;/p&gt;&lt;p&gt;Se informa novedad  a provedor de impresoras para agendar cita y revisarla&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-10 16:11:21',4,0,0),(2528,'Ticket',919,'2020-12-10 16:15:55',0,0,'&lt;p&gt;Buen Día se sube la información al drive para poder visualizarla.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-10 16:15:55',4,0,0),(2529,'Ticket',936,'2020-12-10 16:58:22',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-10 16:58:22',1,0,0),(2530,'Ticket',913,'2020-12-10 22:46:34',0,0,'&lt;p&gt;Se procede a cerrar el caso ya que los equipos extraviados fueron entregados a la empresa. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-10 22:46:34',4,0,0),(2531,'Ticket',938,'2020-12-11 02:17:45',0,0,'&lt;p&gt;Correo recibido OK&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-11 02:17:45',1,0,0),(2532,'Ticket',939,'2020-12-11 02:25:49',0,0,'&lt;p&gt;Caso creado de forma correcta&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-11 02:25:49',1,0,0),(2533,'Ticket',878,'2020-12-11 13:14:49',0,0,'&lt;p&gt;Edward, se programará Reunión con el asesor de WO de acuerdo a nuestra conversación del día 11 de Diciembre.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-11 13:14:49',4,0,0),(2534,'Ticket',935,'2020-12-11 16:34:26',0,0,'&lt;p&gt;Buen Día .&lt;/p&gt;&lt;p&gt;Se procede a realizar la validación y la Vpn se encuentra funcionando sin ningún inconveniente.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-11 16:34:26',4,0,0),(2535,'Ticket',892,'2020-12-11 17:43:10',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;La migración de archivos queda completada al 100%, el usuario queda con el equipo computo con la placa \"93437\".&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-11 17:43:10',4,0,0),(2536,'Ticket',901,'2020-12-11 19:54:02',0,0,'&lt;p&gt;Se envia correo a usuaria solicitando confirmación de dirección y contacto que recibirá impresora en Barranquilla. En espera de respuesta para proceder.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-11 19:54:02',4,0,0),(2537,'Ticket',917,'2020-12-11 20:09:45',0,0,'&lt;p&gt;S realiza actualización del sistema para corregir algunos problemas que se han venido presentando. &lt;/p&gt;&lt;p&gt;por favor validar y quedamos atentos. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-11 20:09:45',1,0,0),(2539,'Ticket',940,'2020-12-11 20:22:57',0,0,'&lt;p&gt;Estimada usuaria. Se solicita cotización al proveedor para posible compra. En espera de respuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-11 20:22:57',4,0,0),(2541,'Ticket',932,'2020-12-11 20:46:27',0,0,'&lt;p&gt;El usuario informa mediante Teams que ya se encuentra funcionando el Wo. Se cierra caso por operatividad del usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-11 20:46:27',4,0,0),(2542,'Ticket',922,'2020-12-11 20:48:43',0,0,'&lt;p&gt;Estimada usuaria. Con la actualización realizada el día 08 de diciembre se procedió a corregir la falla. En este momento los usuarios pueden generar informes y se encuentran operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-11 20:48:43',4,0,0),(2543,'Ticket',918,'2020-12-11 20:50:31',0,0,'&lt;p&gt;Se revisará datafono cuando se esté en las instalaciones de Fontibon, el día 15 de diciembre.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-11 20:50:31',4,0,0),(2544,'Ticket',914,'2020-12-11 20:51:45',0,0,'&lt;p&gt;Estimada usuaria, proveedor retira impresora para laboratorio dado las reparaciones locativas que se están realizando actualmente en la sede de Faw. De esta forma se revisará y corregirá el fallo sobre la misma.&lt;/p&gt;&lt;p&gt;En espera de instalación el día martes 15 de diciembre.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-11 20:51:45',1,0,0),(2545,'Ticket',941,'2020-12-12 15:21:16',0,0,'&lt;p&gt;Se realiza validación con el usuario, quien manifiesta que el sistema estaba caído, pero según nuestro monitoreo el sistema ha estado operativo desde las 00 horas, lo que evidenciamos en un caída de la VPN de usuario.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-12 15:21:16',1,0,0),(2546,'Ticket',942,'2020-12-12 15:37:59',0,0,'&lt;p&gt;Buenos días&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-12 15:37:59',1,0,0),(2547,'Ticket',943,'2020-12-14 14:59:56',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, el equipo debe estar disponible el día miércoles 15 de diciembre en la sede de Fontibón para su respetiva revisión.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-14 14:59:56',4,0,0),(2548,'Ticket',943,'2020-12-14 15:02:24',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt;  &lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt; Debo entregarlo personalmente o lo puedo dejar allí?&lt;span id=\"ms-outlook-android-cursor\"&gt;&lt;/span&gt; &lt;br /&gt; &lt;br /&gt; &lt;/div&gt; &lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt; &lt;span id=\"OutlookSignature\"&gt;  Karen Fajardo&lt;br /&gt; &lt;/span&gt;&lt;/div&gt; &lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt; Asesora Comercial&lt;br /&gt; &lt;/div&gt; &lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt; Tel: 3176378875&lt;br /&gt; &lt;br /&gt; &lt;/div&gt; &lt;br /&gt;  &lt;hr style=\"display:inline-block;width:98%\" tabindex=\"-1\" /&gt; &lt;div id=\"divRplyFwdMsg\" dir=\"ltr\"&gt;&lt;span style=\"font-size:11pt; color: #000000; font-family: Calibri, sans-serif;\"&gt;&lt;b&gt;From:&lt;/b&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Sent:&lt;/b&gt; Monday, December 14, 2020 10:00:10 AM&lt;br /&gt; &lt;b&gt;To:&lt;/b&gt; Karen Jhoana Fajardo Rodriguez &amp;lt;karen.fajardo@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Subject:&lt;/b&gt; [GLPI #0000943] Nuevo seguimiento para esta incidencia Portatil&lt;/span&gt; &lt;div&gt;&nbsp;&lt;/div&gt; &lt;/div&gt;  &lt;div&gt; &lt;br /&gt; &lt;br /&gt; &lt;/div&gt;',0,2,'2023-04-24 11:13:59','2020-12-14 15:05:02',1,0,0),(2549,'Ticket',945,'2020-12-14 19:05:58',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, se hará lo posible para la asignación del nuevo cable de poder.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-14 19:05:58',4,0,0),(2550,'Ticket',946,'2020-12-14 20:18:32',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-14 20:18:32',1,0,0),(2551,'Ticket',947,'2020-12-14 20:29:38',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos instantes se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-14 20:29:38',1,0,0),(2552,'Ticket',946,'2020-12-14 21:36:32',0,0,'&lt;p&gt;Estimada usuaria. Se han presentado bloqueos generales en el sistema debido a que algunos usuarios generan informes de gran cantidad de datos en horas laborales hábiles, lo cual bloquea al resto de personas que se encuentren conectadas. Sin embargo constantemente se están realizando mantenimientos periódicos para optimizar la base de datos. &lt;/p&gt;&lt;p&gt;En este momento se encuentra operativo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-14 21:36:32',4,0,0),(2553,'Ticket',947,'2020-12-14 21:36:46',0,0,'&lt;p&gt;Estimada usuaria. Se han presentado bloqueos generales en el sistema debido a que algunos usuarios generan informes de gran cantidad de datos en horas laborales hábiles, lo cual bloquea al resto de personas que se encuentren conectadas. Sin embargo constantemente se están realizando mantenimientos periódicos para optimizar la base de datos. &lt;/p&gt;&lt;p&gt;En este momento se encuentra operativo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-14 21:36:46',4,0,0),(2554,'Ticket',948,'2020-12-14 21:37:53',0,0,'&lt;p&gt;Estimado usuario. Se han presentado bloqueos generales en el sistema debido a que algunos usuarios generan informes de gran cantidad de datos en horas laborales hábiles, lo cual bloquea al resto de personas que se encuentren conectadas. Sin embargo constantemente se están realizando mantenimientos periódicos para optimizar la base de datos. &lt;/p&gt;&lt;p&gt;En este momento se encuentra operativo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-14 21:37:53',1,0,0),(2555,'Ticket',942,'2020-12-14 21:38:08',0,0,'&lt;p&gt;Estimada usuaria. Se han presentado bloqueos generales en el sistema debido a que algunos usuarios generan informes de gran cantidad de datos en horas laborales hábiles, lo cual bloquea al resto de personas que se encuentren conectadas. Sin embargo constantemente se están realizando mantenimientos periódicos para optimizar la base de datos. &lt;/p&gt;&lt;p&gt;En este momento se encuentra operativo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-14 21:38:08',4,0,0),(2556,'Ticket',941,'2020-12-14 21:38:32',0,0,'&lt;p&gt;Estimada usuaria. Se han presentado bloqueos generales en el sistema debido a que algunos usuarios generan informes de gran cantidad de datos en horas laborales hábiles, lo cual bloquea al resto de personas que se encuentren conectadas. Sin embargo constantemente se están realizando mantenimientos periódicos para optimizar la base de datos. &lt;/p&gt;&lt;p&gt;En este momento se encuentra operativo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-14 21:38:32',4,0,0),(2557,'Ticket',949,'2020-12-15 01:10:11',0,0,'&lt;p&gt;Caso cerrado. el sistema nunca se ha caído&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-15 01:10:11',1,0,0),(2558,'Ticket',951,'2020-12-15 14:10:14',0,0,'&lt;p&gt;Estimado usuario el día de ayer en horas de la noches estábamos realizando actualización y mantenimiento al sistema y servidor. &lt;/p&gt;&lt;p&gt;El día de hoy el sistema esta operativo sin novedad. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-15 14:10:14',1,0,0),(2559,'Ticket',774,'2020-12-15 21:39:06',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se asigno y se acondiciono el equipo nuevo sin problema alguno, se entrega con todo sus respectivos elementos&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-15 21:39:06',4,0,0),(2560,'Ticket',950,'2020-12-16 13:28:37',0,0,'&lt;p&gt;Caso cerrado, ya solucionado con el caso enviado por Leidy.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-16 13:28:37',1,0,0),(2561,'Ticket',952,'2020-12-16 13:36:00',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en uno momento nos comunicaremos con usted para hacer el debido proceso, gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-16 13:36:00',4,0,0),(2562,'Ticket',952,'2020-12-16 14:01:24',0,0,'&lt;p&gt;El usuario brindara el espacio para la activación de \"Office 365\" en la tarde del día de hoy.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-16 14:01:24',4,0,0),(2563,'Ticket',953,'2020-12-16 17:48:04',0,0,'&lt;p&gt;Estimado usuario. Se crea la cuenta de correo indicada:&lt;/p&gt;&lt;p&gt;Correo: convenios@ecologycolombia.com&lt;/p&gt;&lt;p&gt;Contraseña: ConEco2020*&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-16 17:48:04',4,0,0),(2564,'Ticket',918,'2020-12-16 21:22:28',0,0,'&lt;p&gt;Estimada usuaria. Se verifica datafono encontrando que no habia conectividad fisica. Se  procede a realizar configuración y cambio de cable de red. Datafono se encuentra actualmente funcional y operativo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-16 21:22:28',4,0,0),(2565,'Ticket',901,'2020-12-16 21:41:06',0,0,'&lt;p&gt;Se autoriza compra a proveerdor.&lt;/p&gt;&lt;p&gt;Pendiente llegada de impresora a la sede en Barranquilla.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-16 21:41:06',4,0,0),(2566,'Ticket',943,'2020-12-16 21:43:15',0,0,'&lt;p&gt;El equipo se encuentra en la bodega de Fontibón, actualmente lo esta utilizando para la revisión de inventario.&lt;/p&gt;&lt;p&gt;Se espera confirmación para saber hasta que día lo utilizarán para así disponer de su devolución. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-16 21:43:15',4,0,0),(2567,'Ticket',952,'2020-12-17 20:45:37',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;El usuario brindo el espacio hasta el día de hoy, se activo la licencia de office 365 en el equipo computo sin problema alguno.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-17 20:45:37',4,0,0),(2568,'Ticket',832,'2020-12-18 13:26:10',0,0,'&lt;p&gt;Buen Día &lt;/p&gt;&lt;p&gt;se procede a realizar el cambio del equipo satisfactoriamiente.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-18 13:26:10',1,0,0),(2569,'Ticket',954,'2020-12-18 18:49:57',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-18 18:49:57',1,0,0),(2574,'Ticket',954,'2020-12-21 14:08:07',0,0,'&lt;p&gt;Se genera caso 853312 con el proveedor de WO para revisión y solución.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-21 14:08:07',4,0,0),(2575,'Ticket',958,'2020-12-21 16:12:05',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-21 16:12:05',4,0,0),(2576,'Ticket',959,'2020-12-21 16:15:46',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, su proceso será validado lo antes posible.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-21 16:15:46',4,0,0),(2577,'Ticket',959,'2020-12-21 18:46:07',0,0,'&lt;p&gt;El navegador \"Opera\" no esta permitido, se opto por la opción del navegador \"Firefox\" en su lugar, el proceso se ejecuta a la perfección sin problema alguno.&lt;/p&gt;&lt;p&gt;Gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-21 18:46:07',4,0,0),(2579,'Ticket',943,'2020-12-21 20:55:05',0,0,'&lt;p&gt;El equipo lo usaran hasta final de este año y en enero se tomaran las decisiones respectivas.&lt;/p&gt;&lt;p&gt;El equipo incluyendo sus elementos correspondidos, quedara bajo la responsabilidad de \"Iván David Piragauta Correa, Coordinador de Operación Logística\".&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-21 20:55:05',4,0,0),(2580,'Ticket',960,'2020-12-21 21:26:42',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-21 21:26:42',1,0,0),(2581,'Ticket',962,'2020-12-22 13:25:12',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindar soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-22 13:25:12',1,0,0),(2582,'Ticket',963,'2020-12-22 13:28:49',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-22 13:28:49',1,0,0),(2583,'Ticket',961,'2020-12-22 13:38:55',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-22 13:38:55',1,0,0),(2584,'Ticket',961,'2020-12-22 15:48:22',0,0,'&lt;p&gt;Estimada usuaria, se realiza revisión con el proveedor de los procesos ante la Dian y se encuentra que la falla se genera por la Dian. Se realiza igualmente actualización al release 12 y se sincronizan las tablas de la base de datos. &lt;/p&gt;&lt;p&gt;Actualmente usuarios se encuentra operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-22 15:48:22',4,0,0),(2585,'Ticket',962,'2020-12-22 15:48:40',0,0,'&lt;p&gt;Estimada usuaria, se realiza revisión con el proveedor de los procesos ante la Dian y se encuentra que la falla se genera por la Dian. Se realiza igualmente actualización al release 12 y se sincronizan las tablas de la base de datos. &lt;/p&gt;&lt;p&gt;Actualmente usuarios se encuentra operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-22 15:48:40',4,0,0),(2586,'Ticket',963,'2020-12-22 15:49:16',0,0,'&lt;p&gt;Estimada usuaria, se realiza revisión con el proveedor de los procesos ante la Dian y se encuentra que la falla se genera por la Dian. Se realiza igualmente actualización al release 12 y se sincronizan las tablas de la base de datos. &lt;/p&gt;&lt;p&gt;Actualmente usuarios se encuentra operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-22 15:49:16',4,0,0),(2587,'Ticket',963,'2020-12-22 15:50:10',0,0,'&lt;meta content=\"text/html; charset=us-ascii\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; font-family: Arial;\"&gt;MW2NAM12FT009.mail.protection.outlook.com rejected your message to the following email addresses:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:noreply@email.teams.microsoft.com\"&gt;noreply@email.teams.microsoft.com&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; font-family: Arial;\"&gt;There\'s a problem with the recipient\'s mailbox. Please try resending the message. 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000963-nuevo-seguimiento-para-esta-incidencia-tania-ha-enviado-un-mensaje.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0000963-nuevo-seguimiento-para-esta-incidencia-tania-ha-enviado-un-mensaje.EML (message/rfc822)',0,2,'2020-12-22 15:59:02','2020-12-22 15:59:02',1,0,0),(2589,'Ticket',965,'2020-12-22 18:50:54',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-22 18:50:54',1,0,0),(2590,'Ticket',954,'2020-12-22 21:19:48',0,0,'&lt;p&gt;Estimada usuaria, se revisa caso y se encuentra que la Dian aprobó la factura. El aplicativo de Renting está haciendo validaciones incorrectas. De igual forma las facturas ya fueron aprobadas.&lt;/p&gt;&lt;p&gt;Usuarios operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-22 21:19:48',4,0,0),(2591,'Ticket',963,'2020-12-22 21:21:26',0,0,'&lt;p&gt;Se cierra caso por spam.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-22 21:21:26',4,0,0),(2592,'Ticket',958,'2020-12-22 21:50:38',0,0,'&lt;p&gt;Se asigno y se acondiciono el equipo nuevo sin problema alguno, se entrega con todo sus respectivos elementos&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-22 21:50:38',4,0,0),(2593,'Ticket',965,'2020-12-23 16:58:22',0,0,'&lt;p&gt;Estimado usuario, lo que experimento el día de ayer con el sistema no fue un error sino un bloqueo del sistema por un pico de saturación que pudo darse por algún informe o varios procesos a los que el sistema no pudo responder. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2020-12-23 16:58:22',1,0,0),(2595,'Ticket',966,'2020-12-24 17:57:24',0,0,'&lt;p&gt;Buenas tardes.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-24 17:57:24',1,0,0),(2596,'Ticket',967,'2020-12-24 18:50:33',0,0,'&lt;p&gt;Buenas tardes.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-24 18:50:33',1,0,0),(2597,'Ticket',970,'2020-12-29 13:34:53',0,0,'&lt;p&gt;Buenos días,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-29 13:34:53',4,0,0),(2598,'Ticket',967,'2020-12-29 14:31:14',0,0,'&lt;p&gt;Buen Día se habla con el usuario para solicitar datos personales y poder acercarse a un centro de experiencia para poder realizar la reposición de la simcard&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-29 14:31:14',4,0,0),(2599,'Ticket',970,'2020-12-29 14:32:42',0,0,'&lt;p&gt;Buen día.&lt;/p&gt;&lt;p&gt;se procede a realizar validaciones con el provedor de equipos,( se intenta reparar el outlook, reinstalarlo pero no funciona) provedor sugiere falla en S.O y cambio de equipo&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2020-12-29 14:32:42',4,0,0),(2600,'Ticket',923,'2020-12-29 14:57:42',0,0,'&lt;p&gt;Se crea usuario de World Office, se asignan permisos similares de la usuaria Sandra Bonilla. Se procede a realizar comunicación con Jhonnier quien informa que aún no conecta el equipo para configuraciones. &lt;/p&gt;&lt;p&gt;Se cierra caso, debido a que ya se creó el usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-29 14:57:42',4,0,0),(2602,'Ticket',901,'2020-12-29 15:15:17',0,0,'&lt;p&gt;Estimada usuaria. Se envia correo solicitando confirmación de recepción de impresora para realizar instalación y configuración.&lt;/p&gt;&lt;p&gt;En espera de respuesta.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-29 15:15:17',4,0,0),(2604,'Ticket',966,'2020-12-29 15:27:29',0,0,'&lt;p&gt;Se valida con la usuaria quien informa que ya no se está presentado la falla. Se debió al parecer por inconvenientes con la plataforma WO el 24 de diciembre.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2020-12-29 15:27:29',4,0,0),(2605,'Ticket',971,'2020-12-29 16:48:33',0,0,'&lt;p&gt;Buenos días,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-29 16:48:33',4,0,0),(2606,'Ticket',972,'2020-12-30 16:10:07',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-30 16:10:07',1,0,0),(2607,'Ticket',973,'2020-12-30 19:22:27',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte IT &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-30 19:22:27',1,0,0),(2608,'Ticket',976,'2021-01-04 14:53:53',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-04 14:53:53',1,0,0),(2609,'Ticket',972,'2020-12-30 19:09:01',0,0,'Re: DAÑO EN FACTURACIOPN ELECTRONICA\n\n&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt;Edgar hola,&lt;/div&gt;&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt; &lt;/div&gt;&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt;Solicito tu apoyo que es clave mas en esta epoca&lt;/div&gt;&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt;Quedamos atentos a tu respuesta&lt;/div&gt;&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0px; padding: 0px; font-family: sans-serif; font-size: 11pt; color: black; text-align: left;\"&gt;Mil gracias&lt;br /&gt;&lt;br /&gt;&lt;/div&gt;&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt;&lt;span id=\"OutlookSignature\"&gt; slds,&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;&lt;div dir=\"auto\" style=\"direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black;\"&gt;Luis Lemus&lt;/div&gt;&lt;p&gt; &lt;/p&gt;&lt;hr style=\"display: inline-block; width: 98%;\" tabindex=\"-1\" /&gt;&lt;div id=\"divRplyFwdMsg\" dir=\"ltr\"&gt;&lt;span style=\"font-size: 11pt; color: #000000; font-family: Calibri, sans-serif;\"&gt;&lt;strong&gt;From:&lt;/strong&gt; Tania Margareth Peña Cala &lt;tania.pena@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Sent:&lt;/strong&gt; Wednesday, December 30, 2020 10:47:44 AM&lt;br /&gt;&lt;strong&gt;To:&lt;/strong&gt; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Cc:&lt;/strong&gt; Luis Alberto Lemus Villamizar &lt;luis.lemus@arintia.com&gt;; Gustavo Adolfo Vallejo Muñoz &lt;gustavo.vallejo@arintia.com&gt;; Emilia Gonzalez Blanco &lt;emilia.gonzalez@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Subject:&lt;/strong&gt; DAÑO EN FACTURACIOPN ELECTRONICA&lt;/span&gt;&lt;div&gt; &lt;/div&gt;&lt;/div&gt;&lt;div lang=\"ES-CO\" style=\"word-wrap: break-word;\"&gt;&lt;div class=\"x_WordSection1\"&gt;&lt;p class=\"x_MsoNormal\"&gt;Buen días,&lt;/p&gt;&lt;p class=\"x_MsoNormal\"&gt;Por favor solicito ayuda , no se puede enviar la facturación electrónica, y hoy finalizando mes y año es grave la situación, gracias&lt;/p&gt;&lt;p class=\"x_MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"x_MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Cordialemente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"x_MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"x_MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=72&amp;tickets_id=973\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=72&amp;tickets_id=973\" alt=\"61c31e0c-d9d62df8-5f0cbf260b47a7.95547932\" width=\"\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"x_MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;',0,0,'2023-04-24 09:29:46','2020-12-30 19:09:01',1,973,0),(2610,'Ticket',972,'2020-12-30 19:22:27',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte IT &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2020-12-30 19:22:27',1,973,0),(2611,'Ticket',972,'2020-12-30 19:29:02',0,0,'RE: DAÑO EN FACTURACIOPN ELECTRONICA\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: #1f4e79; mso-fareast-language: EN-US;\"&gt;Buenas Tardes. Por favor validar nuevamente él envió de facturas electrónicas el servicio ya esta operativo. &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: #1f4e79; mso-fareast-language: EN-US;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=49&amp;tickets_id=974\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=49&amp;tickets_id=974\" alt=\"61c31e0c-d9d62df8-5f05dbb4a16668.81509196\" width=\"\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: #1f4e79; mso-fareast-language: EN-US;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\"&gt; Luis Alberto Lemus Villamizar &lt;luis.lemus@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; miércoles, 30 de diciembre de 2020 2:05 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;; Tania Margareth Peña Cala &lt;tania.pena@arintia.com&gt;; Edgar Ariza Rodríguez &lt;edgar.ariza@arintia.com&gt;; Lady Yazmin Quintero Calderon &lt;lady.quintero@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Gustavo Adolfo Vallejo Muñoz &lt;gustavo.vallejo@arintia.com&gt;; Emilia Gonzalez Blanco &lt;emilia.gonzalez@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Re: DAÑO EN FACTURACIOPN ELECTRONICA&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;Edgar hola,&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;Solicito tu apoyo que es clave mas en esta epoca&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;Quedamos atentos a tu respuesta&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\" style=\"margin-bottom: 12.0pt;\"&gt;Mil gracias&lt;/p&gt;&lt;div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\" style=\"margin-bottom: 12.0pt;\"&gt;slds,&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;Luis Lemus&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;div class=\"MsoNormal\" style=\"text-align: center; margin: auto;\"&gt;&lt;hr style=\"size: 2px; width: 98%; text-align: center;\" /&gt;&lt;/div&gt;&lt;div id=\"divRplyFwdMsg\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span style=\"color: black;\"&gt;From:&lt;/span&gt;&lt;/strong&gt;&lt;span style=\"color: black;\"&gt; Tania Margareth Peña Cala &lt;&lt;a href=\"mailto:tania.pena@arintia.com\"&gt;tania.pena@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Sent:&lt;/strong&gt; Wednesday, December 30, 2020 10:47:44 AM&lt;br /&gt;&lt;strong&gt;To:&lt;/strong&gt; Mesa de Ayuda TI &lt;&lt;a href=\"mailto:soporteti@arintia.com\"&gt;soporteti@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Cc:&lt;/strong&gt; Luis Alberto Lemus Villamizar &lt;&lt;a href=\"mailto:luis.lemus@arintia.com\"&gt;luis.lemus@arintia.com&lt;/a&gt;&gt;; Gustavo Adolfo Vallejo Muñoz &lt;&lt;a href=\"mailto:gustavo.vallejo@arintia.com\"&gt;gustavo.vallejo@arintia.com&lt;/a&gt;&gt;; Emilia Gonzalez Blanco &lt;&lt;a href=\"mailto:emilia.gonzalez@arintia.com\"&gt;emilia.gonzalez@arintia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Subject:&lt;/strong&gt; DAÑO EN FACTURACIOPN ELECTRONICA&lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;p class=\"xmsonormal\"&gt;Buen días,&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;Por favor solicito ayuda , no se puede enviar la facturación electrónica, y hoy finalizando mes y año es grave la situación, gracias&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;&lt;span lang=\"ES\"&gt;Cordialemente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;&lt;span lang=\"ES\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=72&amp;tickets_id=974\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=72&amp;tickets_id=974\" alt=\"61c31e0c-d9d62df8-5f0cbf260b47a7.95547932\" width=\"\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;',0,0,'2023-04-24 10:55:31','2020-12-30 19:29:02',1,974,0),(2612,'Ticket',970,'2021-01-04 16:18:30',0,0,'&lt;p&gt;Se procede a solicitar cambio de equipo por solicitud del provedor ya que el S.O no permite re instalacion de office&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-01-04 16:18:30',4,0,0),(2613,'Ticket',977,'2021-01-04 18:53:10',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-04 18:53:10',1,0,0),(2614,'Ticket',972,'2021-01-04 20:55:48',0,0,'&lt;p&gt;Buenas tardes. Se evidencia que la falla se presentó debido a un error de comunicación entre World Office y la Dian. El proveedor soluciona, por lo cual ya se encuentra disponible el servicio de facturación electrónica.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-04 20:55:48',4,0,0),(2615,'Ticket',978,'2021-01-04 21:02:41',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en unos momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-04 21:02:41',4,0,0),(2616,'Ticket',978,'2021-01-04 21:58:15',0,0,'&lt;p&gt;Hemos intentado comunicarnos con usted para realizar la respectiva configuración, se intentara nuevamente el día de mañana, gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-04 21:58:15',4,0,0),(2617,'Ticket',980,'2021-01-05 13:14:57',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 13:14:57',1,0,0),(2618,'Ticket',981,'2021-01-05 13:16:13',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 13:16:13',1,0,0),(2619,'Ticket',984,'2021-01-05 13:16:34',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 13:16:34',1,0,0),(2620,'Ticket',983,'2021-01-05 13:18:52',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 13:18:52',1,0,0),(2621,'Ticket',982,'2021-01-05 13:19:30',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 13:19:30',1,0,0),(2622,'Ticket',977,'2021-01-05 13:41:06',0,0,'&lt;p&gt;Estimada usuaria, se procede con la creación del usuario en World Office, el cual es:&lt;/p&gt;&lt;p&gt;Usuario: kelly.ladron&lt;/p&gt;&lt;p&gt;Contraseña: KelLad2020*&lt;/p&gt;&lt;p&gt;Una vez se permita acceso a equipo, se configurará ingreso a la plataforma.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 13:41:06',4,0,0),(2623,'Ticket',901,'2021-01-05 13:44:27',0,0,'&lt;p&gt;Estimada usuaria, se continua a la espera de confirmación de recepción de la impresora.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 13:44:27',4,0,0),(2624,'Ticket',982,'2021-01-05 14:20:31',0,0,'&lt;p&gt;Se crea caso en WO para revisar el tema. Una vez se tenga respuesta, se procederá a informar.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 14:20:31',4,0,0),(2625,'Ticket',985,'2021-01-05 14:31:40',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;En uno momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 14:31:40',4,0,0),(2626,'Ticket',978,'2021-01-05 15:23:06',0,0,'&lt;p&gt;Se finaliza las configuraciones pendientes sin ningún problema.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 15:23:06',4,0,0),(2627,'Ticket',980,'2021-01-05 15:28:04',0,0,'&lt;p&gt;Estimada usuaria, según comunicación con World Office registrada en el caso No 866599 se indica mediante enlace de Meet de google que se debía realizar actualización del año a 2021, con lo cual ya queda funcionando.&lt;/p&gt;&lt;p&gt;En este momento la usuaria se encuentra operativa. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 15:28:04',4,0,0),(2628,'Ticket',984,'2021-01-05 15:28:25',0,0,'&lt;p&gt;Estimada usuaria, según comunicación con World Office registrada en el caso No 866599 se indica mediante enlace de Meet de google que se debía realizar actualización del año a 2021, con lo cual ya queda funcionando.&lt;/p&gt;&lt;p&gt;En este momento la usuaria se encuentra operativa. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 15:28:25',4,0,0),(2629,'Ticket',983,'2021-01-05 15:28:53',0,0,'&lt;p&gt;Estimada usuaria, según comunicación con World Office registrada en el caso No 866599 se indica mediante enlace de Meet de google que se debía realizar actualización del año a 2021, con lo cual ya queda funcionando.&lt;/p&gt;&lt;p&gt;En este momento la usuaria se encuentra operativa. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 15:28:53',4,0,0),(2630,'Ticket',982,'2021-01-05 15:29:42',0,0,'&lt;p&gt;Estimada usuaria, según comunicación con World Office registrada en el caso No 866599 se indica mediante enlace de Meet de google que se debía realizar actualización del año a 2021, con lo cual ya queda funcionando.&lt;/p&gt;&lt;p&gt;En este momento la usuaria se encuentra operativa. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 15:29:42',4,0,0),(2631,'Ticket',981,'2021-01-05 15:30:42',0,0,'&lt;p&gt;Estimada usuario, según comunicación con World Office registrada en el caso No 866599 se indica mediante enlace de Meet de google que se debía realizar actualización del año a 2021, con lo cual ya queda funcionando.&lt;/p&gt;&lt;p&gt;En este momento la usuaria se encuentra operativa. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-05 15:30:42',4,0,0),(2632,'Ticket',976,'2021-01-05 19:22:32',0,0,'&lt;div&gt;No ejecuta el programa, se debe a la versión actual y se requiere una nueva versión.&lt;/div&gt;&lt;div&gt; &lt;/div&gt;&lt;div&gt;Quedo atento.&lt;/div&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 19:22:32',1,0,0),(2633,'Ticket',985,'2021-01-05 19:28:42',0,0,'&lt;p&gt;Hemos intentado comunicarnos con el usuario para realizar la respectiva revisión del equipo.&lt;/p&gt;&lt;p&gt;Quedo a la espera.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-05 19:28:42',4,0,0),(2634,'Ticket',967,'2021-01-05 20:16:16',0,0,'&lt;p&gt;Se procede a enviar datos para que se reclame simcard en punto de chia con el codigo de autorizacion la dirección es Calle 12 # 10 58, el código de autorización es el # 2818996989&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-01-05 20:16:16',4,0,0),(2635,'Ticket',986,'2021-01-06 13:17:33',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 13:17:33',1,0,0),(2636,'Ticket',985,'2021-01-06 13:20:56',0,0,'&lt;p&gt;Se hizo la respectiva revisión del equipo el día de ayer, queda con un mejor rendimiento, se da por finalizado el caso &lt;/p&gt;&lt;p&gt;Gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 13:20:56',4,0,0),(2637,'Ticket',987,'2021-01-06 13:31:42',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 13:31:42',1,0,0),(2638,'Ticket',931,'2021-01-06 13:59:26',0,0,'&lt;p&gt;Se verifica que con la actualización al release 12 de la plataforma World Office, se solucionó la falla presentada. &lt;/p&gt;&lt;p&gt;Actualmente los usuarios se encuentran operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-06 13:59:26',4,0,0),(2639,'Ticket',901,'2021-01-06 14:05:07',0,0,'&lt;p&gt;Edgar Ariza valida con la usuaria quien informa que la impresora se instaló en el momento en que llego a la sede, por lo cual ya se encuentra el usuario operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-06 14:05:07',4,0,0),(2640,'Ticket',988,'2021-01-06 15:43:29',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 15:43:29',1,0,0),(2641,'Ticket',989,'2021-01-06 16:40:15',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;En un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 16:40:15',1,0,0),(2642,'Ticket',989,'2021-01-06 17:02:52',0,0,'&lt;p&gt;Estimada usuaria, se verifica y se encuentra que contabilidad esta adquiriendo el paquete de transacciones electrónicas para poder facturar. Una vez se realice el debido proceso, se podrá continuar normalmente.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-06 17:02:52',4,0,0),(2643,'Ticket',990,'2021-01-06 17:29:28',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 17:29:28',1,0,0),(2644,'Ticket',945,'2021-01-06 17:59:15',0,0,'&lt;p&gt;se hace el cambio respectivo del cable de poder, se da por finalizado el caso, gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 17:59:15',4,0,0),(2645,'Ticket',991,'2021-01-06 19:28:10',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 19:28:10',1,0,0),(2646,'Ticket',993,'2021-01-06 20:05:31',0,0,'&lt;p&gt;Tania el servicio de factura electrónica ya está arriba y la factura ya fue enviada.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-06 20:05:31',1,0,0),(2647,'Ticket',992,'2021-01-06 20:06:25',0,0,'&lt;p&gt;Este caso ya fue reportado por otro usuario y ya se le dio solución. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-06 20:06:25',1,0,0),(2649,'Ticket',995,'2021-01-06 21:42:49',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en uno momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-06 21:42:49',1,0,0),(2650,'Ticket',991,'2021-01-06 20:24:01',0,0,'RE: Solicitud de permiso Distrivalles\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Les agradezco su apoyo, necesitamos esta información con carácter urgente.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;Cordialmente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=139&amp;tickets_id=994\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=139&amp;tickets_id=994\" alt=\"61c31e0c-d9d62df8-5f28438a5cf187.34409899\" width=\"\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Paula Andrea Martinez &lt;paula.martinez@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; miércoles, 6 de enero de 2021 2:16 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Soraya Ximena Bayona O’Meara &lt;soraya.bayona@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Solicitud de permiso Distrivalles&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Buenos días&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Solicito de su colaboración brindándome permiso en distrivalles para sacar un informe de ventas por y márgenes por COSTOS DE VENTAS POR VENDER, ya que debo realizar un informe de ventas de los meses y en arintia no tengo enero ni febrero.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;La Ruta es&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Panel Principal&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Informes&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Ventas&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Costos de Ventas por vendedor&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Saludos&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=769&amp;tickets_id=994\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=769&amp;tickets_id=994\" alt=\"5b56d996-d9d62df8-5ff60d2ab36943.45030409\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:15:34','2021-01-06 20:24:01',1,994,0),(2651,'Ticket',991,'2021-01-06 20:57:51',0,0,'&lt;p&gt;Buenas Tardes. Paula usted ya tiene todos los permisos para sacar informes de ventas de la BD de Distrivallés. esto permisos se dieron hace varios meses. &lt;/p&gt;&lt;p&gt;por favor validar y quedamos atentos. &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-06 20:57:51',1,994,0),(2652,'Ticket',996,'2021-01-07 13:52:58',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 13:52:58',1,0,0),(2653,'Ticket',996,'2021-01-07 14:14:32',0,0,'&lt;p&gt;De acuerdo con la revisión realizada, se evidencia que el sistema por momentos se queda pegado por algún proceso largo que están realizando y que consume demasiados recursos, esto pasa por la arquitectura del sistema, no porque sea una falla como tal.  &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-07 14:14:32',1,0,0),(2654,'Ticket',995,'2021-01-07 14:15:26',0,0,'&lt;p&gt;De acuerdo a la revisión realizada veo que el sistema por momentos se queda pegado y hay que dejarlo que despegue, en este momento veo que esta funcionando sin novedad.&lt;/p&gt;&lt;p&gt;Si vuelves a presentar bloqueo me escribes por el Teams y lo revisamos.  &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-07 14:15:26',1,0,0),(2655,'Ticket',997,'2021-01-07 14:47:48',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 14:47:48',1,0,0),(2656,'Ticket',998,'2021-01-07 16:36:45',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 16:36:45',1,0,0),(2657,'Ticket',990,'2021-01-07 20:37:48',0,0,'&lt;p&gt;Se valida y se encuentra que la usuaria ya está manejando teams. Por lo cual se encuentra operativa. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-07 20:37:48',4,0,0),(2658,'Ticket',998,'2021-01-07 22:03:15',0,0,'&lt;p&gt;Hemos intentado comunicarnos con usted para realizar la respectiva configuración, se intentara nuevamente el día de mañana, gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 22:03:15',1,0,0),(2659,'Ticket',997,'2021-01-07 22:07:17',0,0,'&lt;p&gt;Estimada usuaria. Se realiza sincronización por usuario a la base de datos, adicional, se realiza mantenimiento de elementos temporales.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-07 22:07:17',4,0,0),(2660,'Ticket',971,'2021-01-07 22:12:25',0,0,'&lt;p&gt;Se acondiciono y se envió el equipo computo el día de hoy&lt;/p&gt;&lt;p&gt;Quedo atento.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 22:12:25',4,0,0),(2661,'Ticket',970,'2021-01-07 22:13:10',0,0,'&lt;p&gt;Se acondiciono y se envió el equipo computo el día de hoy&lt;/p&gt;&lt;p&gt;Quedo atento.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 22:13:10',4,0,0),(2664,'Ticket',976,'2021-01-08 20:53:18',0,0,'&lt;p&gt;Se instala el software diagsmart sin inconveniente alguno&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-08 20:53:18',4,0,0),(2665,'Ticket',988,'2021-01-08 20:57:19',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;queria informarle que el software Diagsmart fue instalado en los equipos solicitados, actualmente se encuentra operando sin problema alguno&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-08 20:57:19',4,0,0),(2668,'Ticket',1006,'2021-01-12 13:17:25',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 13:17:25',1,0,0),(2669,'Ticket',1005,'2021-01-12 13:22:35',0,0,'&lt;p&gt;Adjunto Respuesta&lt;/p&gt;&lt;p&gt;Edgar Ariza Rodriguez:&lt;/p&gt;&lt;p&gt;Buenos Días. Katherinne como le indique ayer vía telefónica el mantenimiento y revisión de equipos la podemos hacer en la s oficinas de la 116 los tres equipos de una vez y es mucho más rápido y ahí tenemos todos los medios para hacerlo y podemos dar una solución, pero si vamos a los puntos en los que se encuentran actualmente puede que allá no podamos dar una solución y de todas formas tengamos que hacer llegar el equipo a las oficinas.  Por otro lado si el técnico se desplaza a las centros comerciales se del debe dar para el almuerzo y desplazamiento entre sitios.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Quedamos atentos a la confirmación de cuando estén los equipos en la 116 para hacer la revisión.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 13:22:35',1,0,0),(2670,'Ticket',1005,'2021-01-07 22:14:01',0,0,'Solicitud revisión de equipos todo en uno - Franquiciado Inversiones OMO\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buenas tardes Edgar,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Según conversación de hoy, cordialmente solicitamos revisión de los equipos todo en uno que se le entregaron a nuestros franquiciados y están sin funcionar.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Favor designar un encargado para esta labor, total son 3 equipos (uno esta en el punto de Camila):&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;ol style=\"margin-top: 0cm;\" start=\"1\" type=\"1\"&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;Equipo entregado al franquiciado y se encuentra en el CC Parque Colina&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;Equipo entregado al franquiciado y se encuentra en el CC Titan Plaza&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;Equipo no entregado al franquiciado y esta en el punto de camila del CC Centro Mayor&lt;/li&gt;&lt;/ol&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Quedamos muy atentos y mil gracias.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: #1f497d; mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: #1f497d; mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=777&amp;tickets_id=999\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=777&amp;tickets_id=999\" alt=\"5b56d996-d9d62df8-5ff787acb54d27.35107257\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:35:56','2021-01-07 22:14:01',1,999,0),(2671,'Ticket',1005,'2021-01-07 22:24:35',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, se coordinara su proceso de revisión en cada uno de sus puntos.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-07 22:24:35',4,999,0),(2674,'Ticket',1007,'2021-01-08 16:44:02',0,0,'REQUERIMIENTO DE CONTABILIDAD\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buenos días,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;De parte del área contable se solicita a las personas que manejan egresos y recibos de caja la información este máximo dos días antes en el sistema contable. De mi parte se hará un informe cada semana a gerencia, de lo que este pendiente y a nombre de quien esta – así mismo quien esta al día.  (2 días antes). Este informe es a partir de la siguiente semana con corte los viernes.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Nota: Solicito amablemente me compartan desde Medellin el movimiento bancario por medio de drive, para vigilar a nuestra compañera Sandra con los egresos y recibos de caja, agradezco sea lo mas pronto posible, pongo copia a sistemas para que por favor me ayuden a compartir una carpeta con los bancos pertenecientes a Medellin Sandra Londoño y la Sra Deyanira.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Quedo pendiente a sus comentarios&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=759&amp;tickets_id=1000\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=759&amp;tickets_id=1000\" alt=\"5b56d996-d9d62df8-5ff3b65e69e074.79897188\" width=\"494\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:21:44','2021-01-08 16:44:02',1,1000,0),(2675,'Ticket',1007,'2021-01-08 16:53:10',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con en área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-08 16:53:10',1,1000,0),(2676,'Ticket',1009,'2021-01-12 13:41:08',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 13:41:08',4,0,0),(2677,'Ticket',1010,'2021-01-12 13:48:44',0,0,'&lt;table width=\"550\"&gt;&lt;tbody&gt;&lt;tr&gt;&lt;td width=\"550\"&gt;&lt;p&gt;A partir de este momento inicia el proceso de instalación de tu nuevo servicio de Fibra Óptica, te invitamos a conocer los pasos que llevaremos a cabo para mejorar tu experiencia.&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"550\"&gt;&lt;p&gt;&lt;strong&gt;Número de OT y Dirección de instalación de tus servicios: &lt;/strong&gt;&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;tr&gt;&lt;td width=\"550\"&gt;&lt;p&gt;15843200&lt;/p&gt;&lt;p&gt;ZIPAQUIRA // CALLE 11 # 37 - 84 PISO 1&lt;/p&gt;&lt;/td&gt;&lt;/tr&gt;&lt;/tbody&gt;&lt;/table&gt;',0,1,'2023-04-24 10:55:31','2021-01-12 13:48:44',1,0,0),(2678,'Ticket',1011,'2021-01-12 14:00:26',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte Ti.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 14:00:26',1,0,0),(2679,'Ticket',1011,'2021-01-12 14:09:01',0,0,'RE: Fallas presentadas factura de venta\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buen Dia ,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Confirmo que ya quedo solucionado .&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Muchas gracias&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Mayra Alejandra Bernal Rodríguez &lt;mayra.bernal@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; martes, 12 de enero de 2021 8:53 a. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Astrid Elena Posada Escudero &lt;astrid.posada@arintia.com&gt;; Angélica Ardila Plata &lt;angelica.ardila@arintia.com&gt;; Edward Alexander Montenegro Fandiño &lt;edward.montenegro@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Fallas presentadas factura de venta&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Buen día&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Adjunto soporte  falla presentada al momento de generar la contabilización, no es posible contabilizar ni generar el comprobante electrónico.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=790&amp;tickets_id=1012\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=790&amp;tickets_id=1012\" alt=\"5b56d996-d9d62df8-5ffda9fedb5d67.09915639\" width=\"826\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Quedo atenta a sus comentarios.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=261&amp;tickets_id=1012\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=261&amp;tickets_id=1012\" alt=\"61c31e0c-d9d62df8-5f5f85bd9cdf10.19935987\" width=\"\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 10:55:31','2021-01-12 14:09:01',1,1012,0),(2680,'Ticket',1006,'2021-01-12 14:28:37',0,0,'&lt;p&gt;Buen Día. &lt;/p&gt;&lt;p&gt;Se procede a realizar la reparacion del outlook y la conexión de la vpn por OPENVPN.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se valida con el usuario y todos los aplicativos quedan funcionando sin ningun inconveniente&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-01-12 14:28:37',4,0,0),(2682,'Ticket',1011,'2021-01-12 14:32:13',0,0,'&lt;p&gt;Estimada usuaria. El usuario Edward Montenegro soluciona la falla modificado la información de la factura de venta. &lt;/p&gt;&lt;p&gt;Actualmente se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-12 14:32:13',4,0,0),(2686,'Ticket',986,'2021-01-12 15:00:52',0,0,'&lt;p&gt;Usuaria se va a comunicar con el jefe directo para darle trazabilidad al tema.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-12 15:00:52',4,0,0),(2687,'Ticket',1013,'2021-01-12 15:44:01',0,0,'RV: PERMISO PARA CERTIFICADOS DE RETENCION\n\n&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt;Buen día señores &lt;/div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt; &lt;/div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt;Por favor su colaboración con este requerimiento lo más pronto posible.&lt;/div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt; &lt;/div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt;Agradezco su atención. &lt;/div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt; &lt;/div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt;Cordial saludo, &lt;/div&gt;&lt;div&gt;&lt;div style=\"font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: #000000;\"&gt; &lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;div&gt; &lt;/div&gt;&lt;div style=\"font-family: Calibri,Arial,Helvetica,sans-serif; font-size: 12pt; color: #000000;\"&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=792&amp;tickets_id=1014\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=792&amp;tickets_id=1014\" alt=\"5b56d996-d9d62df8-5ffdc3c90c9b43.77717132\" width=\"320\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt; &lt;/div&gt;&lt;hr style=\"display: inline-block; width: 98%;\" tabindex=\"-1\" /&gt;&lt;div dir=\"ltr\"&gt;&lt;span style=\"font-size: 11pt; color: #000000; font-family: Calibri, sans-serif;\"&gt;&lt;strong&gt;De:&lt;/strong&gt; Monica Yiceth Cardenas Bejarano &lt;monica.cardenas@ecologycolombia.com&gt;&lt;br /&gt;&lt;strong&gt;Enviado:&lt;/strong&gt; viernes, 8 de enero de 2021 4:29 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Yuddy Blanco Chiquillo &lt;auxedssanrafael@ecologycolombia.com&gt;&lt;br /&gt;&lt;strong&gt;Cc:&lt;/strong&gt; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;; Efrain Montealegre Raga &lt;efrain.montealegre@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; PERMISO PARA CERTIFICADOS DE RETENCION&lt;/span&gt;&lt;div&gt; &lt;/div&gt;&lt;/div&gt;&lt;div lang=\"ES-CO\" style=\"word-wrap: break-word;\"&gt;&lt;div class=\"x_WordSection1\"&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt;Buenas tardes,&lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt; &lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt;Solicito el favor de que le den acceso a Yuddy para sacar los certificados de retención de IVA – ICA y FUENTE. Estos se encuentran en informes, contabilidad y financieros y ahí están el botón para los certificados.&lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt; &lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt;Agradezco esto sea lo mas pronto posible.&lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt; &lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt;Cordialmente&lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt; &lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=759&amp;tickets_id=1014\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=759&amp;tickets_id=1014\" alt=\"5b56d996-d9d62df8-5ff3b65e69e074.79897188\" width=\"494\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"x_MsoNormal\" style=\"margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif;\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;',0,0,'2023-04-24 09:47:15','2021-01-12 15:44:01',1,1014,0),(2688,'Ticket',1010,'2021-01-12 15:59:50',0,0,'&lt;p&gt;Se programa visita para el día 13 de Enero a las 4:00 PM.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-12 15:59:50',1,0,0),(2689,'Ticket',960,'2021-01-12 16:24:57',0,0,'&lt;p&gt;Se realiza actualización de sistema la cual corrige problemas generales que se estaban presentando.&lt;/p&gt;&lt;p&gt;Usuarios operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-12 16:24:57',4,0,0),(2690,'Ticket',1015,'2021-01-12 16:36:18',0,0,'&lt;p&gt;Buen dia,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el area de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 16:36:18',1,0,0),(2691,'Ticket',971,'2021-01-12 16:44:04',0,0,'&lt;p&gt;Se hizo entrega del equipo computo sin problema alguno, se entrega con todo sus respectivos elementos.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 16:44:04',4,0,0),(2692,'Ticket',1016,'2021-01-12 17:12:26',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-12 17:12:26',1,0,0),(2693,'Ticket',1015,'2021-01-12 18:26:31',96,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;Cordial Saludo,&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;Sres. Soporte t&eacute;cnico&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;Correci&oacute;n del correo: astrid.pico&lt;/span&gt;&lt;span lang=&quot;ES&quot;&gt;@arintia.com&lt;/span&gt;&lt;span lang=&quot;ES&quot;&gt;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;Atentamente,&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=801&amp;tickets_id=1015&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-5ffdea73954763.84035395&quot; width=&quot;589&quot; src=&quot;/glpi/front/document.send.php?docid=801&amp;tickets_id=1015&quot; /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; martes, 12 de enero de 2021 11:37 a. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Astrid Nayibe Pico Cristancho &amp;lt;astrid.pico@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0001015] Nuevo seguimiento para esta incidencia solicitud de nueva firma de correo con la nueva empresa&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2021-01-12 18:29:01','2021-01-12 18:29:01',1,0,0),(2694,'Ticket',1016,'2021-01-13 13:08:49',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede a realizar la validación con Tigo si tiene cobertura de internet en este sitio, este nos envia los precios del canal de internet. se solicita el contrato para realizar el debido proceso de contratación&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-01-13 13:08:49',4,0,0),(2695,'Ticket',877,'2021-01-13 13:47:53',0,0,'&lt;p&gt;Se realiza cancelación de las 3 ext. solicitadas. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-13 13:47:53',1,0,0),(2696,'Ticket',1017,'2021-01-13 14:48:01',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 14:48:01',1,0,0),(2697,'Ticket',1018,'2021-01-13 15:06:27',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 15:06:27',1,0,0),(2698,'Ticket',1009,'2021-01-13 15:42:03',0,0,'&lt;p&gt;El equipo presenta fallas en el sistema operativo, lo cual se procederá hacer la migración de archivos correspondientes, y a su vez se le instalara el software \"ZebraDesigner\" en un nuevo equipo.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 15:42:03',4,0,0),(2699,'Ticket',1018,'2021-01-13 15:56:31',0,0,'&lt;p&gt;Estimado usuario, se realiza eliminación de archivos temporales en el servidor, se realiza sincronización de tablas en la base de datos desde la aplicación.&lt;/p&gt;&lt;p&gt;Funciona correctamente y usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-13 15:56:31',4,0,0),(2700,'Ticket',991,'2021-01-13 17:01:51',0,0,'&lt;p&gt;Estimada usuaria, se valida con Paula, quien informa que ya pudo generar los informes.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-13 17:01:51',4,0,0),(2701,'Ticket',1017,'2021-01-13 17:05:10',0,0,'&lt;p&gt;Estimada usuaria. Se realiza movimiento a política con permisos para activación de youtube.&lt;/p&gt;&lt;p&gt;Equipo queda navegando.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-13 17:05:10',4,0,0),(2703,'Ticket',1019,'2021-01-13 17:33:06',0,0,'&lt;p&gt;Se procederá hacer la configuración de las firmas corporativas.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 17:33:06',4,0,0),(2704,'Ticket',1020,'2021-01-13 17:45:40',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 17:45:40',1,0,0),(2705,'Ticket',998,'2021-01-13 18:39:57',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Buenas tardes&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Aun no se ha podido instalar el scaner en el equipo se hace la operaci&oacute;n desde la impresora pero los &nbsp;documentos no quedan en la carpeta de destino&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;Cordial saludo,&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span lang=&quot;ES&quot;&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=776&amp;tickets_id=998&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-5ff737fe9495a8.82490618&quot; width=&quot;588&quot; src=&quot;/glpi/front/document.send.php?docid=776&amp;tickets_id=998&quot; /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; mi&eacute;rcoles, 13 de enero de 2021 12:33 p. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Viviana Andrea Castellanos Uscategui &amp;lt;scliente3@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0000998] Nuevo seguimiento para esta incidencia INSTALACION SCANER EQUIPO VIVIANA CASTELLANOS&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2022-08-26 14:12:26','2021-01-13 18:44:01',1,0,0),(2706,'Ticket',1021,'2021-01-13 19:23:47',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momentos se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 19:23:47',1,0,0),(2707,'Ticket',1009,'2021-01-13 19:34:22',0,0,'&lt;p&gt;Se finaliza la instalación del software \"ZebraDesigner\", ejecuta sin problema alguno, a su vez la información de archivos queda completada.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 19:34:22',4,0,0),(2708,'Ticket',1022,'2021-01-13 20:02:35',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, se le brindara soporte TI lo antes posible.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 20:02:35',1,0,0),(2709,'Ticket',1023,'2021-01-13 20:52:34',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, se le brindara soporte TI lo antes posible.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-13 20:52:34',1,0,0),(2710,'Ticket',1022,'2021-01-13 20:53:30',0,0,'&lt;p&gt;Jeimmy, debes actualizar los valores de salario mínimo y Aux de transporte por la opción de asistente de configuración -- Actualización anual tributaria. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-13 20:53:30',1,0,0),(2711,'Ticket',1023,'2021-01-13 21:09:49',0,0,'&lt;p&gt;Emilia la ya se encuentra activada la nueva resolución de facturación. Pueden realizar pruebas y quedamos atentos.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-13 21:09:49',4,0,0),(2712,'Ticket',1023,'2021-01-13 22:35:34',0,0,'&lt;p&gt;Se habilita la resolución indicada y se crea formato de factura según solicitud. Con lo anterior procedemos a cerrar el caso &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-13 22:35:34',4,0,0),(2713,'Ticket',1024,'2021-01-14 13:21:32',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 13:21:32',1,0,0),(2714,'Ticket',1024,'2021-01-14 13:50:19',0,0,'&lt;p&gt;Buenos Días Jorge esta ingresando a la BD equivocada, siempre que ingrese valide que esta ingreso al icono con nombre &lt;strong&gt;004_ARINTIA GROUP SAS. &lt;/strong&gt;&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-14 13:50:19',1,0,0),(2715,'Ticket',1010,'2021-01-14 14:11:47',0,0,'&lt;p&gt;Se realiza visita a sede Zipaquira, y se encuentra que el proveedor claro realizó visita para cotizar el costo de obra civil para la instalación de la fibra óptica. Dicha visita fue guiada por el proveedor serviredes quienes indicaron por donde seria optimo instalar la acometida. Se adjunta documento y se queda a la espera de programación de adecuación e instalación de canal de internet.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-14 14:11:47',4,0,0),(2716,'Ticket',1025,'2021-01-14 14:15:35',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 14:15:35',1,0,0),(2717,'Ticket',1026,'2021-01-14 15:21:49',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 15:21:49',1,0,0),(2718,'Ticket',1026,'2021-01-14 15:38:14',0,0,'&lt;p&gt;Maria C. de acuerdo a lo definido vía Teams, se creara el alias sst@arintia.com bajo la cuenta de correo asignada a usted. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-14 15:38:14',1,0,0),(2719,'Ticket',1028,'2021-01-14 15:47:42',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 15:47:42',1,0,0),(2720,'Ticket',1022,'2021-01-14 16:10:35',0,0,'&lt;p&gt;Se escala el caso No 881126 con el proveedor WO para revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-14 16:10:35',4,0,0),(2721,'Ticket',1027,'2021-01-14 16:19:05',0,0,'&lt;p&gt;Se realiza creación de grupos solicitados y se asignan los miembros enviados por Andres. procedemos con el cierre del caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-14 16:19:05',1,0,0),(2722,'Ticket',1025,'2021-01-14 17:24:18',0,0,'&lt;p&gt;Estimada usuaria, se configuran permisos de facturador en el aplicativo WO. Con lo cual aparece la opción de generar facturas y de escoger el prefijo.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-14 17:24:18',4,0,0),(2723,'Ticket',1026,'2021-01-14 17:35:09',0,0,'&lt;p&gt;Estimada usuaria, se crea alias de correo sst@arintia.com el cual se asigna a la cuenta de correo principal maria.cifuentes@arintia.com&lt;/p&gt;&lt;p&gt;Se envía correo de prueba.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-14 17:35:09',4,0,0),(2724,'Ticket',1029,'2021-01-14 18:52:51',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 18:52:51',1,0,0),(2725,'Ticket',1030,'2021-01-14 19:03:02',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, en un momento se le brindara soporte TI. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 19:03:02',1,0,0),(2726,'Ticket',1022,'2021-01-14 19:44:02',0,0,'&lt;p&gt;De acuerdo a la revisión y recomendación de Giovanny (Consultor de WO): como le decía en la primera quincena no hacer retención y en la segunda practicar la retención el sistema va a tomar en cuenta las nóminas del mes. &lt;/p&gt;&lt;p&gt;Se procede a cerrar el caso ya que aun el proveedor no ha liberado la nueva versión de RL&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-01-14 19:44:02',1,0,0),(2728,'Ticket',970,'2021-01-14 19:57:19',0,0,'&lt;p&gt;Se realiza entrega del nuevo equipo computo, se entrega con todo sus respectivos elementos.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 19:57:19',4,0,0),(2729,'Ticket',1030,'2021-01-14 20:00:35',0,0,'&lt;p&gt;Estimada usuaria, se procede a realizar las modificaciones a los grupos de trabajo según las indicaciones dadas.&lt;/p&gt;&lt;p&gt;Usuarios operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-14 20:00:35',4,0,0),(2730,'Ticket',1019,'2021-01-12 13:09:02',0,0,'RE: Solicitud Firmas electrónicas Personal Pendiente Distrivalles!!\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;Hola Soraya, ¡claro que sí!!&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;Para el caso de las personas nuevas nos hacen falta los siguientes datos:&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;*Cargo&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;*Mail&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;*Dirección&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;*Ciudad&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;*Teléfono fijo&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;Quedamos pendientes de la información.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt;Saludos y gracias!&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray; mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=787&amp;tickets_id=1008\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=787&amp;tickets_id=1008\" alt=\"5b56d996-d9d62df8-5ffd9f741a31d9.94743026\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"color: gray;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Soraya Ximena Bayona O’Meara &lt;soraya.bayona@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; viernes, 8 de enero de 2021 16:05&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;; Adriana Carolina Torres Ruiz &lt;adriana.torres@arintia.com&gt;; Ana María Convers Murcia &lt;ana.convers@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Deysy Andrea Fraile Hernández &lt;deysy.fraile@arintia.com&gt;; Miguel Antonio Manrique Ruiz &lt;miguel.manrique@arintia.com&gt;; Gustavo Adolfo Escobar Betancourt &lt;gustavo.escobar@arintia.com&gt;; Iván Darío Herrera Parra &lt;ivan.herrera@arintia.com&gt;; Jazmín Natalia Vargas Espindola &lt;jazmin.vargas@arintia.com&gt;; Nidia Johanna Davila Torres &lt;nidia.davila@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Solicitud Firmas electrónicas Personal Pendiente Distrivalles!!&lt;br /&gt;&lt;strong&gt;Importancia:&lt;/strong&gt; Alta&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;em&gt;Buenas tardes TI y Comunicaciones.&lt;/em&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Les agradezco su apoyo para montar las firmas electrónicas de los siguientes integrantes nuevos del equipo que todavía no tienen:&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;ul style=\"margin-top: 0cm;\" type=\"disc\"&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo3;\"&gt;DEYSY ANDREA FRAILE &lt;span lang=\"ES\"&gt;Celular: 3212091465 Sede Tolima&lt;/span&gt;&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo3;\"&gt;MIGUEL ANTONIO MANRIQUE Celular: 3164989726 Sede Tolima&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo3;\"&gt;IVAN DARIO HERRERA Celular: 3152016349 Sede Bucaramanga&lt;/li&gt;&lt;/ul&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Adicionalmente debemos modificar las firmas actuales de los siguientes compañeros con sus nuevos cargos:&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;ul style=\"margin-top: 0cm;\" type=\"disc\"&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo3;\"&gt;GUSTAVO ESCOBAR, Coordinador Nacional Canal Ferretero&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo3;\"&gt;NIDIA JOHANA DAVILA, Coordinador Regional Centro – Sabana Canal Ferretero&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;Cordialmente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=779&amp;tickets_id=1008\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=779&amp;tickets_id=1008\" alt=\"5b56d996-d9d62df8-5ff8c9f2828192.63605118\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Deysy Andrea Fraile Hernández &lt;&lt;a href=\"mailto:deysy.fraile@arintia.com\"&gt;deysy.fraile@arintia.com&lt;/a&gt;&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; viernes, 8 de enero de 2021 3:54 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Gustavo Adolfo Escobar Betancourt &lt;&lt;a href=\"mailto:gustavo.escobar@arintia.com\"&gt;gustavo.escobar@arintia.com&lt;/a&gt;&gt;; Soraya Ximena Bayona O’Meara &lt;&lt;a href=\"mailto:soraya.bayona@arintia.com\"&gt;soraya.bayona@arintia.com&lt;/a&gt;&gt;; &lt;a href=\"mailto:l.cortes@mapei.com.co\"&gt;l.cortes@mapei.com.co&lt;/a&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Miguel Antonio Manrique Ruiz &lt;&lt;a href=\"mailto:miguel.manrique@arintia.com\"&gt;miguel.manrique@arintia.com&lt;/a&gt;&gt;; &lt;a href=\"mailto:e.rodriguez@mapei.com.co\"&gt;e.rodriguez@mapei.com.co&lt;/a&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Solicitud material POP Capacitación Fuerza de ventas y equipo operativo el Mayorista Melgar&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Saludos Cordiales Señores&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;De acuerdo con la visita comercial al señor MAURICIO TORO se acordó programar un cronograma de capacitaciones y de acompañamiento en el desarrollo comercial de nuestro portafolio para la fuerza de ventas, operarios y maestros de obra, como también muestras en campo en las tres sedes iniciando la primera capacitación el miércoles 13 de enero a las 3PM en Melgar para la cual Solicitamos el apoyo de Gorras, camisetas, cuadernos, lapiceros y refrigerios.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Agradezco su acostumbrado apoyo.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;DEISY ANDREA FRAILE HERNANDEZ&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Asesora Tolima&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;COMPROMISO Y DESARROLLO&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;&lt;a href=\"mailto:Deysy.fraile@arintia.com\"&gt;Deysy.fraile@arintia.com&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Celular: 3212091465&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 11:34:15','2021-01-12 13:09:02',1,1008,0),(2731,'Ticket',1019,'2021-01-08 21:09:01',0,0,'Solicitud Firmas electrónicas Personal Pendiente Distrivalles!!\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;em&gt;Buenas tardes TI y Comunicaciones.&lt;/em&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Les agradezco su apoyo para montar las firmas electrónicas de los siguientes integrantes nuevos del equipo que todavía no tienen:&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;ul style=\"margin-top: 0cm;\" type=\"disc\"&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;DEYSY ANDREA FRAILE &lt;span lang=\"ES\"&gt;Celular: 3212091465 Sede Tolima&lt;/span&gt;&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;MIGUEL ANTONIO MANRIQUE Celular: 3164989726 Sede Tolima&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;IVAN DARIO HERRERA Celular: 3152016349 Sede Bucaramanga&lt;/li&gt;&lt;/ul&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Adicionalmente debemos modificar las firmas actuales de los siguientes compañeros con sus nuevos cargos:&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;ul style=\"margin-top: 0cm;\" type=\"disc\"&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;GUSTAVO ESCOBAR, Coordinador Nacional Canal Ferretero&lt;/li&gt;&lt;li class=\"MsoListParagraph\" style=\"margin-left: 0cm; mso-list: l0 level1 lfo1;\"&gt;NIDIA JOHANA DAVILA, Coordinador Regional Centro – Sabana Canal Ferretero&lt;/li&gt;&lt;/ul&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;Cordialmente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=779&amp;tickets_id=1001\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=779&amp;tickets_id=1001\" alt=\"5b56d996-d9d62df8-5ff8c9f2828192.63605118\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Deysy Andrea Fraile Hernández &lt;deysy.fraile@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; viernes, 8 de enero de 2021 3:54 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Gustavo Adolfo Escobar Betancourt &lt;gustavo.escobar@arintia.com&gt;; Soraya Ximena Bayona O’Meara &lt;soraya.bayona@arintia.com&gt;; l.cortes@mapei.com.co&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Miguel Antonio Manrique Ruiz &lt;miguel.manrique@arintia.com&gt;; e.rodriguez@mapei.com.co&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Solicitud material POP Capacitación Fuerza de ventas y equipo operativo el Mayorista Melgar&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Saludos Cordiales Señores&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;De acuerdo con la visita comercial al señor MAURICIO TORO se acordó programar un cronograma de capacitaciones y de acompañamiento en el desarrollo comercial de nuestro portafolio para la fuerza de ventas, operarios y maestros de obra, como también muestras en campo en las tres sedes iniciando la primera capacitación el miércoles 13 de enero a las 3PM en Melgar para la cual Solicitamos el apoyo de Gorras, camisetas, cuadernos, lapiceros y refrigerios.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Agradezco su acostumbrado apoyo.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;DEISY ANDREA FRAILE HERNANDEZ&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Asesora Tolima&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;COMPROMISO Y DESARROLLO&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;&lt;a href=\"mailto:Deysy.fraile@arintia.com\"&gt;Deysy.fraile@arintia.com&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Celular: 3212091465&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:15:34','2021-01-08 21:09:01',1,1008,0),(2732,'Ticket',1019,'2021-01-08 21:17:56',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología, vamos a proceder a buscar los datos para montar las firmas solicitadas.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-08 21:17:56',4,1008,0),(2734,'Ticket',1021,'2021-01-14 21:18:53',0,0,'&lt;p&gt;Las firmas corporativas de \"Mineroil\" estarán siendo creadas en el trascurso de los días.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 21:18:53',1,0,0),(2735,'Ticket',1015,'2021-01-14 21:19:42',0,0,'&lt;p&gt;Las firmas corporativas de \"Mineroil\" estarán siendo creadas en el trascurso de los días.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 21:19:42',1,0,0),(2736,'Ticket',1019,'2021-01-14 21:26:26',0,0,'&lt;p&gt;Se hace la respectiva configuración de las firmas corporativas&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 21:26:26',4,0,0),(2737,'Ticket',1028,'2021-01-14 21:36:55',0,0,'&lt;p&gt;Estimada usuaria, se aplicará actualización general el día 14 de enero, por lo cual una vez finalice, se procederá a realizar pruebas y de esta forma verificar si la actualización corrige la falla presentada.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-01-14 21:36:55',4,0,0),(2738,'Ticket',998,'2021-01-14 21:55:34',0,0,'&lt;p&gt;Según lo conversado el día de hoy, mañana 15/01 se harán las respectivas pruebas para el funcionamiento completo del scanner, ya que presenta falla en la configuración.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-01-14 21:55:34',4,0,0),(2739,'Ticket',39,'2021-01-15 01:35:29',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;1/15/2021 1:34:19 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT022.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3841.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT022.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:34:21 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0018.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:34:28 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;7&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:34:28 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3841.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Borrado_de_seguimiento_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1610674424.1014760660@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_8kapSXTYOotKLOvKu29zQCWazU3wfre6Ei4Z7VDOngo\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN9PR03CA0018.namprd03.prod.outlook.com  (2603:10b6:408:fa::23) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN9PR03CA0018.namprd03.prod.outlook.com (2603:10b6:408:fa::23) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3763.9 via Frontend Transport; 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X-MS-Exchange-AntiSpam-MessageData: 	=?us-ascii?Q?ZtJExzbP7TuGybdWTzJzUURW/exbHy6YjJutHxxKkRBy+mHb+vghKNsAgOew?=  =?us-ascii?Q?nGlk8mes4JCsqyS06MfZfGg5g5lNzFKfT2Qkfr15cZMLU0Xr9oSOMdD3SVPw?=  =?us-ascii?Q?p5ZCnpRZRghwtXh1hRB+RPssbZ9bYICd9vPKrxVhNCLISpIENdazf2PhBcah?=  =?us-ascii?Q?oxcBOK33tuLlI/MWeT244IF/P/CxWW4MDfuInHTvbfqHC98FOgHi7srfb1L1?=  =?us-ascii?Q?4QuxdSGEP5AK57roSWJOUQ3CDnS7KnwZ/lmo1TenXyWZlKct4Tk+aWo6I3WM?=  =?us-ascii?Q?y/Ok+L+qaXVV68Lc1x4O+T15Ce3daiUOIyMBYuvXyW4GRFwGj/FTlN0n6QQW?=  =?us-ascii?Q?UVsz+i5C5rSmGNWxQmZr75wqWYCqY87KAWKwygNkw45IvptuP3VR7bk8rNgz?=  =?us-ascii?Q?FYrpKonR35KhuMXi6lo9rdctCi8nI5u60vfbfXCp3D9WTsc7+MMU/JJK+Uxb?=  =?us-ascii?Q?ys6kmCI2Y6t/to1KjsBVohdOhlELtmIU8wUZwp1i143e27vi6YHf8d8XxKB8?=  =?us-ascii?Q?Qi6+j5ZZSGik7oowq2iFm20QEfew26/6SSVGa+CJG/7AlXE579DIOpe6+Bj1?=  =?us-ascii?Q?hWqp3KtFNK9y6221eKOI9haD/a5huAf+47JX0Kmu/eoUpXt7S1MT9h9LJwyK?=  =?us-ascii?Q?TXu8dLkpPV4a00wUnlRVT877Fv0Oe1QnzIYtKBWembPQ+KUnMsVpeiCBFO7S?=  =?us-ascii?Q?ZV0svklVnyhovMPj/ruQfJyFtT0GzqWh8gykkidVeeuD5pnM/DPBRM178b4n?=  =?us-ascii?Q?PpHgYXNYshQOUg83uodUF7CLWDOMJL9j+wFPr+8HmUULl6LAFsbsjReRmibr?=  =?us-ascii?Q?wDhSST4+rVxDUOWKh5EHHtgF0KG6NmMK0uRETdMwb8qIVJitURlM+aHHNzvP?=  =?us-ascii?Q?9yR5KWC2rfZVZahoMthxWk07IduexMTeva8Z3Xv/wBXF9DcHG7KFJfGF788V?=  =?us-ascii?Q?rfxlKtgnrMccWKOolSQg+Gx1iPJn2/HKVgcAkmt4uKsnPQAI6vu4kr4oKveK?=  =?us-ascii?Q?uDN8?= X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 15 Jan 2021 01:34:26.8792  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-Network-Message-Id: a6ca3b4f-3b5b-4dc2-3fb0-08d8b8f5b2f4 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: KRWZRfWHIFKdOCwOgaoKpx9hw277x3rbDF9X9Dg9uFt4PCFTUjLdKsGc0FY+gPDx/HqahrktwlQgMVBYlIEu+w== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3841 &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-borrado-de-seguimiento-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-01-15 01:39:02','2021-01-15 01:39:02',1,0,0),(2740,'Ticket',39,'2021-01-15 01:40:43',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;1/15/2021 1:39:30 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT006.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3841.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT006.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:39:32 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR03CA0056.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:39:40 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;8&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:39:40 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3841.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1610674757.89884510@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_wZajMShtX8LarPbXkAIXPEkdIyexwTvMHOeQNhQ8E\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN6PR03CA0056.namprd03.prod.outlook.com  (2603:10b6:404:4c::18) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN6PR03CA0056.namprd03.prod.outlook.com (2603:10b6:404:4c::18) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3763.9 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-nuevo-seguimiento-para-esta-incidencia-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-01-15 01:44:02','2021-01-15 01:44:02',1,0,0),(2741,'Ticket',39,'2021-01-15 01:45:55',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;1/15/2021 1:44:32 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT015.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3601.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT015.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:44:34 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN8PR15CA0011.namprd15.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:44:41 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;7&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:44:41 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3601.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=iX/Ve+0ik9tNLrrD9IoRSrl8slwhl3Aify6reG5xlhe4W8GBLG7WhX8rLAru7bAII5NBneAIkOHW6OrEbBQcJmzpIuIdlvDOGYDUK1giOXJhgwRsEAqg/dn1C3QUV5rK/2CEGmgC7vDgbAlQ+xQDruj3+uGT8qk36v6+K28fcrCVD3hEFloezg5k+E74Bfc/gBpwqgeLtt0WA947FJpBy4oQYkAmMXRZNJWlNbWA35GLTsJ2PZXf1RaC+tYUdVHgVFLxt26kx008YJQiW0Q+FlHaBlydmQSirjaodT+oERqpOAJLejawXt5BiuAnymXzpuvmzodDqAp5O3oOERfi3A== ARC-Message-Signature: i=1; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1610675060.861102847@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_phRd5KvN0oiWcyu0WxXvRdPizvoV4v6CPJRWHIy8\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN8PR15CA0011.namprd15.prod.outlook.com  (2603:10b6:408:c0::24) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN8PR15CA0011.namprd15.prod.outlook.com (2603:10b6:408:c0::24) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3763.9 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-nuevo-seguimiento-para-esta-incidencia-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-01-15 01:49:02','2021-01-15 01:49:02',1,0,0);
INSERT INTO `glpi_itilfollowups` VALUES (2742,'Ticket',39,'2021-01-15 01:50:59',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;1/15/2021 1:49:34 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT060.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3080.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT060.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:49:36 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN4PR13CA0001.namprd13.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:49:42 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;6&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:49:42 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3080.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1610675358.32482700@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_ja2s73G4jpQLS4c462tP2UUmaV7vjW2d6A8tdZLJu3Y\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN4PR13CA0001.namprd13.prod.outlook.com  (2603:10b6:403:3::11) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN4PR13CA0001.namprd13.prod.outlook.com (2603:10b6:403:3::11) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3784.4 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-nuevo-seguimiento-para-esta-incidencia-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-01-15 01:54:01','2021-01-15 01:54:01',1,0,0),(2743,'Ticket',39,'2021-01-15 01:56:00',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;1/15/2021 1:54:32 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT042.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3190.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT042.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:54:35 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR10CA0032.namprd10.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:54:43 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;8&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:54:43 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3190.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=dyNRHmmI8wSNwIrfBFIlFfi8hJAdj3M72JreMYJeRCVcwQFvpvMLG2VmebrH1kLb/l6yYPEieMmw8y44qxThW6EJPdkF5s5Vl1cqCCFFCZc2848N5X5lJdVIHnYqIR2edfEGn87x5p7ov7QuP3ZCMjrZVKq1ErVUL4K8QyxVAADrHvJdvYJ2QIwjpxTMz0ZraWdothnvNHYXyIfZ3nXTxNn/QFqd9KMBKdd3kTA+yRvlDJl3RUGXhazg8+0wNqQjq3wuxYecyzPIbSgaj+Ju5UKVDZB3KdpRTf7khU/3AigddxCzZ9Kn07M0+c7w5X3dGGwdMTtB7pHdFXJg8QaSeg== ARC-Message-Signature: i=1; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1610675658.2038249555@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_SAICPo9Q7uPopDmeIrKkivAfTzdAr57bl0nz6YQwRo\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN6PR10CA0032.namprd10.prod.outlook.com  (2603:10b6:404:109::18) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN6PR10CA0032.namprd10.prod.outlook.com (2603:10b6:404:109::18) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3763.9 via Frontend Transport; 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X-MS-Exchange-AntiSpam-MessageData: 	=?us-ascii?Q?2b6GlfZUbN2i8pur2+DyGaVCzQr9fp4j2UvRRcOIvkWJKLkGD2e0oSTY9X+X?=  =?us-ascii?Q?HPZwRJiwDxVuFdQcfCFSuEMX85k7iyIfknKpaSo6mQ1xt7da4f4/Refnr5Lv?=  =?us-ascii?Q?CVfMGtt0atQKFTAuQ77/aQY+33PmovOejyt4l3c3WTseFInKKkOE2nuFhmCD?=  =?us-ascii?Q?rR5/fwMXLfFkkqwlb4rMKGRbuKzOGoLdkYdLRmYcXstb4T7zjBWjuEy0USJQ?=  =?us-ascii?Q?IPdXmvLnkdHyLK4NHnu7NNzcittuwrVYGUQxIoVe32XcPgxwsqfK65HeP7nu?=  =?us-ascii?Q?lfolIfR2ss3WmXo0bffIuTTHZdWE0jKX9WDPy86aN/Iz/iLkbpSapfhAwj3t?=  =?us-ascii?Q?yi6yt/vsgNVhhF7rmLDy9nf6PoW3F9rpVJ3JBd0PIeqPetdAbrdho9QMKfVr?=  =?us-ascii?Q?lFh5H5KaQ2CmNHomFzdOUNBFk1lhxGPUKf7SdELDP5rpKvfaFH4hDDcfA31W?=  =?us-ascii?Q?KCVxOCiTTGCFru6aBgM2lRhuXwSLF0ATubJm4FxOZ8P/3jtlJMDUoi+U86el?=  =?us-ascii?Q?CpY61eBvOBr59dAIhjwSCdkCvEIKYZc03nAvdsU/aMLjuqxHahttPydjTvxx?=  =?us-ascii?Q?zRZ8trjmeVz95vcpkyhk4WFQadnXG1i1uTSPIy1W8ixWB0m62uWX+waC91nc?=  =?us-ascii?Q?6dvl5k9eKT9QcGzTAUaRUAlGnW7DFcWDBY5BdRHjj031/wlG0qOLAUVh4mg0?=  =?us-ascii?Q?0GLTrzUaOktT+p5iNGG6H0FoiUHHOaPBhBcjyr0ic5teFm+zAywy2ThBAgL3?=  =?us-ascii?Q?ui3ODOJI7d15Yno2akk6KgLgi6eMQAoxWfiujQ1rXZCV69fX4EpvV896mrnv?=  =?us-ascii?Q?arHPouMlLozN4QdbY1fu6b/zxV6LJIQRHe/Krnlb+NfjbEQjiDBSnCQiNfcM?=  =?us-ascii?Q?ADs7NN+5aFLzWJVt0mwSdpVMeBq4C8fFF1vdKUFRMbdZwwTUYnPtbXClRVR1?=  =?us-ascii?Q?wnwOJ9hWNdw45CbchkCzfBCSpxzQZXYkE/DQpjFPKle7WRJKpr4OnuVm4qS3?=  =?us-ascii?Q?pmVp?= X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 15 Jan 2021 01:54:42.7952  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-Network-Message-Id: 3557306e-8a08-4b25-dc8b-08d8b8f88735 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: So6a5YWdGu+17nheKQjW2cUYwypf/vb/BNKGeAvupTEceygsFTuuGbd088CDrvDb+jDZmDjirs/3mfHK47L8Kg== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3190 &lt;/pre&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-nuevo-seguimiento-para-esta-incidencia-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-01-15 01:59:01','2021-01-15 01:59:01',1,0,0),(2744,'Ticket',39,'2021-01-15 02:00:49',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;1/15/2021 1:59:35 AM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT034.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3745.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT034.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:59:37 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR13CA0070.namprd13.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:59:46 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;9&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;1/15/2021&lt;br /&gt;1:59:46 AM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3745.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt; 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