(3090,'Ticket',1138,'2021-02-11 15:21:35',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;p&gt;&lt;b&gt;&lt;span style=\"color: #000066; font-size: medium; font-family: Arial;\"&gt;Delivery has failed to these recipients or groups:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;span style=\"color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;a href=\"mailto:mesadeservicio@renting.com.co\"&gt;mesadeservicio@renting.com.co&lt;/a&gt;&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: medium; font-family: Arial;\"&gt;Your message couldn\'t be delivered.  Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient\'s domain location information failed. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.&lt;br /&gt; &lt;/span&gt; &lt;span style=\"color: #000000; font-size: small; font-family: Tahoma;\"&gt;&lt;br /&gt;  &lt;/span&gt; &lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt; &lt;span style=\"color: #808080; font-size: small; font-family: Tahoma;\"&gt;&lt;b&gt;Diagnostic information for administrators:&lt;/b&gt; Generating server: SJ0PR17MB4334.namprd17.prod.outlook.com&lt;br /&gt; Receiving server: SJ0PR17MB4334.namprd17.prod.outlook.com &lt;br /&gt;  mesadeservicio@renting.com.co&lt;br /&gt; 2/11/2021 3:21:35 PM - Server at SJ0PR17MB4334.namprd17.prod.outlook.com  returned \'550 5.4.312 Message expired, DNS query failed(InfoNoRecords)\'&lt;br /&gt; 2/11/2021 3:11:34 PM - Server at renting.com.co (0.0.0.0) returned \'450 4.4.312 DNS query failed [Message=InfoNoRecords] [LastAttemptedServerName=renting.com.co] [MW2NAM10FT012.eop-nam10.prod.protection.outlook.com](InfoNoRecords)\' Original message headers: ARC-Seal: i=1; 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Wed, 10 Feb 2021  15:16:12 +0000 Date: Wed, 10 Feb 2021 10:16:09 -0500 To: mesadeservicio@renting.com.co From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0001138]_Nuevo_seguimiento_para_esta_incidencia_RE:_Solicitud_actualizaci=C3=B3n_aplicativo_usuario_Renting?= Message-ID: &amp;lt;GLPI-1138.1612970158.1948714692@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-1138&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_dvxxnU9rQOsvGqXEIrGqfWxI5y5EkbiwzvKKTIeUY\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN6PR1401CA0008.namprd14.prod.outlook.com  (2603:10b6:405:4b::18) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN6PR1401CA0008.namprd14.prod.outlook.com (2603:10b6:405:4b::18) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3846.27 via Frontend Transport; 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Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient\'s domain location information failed. 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Wed, 10 Feb 2021  15:55:29 +0000 Date: Wed, 10 Feb 2021 10:55:27 -0500 To: mesadeservicio@renting.com.co From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0001138]_Nuevo_seguimiento_para_esta_incidencia_RE:_Solicitud_actualizaci=C3=B3n_aplicativo_usuario_Renting?= Message-ID: &amp;lt;GLPI-1138.1612972509.544968480@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-1138&amp;gt; Content-Type: multipart/mixed;  boundary=\"b1_jn0rKPvxaBG2YWwuprzMfQaUTqiJLEfosmJKb7kUA\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN9PR03CA0028.namprd03.prod.outlook.com  (2603:10b6:408:fa::33) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN9PR03CA0028.namprd03.prod.outlook.com (2603:10b6:408:fa::33) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3846.26 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0001138-nuevo-seguimiento-para-esta-incidencia-re-solicitud-actualizacion-aplicativo-usuario-renting.EML (message/delivery-status)  Archivo adjunto inválido: msg_1_undeliverable-glpi-0001138-nuevo-seguimiento-para-esta-incidencia-re-solicitud-actualizacion-aplicativo-usuario-renting.EML (message/rfc822)',0,2,'2021-02-11 16:05:02','2021-02-11 16:05:02',1,0,0),(3092,'Ticket',1144,'2021-02-11 16:08:45',0,0,'&lt;p&gt;Se realiza comunicación con el proveedor TIGO desde las 10:15, quienes después de diferentes validaciones indican que hay falla masiva en la zona.&lt;/p&gt;&lt;p&gt;Se genera caso No INC1001975 para seguimiento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-11 16:08:45',4,0,0),(3093,'Ticket',1138,'2021-02-11 16:16:39',0,0,'&lt;p&gt;Se realiza instalación del aplicativo solicitado, el cual queda 100% operativo.&lt;/p&gt;&lt;p&gt;procedemos a cerrar el caso.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-11 16:16:39',1,0,0),(3094,'Ticket',1146,'2021-02-11 20:04:40',0,0,'&lt;p&gt;Buenas Tardes. Camila tengo conocimiento de que las impresoras ha fallado pero también que se les ha venido dando el respecto apoyo para dejarlas operativas. No tengo reportes recientes de que la impresora está molestando nuevamente, pero asignare un recurso para que realice su respectiva revisión.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Aprovecho este correo para notificarles que estamos en proceso de contratar el servicio de gestión de impresión con un nuevo proveedor con el que se tendrá un mejor servicio de soporte remoto y en sitio. Este nuevo proveedor entra en operación a partir del mes de marzo.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-11 20:04:40',1,0,0),(3095,'Ticket',1142,'2021-02-12 13:35:58',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procedera a realizar la solicitud del toner con el provedor.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Quedamos atentos a cualquier inquietud.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-12 13:35:58',4,0,0),(3096,'Ticket',1144,'2021-02-12 14:41:48',0,0,'&lt;p&gt;Buen Día.&lt;br /&gt;se procede a validar nuevamente con TIGO e informan que el daño a nivel general ya fue resuelto.&lt;br /&gt;&lt;br /&gt;Se procede a realizar el cierre del ticket.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-12 14:41:48',1,0,0),(3097,'Ticket',1149,'2021-02-12 17:16:59',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se realiza la respectiva revisión del equipo computo, y se soluciona los errores presentados.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-12 17:16:59',4,0,0),(3098,'Ticket',1153,'2021-02-13 16:10:01',96,0,'fallas en el internet\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Cordial Saludo,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Sr. Soporte técnico&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Desde hace dias hemos venido presentando fallas con el internet y estos días he trabajado con mis datos personales.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Por favor realizar de nuevo el reporte con la linea de tigo ya que se sigue presentando la caida del internet.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Atentamente,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=801&amp;tickets_id=1156\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=801&amp;tickets_id=1156\" alt=\"5b56d996-d9d62df8-5ffdea73954763.84035395\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2021-02-13 16:15:54','2021-02-13 16:10:01',1,1156,0),(3099,'Ticket',1151,'2021-02-15 13:05:18',0,0,'&lt;p&gt;Se realiza cambio de certificado y se vuelve a restablecer la conectividad vía VPN.&lt;/p&gt;&lt;p&gt;Procederemos con el cierre del caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-15 13:05:18',1,0,0),(3100,'Ticket',1104,'2021-02-15 13:39:38',0,0,'&lt;p&gt;Proveedor envía cotización de unidad fusora. En espera de aprobación.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 13:39:38',4,0,0),(3101,'Ticket',1146,'2021-02-15 13:43:33',0,0,'&lt;p&gt;Se realiza revisión de impresora y se encuentra que imprime de manera lenta, sin embargo si está operativa. &lt;/p&gt;&lt;p&gt;Se debe esperar asignación de proveedor nuevo para instalación de impresora.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 13:43:33',4,0,0),(3102,'Ticket',1150,'2021-02-15 14:16:01',0,0,'&lt;p&gt;Se crea usuario de WONLINE a la usuaria Claudia Burgos según indicaciones. &lt;/p&gt;&lt;p&gt;Se indica como revisar documentos electrónicos y como generar casos. &lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 14:16:01',4,0,0),(3103,'Ticket',1010,'2021-02-15 14:18:28',0,0,'&lt;p&gt;Se realiza instalación de servicio de internet el día 12 de febrero a las 05:30 p.m., adicional, se procede a configurar access point para generar conexión inalámbrica. &lt;/p&gt;&lt;p&gt;Sede queda operativa y funcional. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 14:18:28',4,0,0),(3104,'Ticket',1159,'2021-02-15 17:15:39',0,0,'&lt;p&gt;Se evidencia problema con el servidor, se está a la espera de reinicio del mismo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 17:15:39',4,0,0),(3105,'Ticket',1154,'2021-02-15 17:46:09',0,0,'&lt;p&gt;Buenas tardes Ivan,&lt;/p&gt;&lt;p&gt;Se acondiciono y se le hizo entrega al usuario del equipo computo con sus respectivos elementos sin problema alguno.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-15 17:46:09',4,0,0),(3106,'Ticket',1153,'2021-02-15 20:23:08',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede a realizar el reset de fabrica del AP y se configura nuevamente y se restablece el servicio de internet en la sede.&lt;br /&gt;&lt;br /&gt;Se valida y se procede a realizar el cierre del ticket&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-15 20:23:08',4,0,0),(3107,'Ticket',1160,'2021-02-15 20:55:58',0,0,'&lt;p&gt;Se envía correo a usuaria solicitando nombre de software y licencia.&lt;/p&gt;&lt;p&gt;En espera de respuesta para proceder.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 20:55:58',4,0,0),(3108,'Ticket',1158,'2021-02-15 21:00:44',0,0,'&lt;p&gt;Se solicita cotización al proveedor serviredes de colombia. Una vez se tenga, se procederá a informar.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 21:00:44',4,0,0),(3109,'Ticket',1137,'2021-02-15 21:31:37',0,0,'&lt;p&gt;Se acondiciono y se envió el equipo computo a la sede de Bucaramanga&lt;/p&gt;&lt;p&gt;Quedo atento a su llegada.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-15 21:31:37',4,0,0),(3110,'Ticket',1167,'2021-02-15 21:37:23',0,0,'&lt;p&gt;Estimada usuaria, se realiza desbloqueo de pagina según indicaciones.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 21:37:23',4,0,0),(3111,'Ticket',1130,'2021-02-15 22:15:06',0,0,'&lt;p&gt;Se hizo entrega del equipo computo nuevo sin problema alguno, se entrega con sus respectivos elementos y queda ok.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-15 22:15:06',4,0,0),(3112,'Ticket',1162,'2021-02-15 22:18:39',0,0,'&lt;p&gt;Se valida el daño/falla con el proveedor y se requiere el equipo computo en la sede de Bogotá para revisarlo y proceder con el cambio.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-15 22:18:39',4,0,0),(3113,'Ticket',1161,'2021-02-15 22:24:37',0,0,'&lt;p&gt;Se está evaluando el tema. Se debe crear usuarios de WOnline para que realicen la actividad. Se realizará el día 16 de febrero.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-15 22:24:37',4,0,0),(3114,'Ticket',1165,'2021-02-16 15:19:56',0,0,'&lt;p&gt;Se realiza conexión el archivo ya se encuentra sincronizando, pendiente validar comportamiento en el transcurso del día&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-02-16 15:19:56',4,0,0),(3115,'Ticket',1152,'2021-02-16 16:26:59',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede a realizar conexion remota al equipo del colaborador y se deja el idioma ingles predeterminado para entrar a la pagina.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se valida y se procede a realizar el cierre del ticket&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-16 16:26:59',4,0,0),(3116,'Ticket',1142,'2021-02-16 16:29:37',0,0,'&lt;p&gt;Buen Día&lt;/p&gt;&lt;p&gt;Se procede a realizar la solicitud del toner, el toner llega a la sede y se deja instalado.&lt;br /&gt;&lt;br /&gt;Se procede a realizar el cierre del ticket.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-16 16:29:37',4,0,0),(3117,'Ticket',1160,'2021-02-17 17:12:26',0,0,'&lt;p&gt;Se cierra caso por falta de retroalimentación por parte del usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-17 17:12:26',4,0,0),(3118,'Ticket',1104,'2021-02-17 17:22:12',0,0,'&lt;p&gt;Se aprueba compra de repuesto, se queda a la espera de confirmación por parte del proveedor para instalación y puesta en funcionamiento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-17 17:22:12',4,0,0),(3119,'Ticket',1147,'2021-02-17 17:26:44',0,0,'&lt;p&gt;Se procederá hacer la debida configuración de las firmas digitales.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-17 17:26:44',1,0,0),(3120,'Ticket',1091,'2021-02-17 17:31:25',0,0,'&lt;p&gt;Se cierra caso dado que se procederá a organizar información, correo y Wo, con caso más reciente.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-17 17:31:25',4,0,0),(3121,'Ticket',1173,'2021-02-17 21:31:47',0,0,'&lt;p&gt;Se realiza actualización de aplicación Renting de Bancolombia.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-17 21:31:47',4,0,0),(3122,'Ticket',1137,'2021-02-18 17:28:32',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se realiza la entrega del equipo computo con sus respectivos elementos de trabajo, en perfectas condiciones.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-18 17:28:32',4,0,0),(3125,'Ticket',1180,'2021-02-18 15:00:01',0,0,'Falla en WorldOficce\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buen día&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Agradezco su colaboración revisando la plataforma WorldOficce, no permite hacer ningún tipo de actividad, se queda cargando y no avanza.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=956&amp;tickets_id=1176\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=956&amp;tickets_id=1176\" alt=\"5b56d996-d9d62df8-602e80fa9bdd87.72190561\" width=\"1082\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Cordialmente,&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=957&amp;tickets_id=1176\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=957&amp;tickets_id=1176\" alt=\"5b56d996-d9d62df8-602e80fa9c5374.15181785\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:36:23','2021-02-18 15:00:01',1,1176,0),(3126,'Ticket',1180,'2021-02-18 14:35:02',0,0,'OW CAIDO\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Buenos días&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Solicitamos la colaboración de uds, el sistema el dia de hoy esta mas deficiente de lo acostumbrado, se está cayendo muy seguido y  esto nos esta perjudicando nuestra operatividad, agradezco si nos brindan soporte&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Feliz dia &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=250&amp;tickets_id=1175\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=250&amp;tickets_id=1175\" alt=\"61c31e0c-d9d62df8-5f51294a134715.13406633\" width=\"\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:30:58','2021-02-18 14:35:02',1,1176,0),(3127,'Ticket',1180,'2021-02-18 20:45:01',0,0,'DIFICULTADES DE WORLD OFFICE\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buenas tardes&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;En Bucaramanga no tenemos sistema no hemos podido avanzar  mucho con lo que está pendiente me informa la chica de Medellín que presenta la misma dificultad ya el tema no es de conectividad&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=959&amp;tickets_id=1178\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=959&amp;tickets_id=1178\" alt=\"5b56d996-d9d62df8-602ed1d44e21d6.79816274\" width=\"1366\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Cordial saludo,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=846&amp;tickets_id=1178\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=846&amp;tickets_id=1178\" alt=\"5b56d996-d9d62df8-6008732ac16fe0.79401173\" width=\"588\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2022-08-26 14:12:26','2021-02-18 20:45:01',1,1176,0),(3128,'Ticket',1183,'2021-02-19 15:01:42',0,0,'&lt;p&gt;Se restablece el servicio de acceso remoto. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-19 15:01:42',1,0,0),(3129,'Ticket',1174,'2021-02-19 15:08:47',0,0,'&lt;p&gt;Se realiza verificación del servicio, se deja en estado \"En linea\". Se informa al usuario para que realice pruebas.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 15:08:47',4,0,0),(3130,'Ticket',1186,'2021-02-19 16:22:42',0,0,'&lt;p&gt;Se programo visita en sitio con el proveedor Gilberto Salazar (300 8519904) para el día de hoy 19-02-2021, para realizar revisión de equipos, cableado y cobertura. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-19 16:22:42',1,0,0),(3131,'Ticket',1158,'2021-02-19 16:36:20',0,0,'&lt;p&gt;Edgar Ariza envía cotización de elementos de infraestructura para Zipaquira. En espera de aprobación para compra.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 16:36:20',4,0,0),(3132,'Ticket',1182,'2021-02-19 16:39:37',0,0,'&lt;p&gt;Se revisa servidor y se evidencia problema de conexión con la VPN el cual se soluciona y se deja en funcionamiento.&lt;/p&gt;&lt;p&gt;Actualmente el ingreso al sistema está reestablecido y los usuarios operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 16:39:37',4,0,0),(3133,'Ticket',1180,'2021-02-19 16:42:06',0,0,'&lt;p&gt;Se realiza revisión y se encuentra lentitud en sistema, se procede a ejecutar scripts y a sincronizar tablas a nivel general.&lt;/p&gt;&lt;p&gt;Adicional, se ejecuta mantenimiento preventivo sobre la aplicación.&lt;/p&gt;&lt;p&gt;Usuarios se encuentran actualmente operativos.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 16:42:06',4,0,0),(3134,'Ticket',1104,'2021-02-19 16:43:37',0,0,'&lt;p&gt;Se cierra caso dado que estamos en proceso de cambio de proveedor. Una vez se defina se procederá con cambios de impresoras.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 16:43:37',4,0,0),(3135,'Ticket',1181,'2021-02-19 17:02:08',0,0,'&lt;p&gt;Se crea el caso No 929877 el cual será gestionado por World Office y Jeimmy. En caso de apoyo adicional, se brindará por parte de TI.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 17:02:08',4,0,0),(3136,'Ticket',1067,'2021-02-19 20:03:50',0,0,'&lt;p&gt;Estamos a la espera de que mercadeo nos envie las firmas generadas&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-02-19 20:03:50',4,0,0),(3137,'Ticket',1163,'2021-02-19 20:08:19',0,0,'&lt;p&gt;Se hace comunicación con el usuario y se le indica como subir la información, pendiente por confirmar con el usuario&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-02-19 20:08:19',4,0,0),(3138,'Ticket',1181,'2021-02-19 23:01:29',0,0,'&lt;p&gt;Usuaria informa que el personal técnico de World Office solucionó la novedad presentada. Adicional, informa que WO comunicará cuando quede la norma aplicada.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-19 23:01:29',4,0,0),(3139,'Ticket',1190,'2021-02-20 13:43:01',0,0,'&lt;p&gt;Se presento una falla con la autenticación de los usuarios en al red, la cual ya fue solucionada. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-20 13:43:01',1,0,0),(3140,'Ticket',1184,'2021-02-20 13:44:52',0,0,'&lt;p&gt;El servicio de Internet se encuentra operativo nuevamente. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-20 13:44:52',1,0,0),(3141,'Ticket',1179,'2021-02-20 13:49:17',0,0,'&lt;p&gt;Se envía nota crédito a contabilidad. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-20 13:49:17',4,0,0),(3142,'Ticket',1191,'2021-02-20 14:38:39',0,0,'&lt;p&gt;Se intenta contactar al usuario por teams y por teléfono pero no se logra comunicación&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-02-20 14:38:39',1,0,0),(3143,'Ticket',1192,'2021-02-20 15:58:46',0,0,'&lt;p&gt;Se hace conexión con servidor y en el equipo del usuario y se realiza la correcta conexión y actualización, pendiente por un error que esta generando &lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-02-20 15:58:46',4,0,0),(3144,'Ticket',1192,'2021-02-22 13:23:23',0,0,'&lt;p&gt;Se evidencia falta de actualización del sistema a penas ingresa se le solicita al usuario decirle no a las actualizaciones ya que este se genera por medio del servidor. se revisa la aplicacion y funciona correctamente &lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-02-22 13:23:23',4,0,0),(3145,'Ticket',940,'2021-02-22 13:26:37',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede a enviar cotizaciones de las cabinas por correo electronico pero no se recibe respuesta.&lt;br /&gt;&lt;br /&gt;Se valida y se procede a realizar el cierre del ticket.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-22 13:26:37',4,0,0),(3146,'Ticket',1155,'2021-02-22 13:36:19',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se solicita toner con provedor llega el día 22/02/2021 para realizar el envio a zipaquira&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-22 13:36:19',4,0,0),(3147,'Ticket',1129,'2021-02-22 13:58:37',0,0,'&lt;p&gt;Buen Día .&lt;/p&gt;&lt;p&gt;se encuentra a espera de aprobación de esta solicitud.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-22 13:58:37',4,0,0),(3148,'Ticket',1185,'2021-02-22 14:25:44',0,0,'&lt;p&gt;Buen D&iacute;a.&lt;br /&gt;Se realiza conexi&oacute;n a la sede y se valida que la fibra fue restablecida. se adjunta pantallazos de servicio DHCP&nbsp; y test de velocidad&lt;/p&gt;&lt;p&gt;&lt;img id=&quot;5b56d996-d9d62df8-6033bec3743d18.99852315&quot; src=&quot;data:image/png;base64,[encoded data, 115380 characters]&quot; width=&quot;419.136476426799&quot; height=&quot;184&quot; /&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=978&amp;tickets_id=1185&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-6033bee378d565.78633813&quot; width=&quot;576.5294117647059&quot; src=&quot;/glpi/front/document.send.php?docid=978&amp;tickets_id=1185&quot; /&gt;&lt;/a&gt;&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-22 14:25:44',1,0,0),(3149,'Ticket',1185,'2021-02-22 14:26:25',0,0,'Solución aprobada',0,1,'2023-04-27 22:19:30','2021-02-22 14:26:25',1,0,0),(3150,'Ticket',1195,'2021-02-22 20:14:17',0,0,'&lt;p&gt;Se asignan permisos iniciales. Usuaria está realizando pruebas para verificación.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-22 20:14:17',4,0,0),(3151,'Ticket',1084,'2021-02-23 15:33:34',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se valida con el colaborador y se confirma que ya tiene configurado el correo y la firma .&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se valida y se procede a realizar el cierre del ticket&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-23 15:33:34',4,0,0),(3152,'Ticket',1177,'2021-02-23 15:35:23',0,0,'&lt;p&gt;buen día.&lt;/p&gt;&lt;p&gt;Se procede a realizar el cierre del ticket. ya que el servicio se encuentra restablecido&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-23 15:35:23',4,0,0),(3153,'Ticket',1166,'2021-02-15 19:50:01',0,0,'correo\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Hola buenos días&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Por medio de la presente solicito de manera muy cordial, redireccionar el correo electrónico de diego Grimaldos al de camilo Vargas debido a que diego se va de la compañía y yo voy a remplazar algunas de sus funciones en la compañía, por otro lado también trasladar una carpeta de información que está en el portátil de el al mío&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Muchas gracias por su pronta respuesta&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;cordialmentem&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=945&amp;tickets_id=1164\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=945&amp;tickets_id=1164\" alt=\"5b56d996-d9d62df8-602ad06e22e642.73550052\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-28 17:34:13','2021-02-15 19:50:01',1,1164,0),(3154,'Ticket',1166,'2021-02-23 18:45:18',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Esta pendiente el equipo de llevarlo a la sede de bucaramanga para que efrain les colabore con este backup&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-23 18:45:18',4,0,0),(3155,'Ticket',1162,'2021-02-23 18:48:30',0,0,'&lt;p&gt;Se intento comunicar con el usuario para realizar el debido proceso de cambio de equipo computo, al no recibir respuesta el caso quedara en espera.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-23 18:48:30',4,0,0),(3156,'Ticket',1191,'2021-02-23 21:33:32',0,0,'&lt;p&gt;Se realiza cableado para el puesto de trabajo y queda 100% operativo, de igual forma se tomaron medias para optimizar el rendimiento del proceso de factura. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-23 21:33:32',1,0,0),(3157,'Ticket',1129,'2021-02-23 21:34:28',0,0,'&lt;p&gt;Se procede con el cierre del caso dado que no se obtuvo aprobación por parte del jefe de unidad.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-23 21:34:28',1,0,0),(3158,'Ticket',1199,'2021-02-23 21:38:34',0,0,'&lt;p&gt;Se ha restablecido el acceso al sistema y queda nuevamente operativo.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-23 21:38:34',1,0,0),(3159,'Ticket',1202,'2021-02-23 21:39:45',0,0,'&lt;p&gt;Sistema de información nuevamente operativo.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-23 21:39:45',1,0,0),(3160,'Ticket',1200,'2021-02-23 21:51:21',0,0,'&lt;p&gt;se evidencia que los usuarios realizan descarga de archivos en Excel y los trabajan en el servidor, se restringe la descarga de archivos en Excel para mejorar el rendimiento y se evidencia un rendimiento optimo.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-23 21:51:21',1,0,0),(3161,'Ticket',1201,'2021-02-23 21:53:41',0,0,'&lt;p&gt;Se realiza la verificación de proceso en el servidor y se evidencia que los usuarios estaban realizando descarga de informes en horas pico, lo que estaba afectando el rendimiento de WO.&lt;/p&gt;&lt;p&gt;De restringe este tipo de tareas en el servidor para mejora el funcionamiento de WO.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-23 21:53:41',1,0,0),(3162,'Ticket',1016,'2021-02-24 14:06:34',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;segun conversación telefonica la bodega se encuentra a 1Km de distancia de la ultima milla de fibra estamos a la espera de validación de costos, se solicita cotización con claro para realizar comparación de costos.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-24 14:06:34',4,0,0),(3163,'Ticket',1148,'2021-02-24 18:22:19',0,0,'&lt;p&gt;Se asignan los permisos requeridos. Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-24 18:22:19',4,0,0),(3164,'Ticket',1206,'2021-02-24 19:45:57',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se verifica la causa del error y se procede a solucionar el inconveniente oportuno, el equipo queda ok.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-24 19:45:57',4,0,0),(3165,'Ticket',1204,'2021-02-25 01:11:47',0,0,'&lt;p&gt;Cordial Saludo, con la nueva actualizaci&oacute;n se evidencia que el sistema corrige esa falla.&nbsp;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=1000&amp;tickets_id=1204&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-6036f94d7c1ee2.50281772&quot; width=&quot;590&quot; src=&quot;/glpi/front/document.send.php?docid=1000&amp;tickets_id=1204&quot; /&gt;&lt;/a&gt;&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-25 01:11:47',4,0,0),(3166,'Ticket',1118,'2021-02-25 14:39:31',0,0,'&lt;p&gt;Se ha realizado la validación de permisos en el perfil del usuario y tiene los permiso solicitados. &lt;/p&gt;&lt;p&gt;Se valida con el usuario y todo esta OK, por lo tanto procedemos con el cierre del caso. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-25 14:39:31',1,0,0),(3167,'Ticket',39,'2021-02-25 14:26:43',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:24:20 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT056.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2167.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT056.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:24:22 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN8PR16CA0036.namprd16.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:24:34 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;12&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:24:34 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2167.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=VTKfSqdc7ia1gPSxm0mc3AEv2u3C5Ka3D7BgxGB9LERyQ671y2j07a7+qaTPXDlKOXvoWHXjmNHAjnWBo6Kr11uyQiQmBlnUuHgSWjlC9MBgOdWLMaAP6FZ2fUhzY1spNUzyToMcHxLCpY738ZkLr898rHhN5YukA8T8/GmuiqQFzyk4Fw0RfF+3Wv0nqOtEoZfD3rY3oFNRs1m3mx+ylbdyRs3LkmeBWzIxkJgfTD4qo5NMEM6oT7ksg1l6ZTJG+xJOcsJTswH4iZRCrCwpOPL1cZO4OT5DBIL/uTW352oi6iLWtA9fRN7UppvjY0qAQaVihWyYeB2aF6EqfIRPMw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=BDnayFJOUcZJQUohnoTK9+boNV+cNa8HZLtIEQEUcf8=;  b=ZIIduZlwL4+iv+B8BrlD6A3Xh2R5lTKPtjfQpb1IvbL6hA3cVWGRq9Pt6NZkvrRkqrkJhYaqV7xNkLiIRnsXYp3cWKwER7U6FyF5ow5xgXxYPjVWBUpaXtxCE/G/uDCWz8Qs+CSSN+kMho1ntM3jly2rfr0CoikxrSGL+oLJiKtps/iOZgxvg4ZsVP0UjsypbU44UUeK3RsWKHN3kqoXM/eCDwjHAQl/zjbU2s1QSs3cil9zvHBDrFDewIrFuPGcBNiJU05x1icKLRntgVGTU3DMHXq4qMTokEQWdpQQjfahZIxcMgyY43RO8xaCunVrBhYuXLW1uERzWMqPXl/bZA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=BDnayFJOUcZJQUohnoTK9+boNV+cNa8HZLtIEQEUcf8=;  b=LnVn8kHh4ePLqjxTpG61GwOUN5n6YQs8ZGRyQiPJqGWUCWipX0li6gNd2p1xC8HGliN+WyQnaCksNHaDvqrauRqFscVK91ZwqV52sjTxYI8V+8rqP013GQzqjB1NkjkdEZE+7kOeBkBGDe5eVl3zmt0xnqKCbueeGPgVxBBZuWQ= Authentication-Results: sharepointonline.com; dkim=none (message not signed)  header.d=none;sharepointonline.com; dmarc=none action=none  header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BYAPR17MB2167.namprd17.prod.outlook.com (2603:10b6:a02:b8::24) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19; Thu, 25 Feb  2021 14:24:34 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::f53a:133:ae96:ae40]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::f53a:133:ae96:ae40%7]) with mapi id 15.20.3890.019; Thu, 25 Feb 2021  14:24:34 +0000 Date: Thu, 25 Feb 2021 09:24:20 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Borrado_de_seguimiento_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614262991.1576417660@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_wgKhUQTLGAf9hkympXablYzazqBFNUD3IPQZoc0YMM\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN8PR16CA0036.namprd16.prod.outlook.com  (2603:10b6:408:4c::49) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN8PR16CA0036.namprd16.prod.outlook.com (2603:10b6:408:4c::49) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-borrado-de-seguimiento-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 14:51:01','2021-02-25 14:51:01',1,0,0),(3168,'Ticket',39,'2021-02-25 14:28:51',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:26:32 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT048.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3393.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT048.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:26:34 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN0PR04CA0109.namprd04.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:26:45 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;11&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:26:45 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3393.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=nwifuPYZzAmbUg/T4Mqgv6+vYENKBHhdGCWx4/tuZp34QsHNYFQRs7oEruxfIICrM9IfvNFh1++CU0sLV7e/ALjJDXZEJ8HzmcpSOy6xvoZRW6+7GG2/WhVlbgd+M5qn6lsn6G+lEzOjQmOhMhZdlowrFX0o9RgoihPR+1cAMJf3Kl0YHUnt94VHBAeCA3B7vmYAKA1FYHN1/noF4U4HR0GnLzGdHnI6+EDw7442AhMTAAFF0DmLYenllPi8Ax2qYoUcx/N7izSO9QcALrP5vdqkugsCYYoOKdIYC8ut6ylGTkkeRQwyYUx4dMaYf3y5uDXKeieo0kvhebu9FVENhw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=09GRykEhKgwZunpl7/CSbn/7x1lwYNv67osS3VwO2lc=;  b=NZE9gtNv9jmAmxKuANUdJJQQ1qnatPRQmlqJvvlcQsUCm3wg2XDdvAIlaVb2jBvg0NLNslGVeq90I22AeW8Rnz/YYLW9OIa4MwXqOT9rHnNzKEj/ynb/KzC4LJwwGj/R5aKIN2KWx/70xU08rwB+9osAp+1FlDmfSVektcZN1H/KRSyGVL98jzQc51EYrIt0jzjtBEsKfiJp1XA1wJcRBHun5nZDfEqDbc0qdK7xk7Os9XszdjfJWHVgNJliO1Vtyiou98z3FjoLVJVmKcSqiZkrIgZQp1BdzywJKTCGIMbVXGrnEkuh4Y/odIxZV/7ipN/1O7PKlYR7/o4rQ0KWhw== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=09GRykEhKgwZunpl7/CSbn/7x1lwYNv67osS3VwO2lc=;  b=cWXLRvrz19dKgokRyXTv1ngTwNVvZN8c8R2pMjept5ee2rvHmCCvItkdVgo8TnOPSsK24KzuHy6d+tLAXDcCXHVTLyO1JJZWT86WgknxNi4BsnlEn5qTakjG7w/806oZluIqVWa/xJHju3GVoQ8e8crIzuE3KvTl/6e+U+cN2+Q= Authentication-Results: sharepointonline.com; dkim=none (message not signed)  header.d=none;sharepointonline.com; dmarc=none action=none  header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB3393.namprd17.prod.outlook.com (2603:10b6:a03:1ba::17) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3846.27; Thu, 25 Feb  2021 14:26:45 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::f53a:133:ae96:ae40]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::f53a:133:ae96:ae40%7]) with mapi id 15.20.3890.019; Thu, 25 Feb 2021  14:26:45 +0000 Date: Thu, 25 Feb 2021 09:26:32 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Borrado_de_seguimiento_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614263135.19893383@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_CRcxcfNBy7OJrwOCwedCvSAAXzLXX6MkG5tS2F77Q\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN0PR04CA0109.namprd04.prod.outlook.com  (2603:10b6:408:ec::24) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN0PR04CA0109.namprd04.prod.outlook.com (2603:10b6:408:ec::24) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-borrado-de-seguimiento-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 14:56:01','2021-02-25 14:56:01',1,0,0),(3169,'Ticket',39,'2021-02-25 14:30:50',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:28:19 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT035.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4001.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT035.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:28:21 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR2001CA0027.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:28:33 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;12&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:28:33 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4001.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=a744shsq569evFZAZleu4OLGoDwlW1IUPYUj5xZpRRFsEiRLImuYFcHO+J8tAT/gaL5Lg5OU31X59QOHeUNAcMHIxmAMczLoudQpWsjPq9yYKIRkjvcD06AljvROP++OfFuNLKA0Ow0a41uNLJOt3oJHxCvUHBnIXLFN1s/4DMRInQJarqStykrRcJkG2g4cxgP1O/zk8KWczt4GeEhMpvLnQHEO9upf4IgAhtJh+hibVXR3lzRKcAOB3zDV9KQg+KXdIv7u4or/Z6A2DIiQHlFnuEpCj9dVxXC6TMIgmG1UClMzOMpIHP5J1/BgkHPlxWTOhgHtQW3SqFoPKFiheg== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=PHh5kzLfdjQmpOIhWQeSy1oBLQ17T+kXvPcRQxGNStU=;  b=E+UWZiy+FoH+vFZQj6SrsisCM3Rawmv2ay0sf7osVlEV37j6Y00o8ifJ9A8FbRKdGk98OETTSqmcKO/yDAcjr5fA0T3Msw+i14gUsBFLJoahwSUK8bF0UrpuguL9A6uE+InKSNL9JtVYU4te2LHjyhw/QgBdrDKEEro0VsurT7HMMrUUIqzKIYa+wR9v0iu1OrJmAmVMxAW0t5xmVnSx5d8c4PWKV9FOyZNQ1mMpRNwZvlLiYAPubqwlOOwQeUR8w7QlfuFlW3IiC66gIe/GLOFLv/umL3K3iRlHEWwBBSV4Nuff2cr+OGhjRyfVPV5JKuzEk1UlKnHQsYrRK5TODg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=PHh5kzLfdjQmpOIhWQeSy1oBLQ17T+kXvPcRQxGNStU=;  b=Pu/rglLMwqJfiLaK1G02OnbhtMYKylf1I/GGWeY4gozIzxWedzpzNzSnq3xj5NItHz4HlxsfiYupLw1ByFx1cm7GQa9TH/zM5EIQyZt6MMRMlbVrSvHni66rzfd8gVgNwF6qTMPp4EbHRM9iNo7vvCdEgQp+wSkt1WNcGqU3uhk= Authentication-Results: sharepointonline.com; dkim=none (message not signed)  header.d=none;sharepointonline.com; dmarc=none action=none  header.from=arintia.com; Received: from BYAPR17MB2950.namprd17.prod.outlook.com (2603:10b6:a03:e9::26)  by BY5PR17MB4001.namprd17.prod.outlook.com (2603:10b6:a03:23d::19) with  Microsoft SMTP Server (version=TLS1_2,  cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19; Thu, 25 Feb  2021 14:28:33 +0000 Received: from BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::f53a:133:ae96:ae40]) by BYAPR17MB2950.namprd17.prod.outlook.com  ([fe80::f53a:133:ae96:ae40%7]) with mapi id 15.20.3890.019; Thu, 25 Feb 2021  14:28:33 +0000 Date: Thu, 25 Feb 2021 09:28:19 -0500 To: no-reply@sharepointonline.com From: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Reply-To: Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; Subject: =?utf-8?Q?[GLPI_#0000039]_Borrado_de_seguimiento_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614263268.1684099502@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_1tlFpWDCLGK9uLSYmiZ6sJbq5O0BhjMcU43sRLiM\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN6PR2001CA0027.namprd20.prod.outlook.com  (2603:10b6:405:16::13) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN6PR2001CA0027.namprd20.prod.outlook.com (2603:10b6:405:16::13) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-borrado-de-seguimiento-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 14:56:01','2021-02-25 14:56:01',1,0,0),(3170,'Ticket',39,'2021-02-25 14:31:27',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:29:17 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT010.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4001.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT010.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:29:19 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0009.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:29:31 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;12&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:29:31 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4001.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=BcCs2KP/VdgpJyJfGd5wJytLeb5m9WcVqWh8s2DESITix6gzQ/MKfSwWjoEM19pGje5Nv8SkB1/yIvYerKXt/RkKC9v/MZ3IwBKNAZsCmAjVa1iv5kQ/fpaWhxiGYFGVNwWe7rY0vxn25uPGKmSxkhVLXU+UqKGS1agyUQFqqQ3wazNCgAmfS5DXketkzeaC+WKP+9CJECgpy7o/Jx3tE9xnYA/ApdDIPHlB+OuHTHv6zjOnULIJfyaY81Iu3Zp+qyGoS54zoBZPeuLWZtwjLa+JoA5Wd0Cqy5FUssjUAgLnlofhc2IWklN0e6cee8nN/Yx5GqtxiwVSd32AKkTq+g== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=uAFNg4SbyXZaf3ZE18Nd80XzDmAMRjxinCXMxuvuj/Q=;  b=TC9hG7LBqwKF+WAg6ZLrRev0VlvlRjciyncbrDWxDxNt1Ox4wtBe9+LJZ63NaJ0qbNivXU+0xlboTi5Mrdlg34+qYnn4rt5MYpB5uqSfZSkwRaJUBlMsMDsi5dlyXhp/H7QzXxo6spmDCZ66a6+O3ON8lfMnM2fa8Xe5/0kmCxxrq/O6jWggC2wbIEzrW53BLk+c47n9xajcV4FXUHjU58Akp7jV1Fa6k/VtqyfD0Lr4LbqN5kv8wmZj93wKKGwg1yNqfqwPHVg1MQj4lcbfhUhDaSbnrJ7VGOc4EwMMtqEA96KXSLlxeACQo+EElanFjiJsXG/AkxmYlno5R5iiYg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=uAFNg4SbyXZaf3ZE18Nd80XzDmAMRjxinCXMxuvuj/Q=; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Borrado_de_seguimiento_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614263319.756187722@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_TU921SperGdD1dWdAYHVMvYn8BSHczlIM03PLe8eWA\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN9PR03CA0009.namprd03.prod.outlook.com  (2603:10b6:408:fa::14) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN9PR03CA0009.namprd03.prod.outlook.com (2603:10b6:408:fa::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-borrado-de-seguimiento-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 14:56:01','2021-02-25 14:56:01',1,0,0),(3171,'Ticket',39,'2021-02-25 14:32:39',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:30:03 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT017.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB4001.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT017.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:30:05 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0544.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:30:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;13&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:30:18 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB4001.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=W35DWOcNaWvtkkHB9BsF9/QjnK9Oh2ibr1KnAuuvUBIDl/g8BBTDVbeKS93nJAfkUtKgY8c7TXaR7OQbEZ3OXPVbidoEPC0SudpvXfnKwyJHE6rltF8kE8Kjt2ykM8gfEoBgAYVZBjHSasO4p4tbtHQj+i72bTJHFkOpf/EHRmNe5JDn7uER0un9u+jwreeOTs2vIXRBVze3qfPFGKU2r3emFZWxpX+jc35gTyxOOhIV3FxowQR5Ie/Apo/+mOgHwMZRlmP3LweeQW2kpfjgY1uElT8pyzDMRklSWxU1CVaktN9q64rBKSY94mjQu/xhnicVFDRhBoljbYz9IN7E9g== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=v9jihWRqO2sYmUCCqwPcFlOhyqoVikMhygh3oWEn+yc=;  b=RTCpH8weepZDuxKBTpKZiBeuAtQ0e4XRh7u6jyPFg0K1iPjNtyYul4RGcUxCwkHUguxKdobf5rT46aqcU8Gm7jt5ePv2z3G4JykM17v7sFxroveY5+8cbV8r0eb1nxhzYRSqHnpzb8fq8K0RqE/UTfOdEAiCcTXk3FiknPbB7NGT5YzyccsrUCfzgKTtgmaQaCV97YM0pyxyBDIrqdDY4HXai3X/otwDDH7cmfZDgev3awjGKbJuFM2OVphm3txJdZnZkJjR0/+Rc5uF4j8RasNrej1AfdHtM3I89+XJ9DhxIF3ujD5BuC4W+DGCn91te/JIwgesdhdpTaiKgYtZWA== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=v9jihWRqO2sYmUCCqwPcFlOhyqoVikMhygh3oWEn+yc=; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Borrado_de_seguimiento_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614263380.293478925@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_OpxVw26caXW0p4xCJhtPBs8lyRq6AS70Dm1JErYyNc4\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN9PR03CA0544.namprd03.prod.outlook.com  (2603:10b6:408:138::9) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN9PR03CA0544.namprd03.prod.outlook.com (2603:10b6:408:138::9) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.20 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-borrado-de-seguimiento-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 14:56:01','2021-02-25 14:56:01',1,0,0),(3173,'Ticket',39,'2021-02-25 14:53:58',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:51:55 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [CY1NAM02FT032.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SJ0PR17MB4463.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;CY1NAM02FT032.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:51:57 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN9PR03CA0001.namprd03.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:52:08 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;11&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:52:10 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;SJ0PR17MB4463.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=YNIOmEzoi7liUlfeYjxZ2MVpryfi2VvIu6WujYhJs5aXt9UWDkzcuhHLRV41anx0oy7eOljtqGoe83HZeXGWTpZZrSW4iJuJr9p88Pg3S3/QmJwtJ2fDFO3uL54olgIPEpSohyOP7M9wB9E1vdoLbEGioCJmCKv/hpZZHrn0jwwiw8SL3amjnbhEDMWkYjm5YL3q32wsyy0JPucTi6oOzTDdbL3OQXkqsE0lsDLDXuGpV/RHAzV8xrjX1T3wM+uLfkDkvcHrH8pe3SdTI8CUYCxUBUqXlG+/H2MLg7LEBTLpDPKn7ADYI0O7Sd3UFKogL9J7YXssIFcl5Lw55htA3g== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=ZTObyRkMF+/gGLc4zxJT4Ft20jsDw2ZoPJoKGhIMjhc=;  b=EDesAiwHXh8CCfNNT/lW4is6Xlo2XakvkmGpiiGUNDAwBlw1FbOwbSDBQGT104MpvqTTNif3nVSyHodZtYoYOQUeS3eSjJLbe9SuKCjG9OYhCPJClZRy2EL29jmlT7d5S8I0nBVBBz0N7Fk5DiaxnEEF69alXXGBclJDMPXAtcunOMt3bE7Svm/MtfRYRSaoZ70nutFb49P+GsjoDsWdNDg/tcbPOd45kA4dly47C/ihqM/qsCrg1pABuOYnVrmvcamLpmmxQseB4CE2jMepd2xk0Yu2ZNytLhpIlZfP4JASEEJ/nn6NLpBWWwatWme/lvRHlBGxsTrnQd2zd/Ljjg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=ZTObyRkMF+/gGLc4zxJT4Ft20jsDw2ZoPJoKGhIMjhc=; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614264693.11549352@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_iAAv8gfeYFtDHHQ1Y46VStLvRklBxcgTXBkbLx4bxQ\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN9PR03CA0001.namprd03.prod.outlook.com  (2603:10b6:408:fa::6) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN9PR03CA0001.namprd03.prod.outlook.com (2603:10b6:408:fa::6) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-nuevo-seguimiento-para-esta-incidencia-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 15:26:01','2021-02-25 15:26:01',1,0,0),(3174,'Ticket',896,'2021-02-25 15:27:05',0,0,'&lt;p&gt;Caso cerrado&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-25 15:27:05',1,0,0),(3175,'Ticket',39,'2021-02-25 15:01:00',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:58:24 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Nuevo seguimiento para esta incidencia Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [BL2NAM02FT012.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BY5PR17MB3683.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BL2NAM02FT012.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:58:26 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN8PR16CA0016.namprd16.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;2&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:58:37 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;11&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:58:37 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BY5PR17MB3683.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=GN4n4npBYweVU05kE7GlM/Ivud2x73/UnqygaYvj1EukIZHUeRcydwyE+f7bvyxBmTugVDo9XVAucQ35tQ7OW+gXz8JBmBAmbv2ct79G3qDoteTvraoreUqeuX75uh82/5G961PqyBq2rerzphny2ikXdSs3hjdd5i+KudNdXHgQINS/ByHqUQfZMkcz1GKfk1cOVKxrpX/jNWZ5gQHzJqnSB27HXMZkjk0A9dziLdNhxeH5K5oZhLmF6QAwjIbcY51fpIv+x73fsANfhlFD3WH+nL8kzGZSGiYHyUHGk9h1FuPW2hVizdMyuvlov40v6kJ9Wc6STzoG/JovmzQWFw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=nNARcqxUhYLxf0uF/glZEI29iPp8Pg2ma8iXiMmCmDo=;  b=GSpmB/bRt8m31Fvsq8cWdxx0cgPd9mGeDtkTkJDCtgHuRlEf4TV9stOAiPFtrNkS9KJPRGM5z85Q7bbia52az2pwcLge5DQy6MfQCPD+aOmp7wa3sdMXlE4RIqA/XkEnqFLe8HM9jbjR8imqFYFfWKquhZT+2UaZtBu+17gpI2NvLkJowqRXVFdDcvufpqjEKN1/PMnwiq2R682XCbSEyJ0X3baQMV9lRoqhPPQ3YEWJLp4rX8PqCFsJRVvguELhm61TdZss23JNtE6282Vuag25c+4y2PBIhKJsM6RkcoAU1Hl5vqQj02PZj2fz/MEG4wbBl5IBQwE3/pnfJ3ptWg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=nNARcqxUhYLxf0uF/glZEI29iPp8Pg2ma8iXiMmCmDo=; 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Subject: =?utf-8?Q?[GLPI_#0000039]_Nuevo_seguimiento_para_esta_incidencia_Edgar_Ariza_Rodriguez_us=C3=B3_correctamente_el_v=C3=ADnculo_a_\"Arintia_Group_SAS\"?= Message-ID: &amp;lt;GLPI-39.1614265047.1096651315@srv-glpi-bg&amp;gt; X-Mailer: PHPMailer 6.1.6 (https://github.com/PHPMailer/PHPMailer) Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF, DR, NDR, RN, NRN In-Reply-To: &amp;lt;GLPI-Ticket-39&amp;gt; Content-Type: multipart/alternative;  boundary=\"b1_NWothIe3qauCyJj6XqF0zxebaEJEqkWZFqV0hdRFs\" Content-Transfer-Encoding: 8bit X-Originating-IP: [201.184.111.138] X-ClientProxiedBy: BN8PR16CA0016.namprd16.prod.outlook.com  (2603:10b6:408:4c::29) To BYAPR17MB2950.namprd17.prod.outlook.com  (2603:10b6:a03:e9::26) Return-Path: soporteti@arintia.com MIME-Version: 1.0 X-MS-Exchange-MessageSentRepresentingType: 1 Received: from srv-glpi-bg (201.184.111.138) by BN8PR16CA0016.namprd16.prod.outlook.com (2603:10b6:408:4c::29) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3890.19 via Frontend Transport; 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 Archivo adjunto inválido: msg_1_undeliverable-glpi-0000039-nuevo-seguimiento-para-esta-incidencia-edgar-ariza-rodriguez-uso-correctamente-el-vinculo-a-arintia-group-sas.EML (message/delivery-status)',0,2,'2021-02-25 15:31:01','2021-02-25 15:31:01',1,0,0),(3176,'Ticket',39,'2021-02-25 15:01:05',0,0,'&lt;meta content=\"text/html; charset=iso-8859-1\" /&gt; &lt;meta content=\"width=device-width, initial-scale=1\" /&gt;  &lt;table style=\"background-color: white;         max-width: 548px;         color: black;         border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse; width: 548px; border-spacing: 0px;\" cellpadding=\"0\"&gt;       &lt;tbody&gt;         &lt;tr&gt;           &lt;td style=\"text-align: left;        padding-bottom: 20px;\"&gt;             &lt;img height=\"28\" width=\"126\" style=\"max-width: 100%;\" src=\"https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470\" alt=\"image\" /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 16px;         padding-bottom: 10px;         -ms-text-size-adjust: 100%;        text-align: left;\"&gt;Your message to &lt;span style=\"color: #0072c6;\"&gt;no-reply@sharepointonline.com&lt;/span&gt; couldn\'t be delivered.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         font-size: 24px;         padding-top: 0px;         padding-bottom: 20px;         text-align: center;         -ms-text-size-adjust: 100%;\"&gt;             &lt;span style=\"color: #0072c6;\"&gt;soporteti&lt;/span&gt; is not authorized to relay messages through the Office 365 email servers for &lt;span style=\"color: #0072c6;\"&gt;sharepointonline.com&lt;/span&gt;.&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"padding-bottom: 15px;         padding-left: 0px;         padding-right: 0px;         border-spacing: 0px 0px;\"&gt;             &lt;table style=\"max-width: 548px;         font-weight: 600;        border-spacing: 0px 0px;         padding-top: 0px;         padding-bottom: 0px;        border-collapse: collapse;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: left;        width: 181px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;soporteti&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 15px;        font-weight: 600;        text-align: center;        width: 186px;        -ms-text-size-adjust: 100%;        vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Office 365&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;         -ms-text-size-adjust: 100%;         font-size: 15px;         font-weight: 600;        text-align: right;         width: 181px;         vertical-align: bottom;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;no-reply&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: left;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color:#000000\"&gt;Sender&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: center;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 186px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        text-align: right;        padding-top: 0px;        padding-bottom: 0px;        vertical-align: middle;        width: 181px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;                         &lt;b&gt;Action Required&lt;/b&gt;                       &lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td colspan=\"3\" style=\"padding-top:0;        padding-bottom:0;        padding-left:0;        padding-right:0\"&gt;                     &lt;table cellpadding=\"0\" style=\"border-spacing: 0px 0px;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 0px;        padding-right: 0px;        border-collapse: collapse; border-spacing: 0px;\"&gt;                       &lt;tbody&gt;                         &lt;tr&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #cccccc;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 4px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 4px; height: 10px; background-color: #ffffff;\"&gt;&lt;/td&gt;                           &lt;td style=\"width: 180px;        line-height: 10px;        height: 10px;        font-size: 6px;        padding-top: 0;        padding-bottom: 0;        padding-left: 0;        padding-right: 0; width: 180px; height: 10px; background-color: #c00000;\"&gt;&lt;/td&gt;                         &lt;/tr&gt;                       &lt;/tbody&gt;                     &lt;/table&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: left;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: center;        width: 186px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                   &lt;/td&gt;&lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        text-align: right;        width: 181px;        line-height: 20px;        font-weight: 400;        padding-top: 0px;        padding-left: 0px;        padding-right: 0px;        padding-bottom: 0px;\"&gt;                     &lt;span style=\"color: #ffffff;\"&gt;                       &lt;span style=\"color: #c00000;\"&gt;Sender not authorized for relay&lt;/span&gt;                     &lt;/span&gt;                   &lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"width: 100%;        padding-top: 0px;        padding-right: 10px;        padding-left: 10px;\"&gt;             &lt;br /&gt;             &lt;table style=\"width: 100%;        padding-right: 0px;        padding-left: 0px;        padding-top: 0px;        padding-bottom: 0px;        background-color: #f2f5fa;        margin-left: 0px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;        background-color: #f2f5fa;        padding-top: 0px;        padding-bottom: 0px;        padding-left: 10px;        padding-right: 10px;\"&gt;How to Fix It&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;The Office 365 settings for sharepointonline.com aren\'t set up correctly to receive and relay messages from you or your organization.&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 16px;        font-weight: 400;        padding-top: 0px;        padding-bottom: 6px;        padding-left: 10px;        padding-right: 10px;        background-color: #f2f5fa;\"&gt;To fix this issue, forward this non-delivery report (NDR) to your email admin.&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;        padding-top: 10px;        padding-bottom: 0px;        padding-bottom: 4px;\"&gt;             &lt;br /&gt;             &lt;em&gt;Was this helpful? &lt;a href=\"https://go.microsoft.com/fwlink/p/?LinkID=717198\"&gt;Send feedback to Microsoft&lt;/a&gt;.&lt;/em&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"-ms-text-size-adjust: 100%;        font-size: 0px;        line-height: 0px;        padding-top: 0px;        padding-bottom: 0px;\"&gt;             &lt;hr /&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 21px;        font-weight: 500;\"&gt;             &lt;br /&gt;More Info for Email Admins&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;\"&gt;             &lt;em&gt;Status code: 550 5.7.64&lt;/em&gt;             &lt;br /&gt;             &lt;br /&gt;This error was generated by Office 365 because sharepointonline.com isn\'t set up correctly to route messages from the sending IP address, sending domain, or sender\'s email address. If you\'re an admin for sharepointonline.com, try one of the following to fix this issue:&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Create a connector for the sending domain - &lt;/b&gt;To allow messages from the sender\'s domain to route messages through your organization\'s Office 365 email servers, create a connector for this mail flow scenario (in the Office 365 &lt;a href=\"https://outlook.office365.com/ecp/\"&gt;Exchange admin center&lt;/a&gt;&lt;b&gt; &amp;gt; mail flow &amp;gt; connectors&lt;/b&gt; section) and add the sending domain to it. The sending domain must also be set up as an Accepted Domain in your Office 365 configuration, and the sender\'s certificate subject name must match the sending domain name.&lt;br /&gt;&lt;br /&gt;&lt;b&gt;Add the sending IP address or domain to a connector - &lt;/b&gt;Create a connector for this mail flow scenario and add the sending server\'s IP address to its list of allowed sender IP addresses. The sending server will usually be one of your on-premises servers in a hybrid environment, an email server belonging to a business partner, or a smart host email service that you\'re routing messages through.&lt;br /&gt;&lt;br /&gt;For more information about configuring connectors in Office 365, see this article: &lt;a href=\"https://technet.microsoft.com/library/ms.exch.eac.connectorselection(v=exchg.150).aspx\"&gt;Configure mail flow using connectors in Office 365&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;Original Message Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Created Date:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;2/25/2021 2:58:52 PM&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Sender Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;soporteti@arintia.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Recipient Address:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;no-reply@sharepointonline.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Subject:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;[GLPI #0000039] Borrado de seguimiento Edgar Ariza Rodriguez usó correctamente el vínculo a \"Arintia Group SAS\"&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;\"&gt;             &lt;br /&gt;Error Details&lt;/td&gt;         &lt;/tr&gt;         &lt;tr&gt;           &lt;td style=\"font-size: 14px;        line-height: 20px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;             &lt;table style=\"width: 100%;        border-collapse: collapse;        margin-left: 10px;\"&gt;               &lt;tbody&gt;                 &lt;tr&gt;                   &lt;td valign=\"top\" style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Reported error:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;                     &lt;em&gt;550 5.7.64 TenantAttribution; Relay Access Denied [SN1NAM02FT050.eop-nam02.prod.protection.outlook.com]&lt;/em&gt;                   &lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;DSN generated by:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;BYAPR17MB2853.namprd17.prod.outlook.com&lt;/td&gt;                 &lt;/tr&gt;                 &lt;tr&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        font-size: 14px;        -ms-text-size-adjust: 100%;        white-space: nowrap;        font-weight: 500;        width: 140px;\"&gt;Remote server:&lt;/td&gt;                   &lt;td style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 14px;        font-weight: 400;\"&gt;SN1NAM02FT050.mail.protection.outlook.com&lt;/td&gt;                 &lt;/tr&gt;               &lt;/tbody&gt;             &lt;/table&gt;           &lt;/td&gt;         &lt;/tr&gt;       &lt;/tbody&gt;     &lt;/table&gt;     &lt;br /&gt;     &lt;table style=\"width: 880px; border-spacing: 0px;\"&gt;       &lt;tr&gt;         &lt;td colspan=\"6\" style=\"padding-top: 4px;        border-bottom: 1px solid #999999;        padding-bottom: 4px;        line-height: 120%;        font-size: 17px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;\"&gt;Message Hops&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;HOP&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;        width: 80px;\"&gt;TIME (UTC)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;FROM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;TO&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;WITH&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        background-color: #f2f5fa;        border-bottom: 1px solid #999999;        white-space: nowrap;        padding: 8px;\"&gt;RELAY TIME&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;1&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:58:55 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;srv-glpi-bg&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BN6PR2001CA0025.namprd20.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;3&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;2&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:59:07 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;mapi&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;12&nbsp;sec&lt;/td&gt;       &lt;/tr&gt;       &lt;tr&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: center;\"&gt;3&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;        width: 80px;\"&gt;2/25/2021&lt;br /&gt;2:59:07 PM&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2950.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;BYAPR17MB2853.namprd17.prod.outlook.com&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)&lt;/td&gt;         &lt;td style=\"font-size: 12px;        font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-weight: 500;        border-bottom: 1px solid #999999;        padding: 8px;        text-align: left;\"&gt;*&lt;/td&gt;       &lt;/tr&gt;     &lt;/table&gt;     &lt;p style=\"font-family: \'Segoe UI\', Frutiger, Arial, sans-serif;        -ms-text-size-adjust: 100%;        font-size: 17px;        font-weight: 500;        padding-top: 4px;        padding-bottom: 0;        margin-top: 19px;        margin-bottom: 5px;\"&gt;Original Message Headers&lt;/p&gt;     &lt;pre style=\"color: gray;        white-space: pre;        padding-top: 0;        margin-top: 5px;\"&gt;ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;  b=cidz63ZS+oaLnPZ8mu5H38AJ2QI/Vngc6hjrxVMb0eIcJJKZOGXgvyFok2RRqFVKqXn1D9wj4eSGX6XT1Lus/C7uxJH9av9KpkttbU0ii613bQHu+znh/rirMKJbwq/TwuF50uFHx+QX5DrW9hbnw36LRq6C7/3kCf8XahQAmvG4UVrAqvA/QR3lGIkK6164G8FydH9eAJ6OlEnY0FMetgah3XqOnbbsWDttukWDX632CEUGJNf/MH2KVmjmBZQGtzDPX01+awqprgxhUKDdn/z2JDNerFt66IwDZclBL+LInEAZY66LQjnPXfkdb1LI54vn/hVaT0mF5XOXCU6OAQ== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;  s=arcselector9901;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=VWYGCFcVS8holb5FFWgmkxojcQkH9+f1tu+rFEL1Hjg=;  b=evm0ocZ9/tN859nTiyeZvIz8UcI5qgESafXNTGFWwlEK/sX0wJxpQeumTs9F1FIxAXH+QGOQwbUS3W0Gb9NbK+UEfWgfpI1j7bK1DWaEPDuD6cM/Hp5/2ftK/xywPwzSwfDRGJ9luYlIIRFZEB1NUvujB6QbdIsRgg2vbmEM8ENkjlPvJkTgH4YjczCgWR5g8tlEuQdeEYZvZ5SrVlt5qGBbBHQOhSF4eRxp0Qkb4S7nmYyccISqh7Uj0Cv6E6bZhkOaiJ7vXzFnnL/lwq/LYM8f+ZtnH8Mqj1JagCMZSkXibGSnKKAxWF4dup+iIxwO9NLDj3LrBpA4jveha+kQYg== ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=pass  smtp.mailfrom=arintia.com; dmarc=pass action=none header.from=arintia.com;  dkim=pass header.d=arintia.com; arc=none DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;  d=arintiagroup.onmicrosoft.com; s=selector1-arintiagroup-onmicrosoft-com;  h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;  bh=VWYGCFcVS8holb5FFWgmkxojcQkH9+f1tu+rFEL1Hjg=; 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X-MS-Exchange-AntiSpam-MessageData: 	=?us-ascii?Q?+wBl0ftapKftXY7NU6hG3Sj2l3clwx+5aN6e+YhOFHmFVxa6E+Yjj1fSe3Wb?=  =?us-ascii?Q?UcKIjM+65O8ifMe3WqXVGPyv+9r1/E/22BJ1AMlRrVtZtSd2QlBe4n+Znnqj?=  =?us-ascii?Q?tVPtnZ+iwq32a/HexCQ0HFXAfKSLZqr6RE61bal0PRgcFHJASZ/3z2t5rSnq?=  =?us-ascii?Q?ULsZHnmnh+Hh4fvueOOTDVMNegvWM60SukV7uwln3iRjPtUJM49Y/8TwCebo?=  =?us-ascii?Q?l1/hqNXQupZhJYgLlvwq1jo4/K2LXjW8UQBhlb+hjkBMRhMYJNm382Mz4M8s?=  =?us-ascii?Q?s0gd+b+LEK+5PforZqEcEtHeonTv27e17GzdJkQWBh7zLdTqnM7MsyvWP7np?=  =?us-ascii?Q?5rEoQaad6BvSdPnKTBAal7TzAStKaYRKeCFl2r3yicoUCEk6W1JSolvvvvZV?=  =?us-ascii?Q?40fHVZCJ/bijv+WtKioYJV+auTFbwXfiszB7Z7tNKjW2TDsIIG95wAcSBTVK?=  =?us-ascii?Q?WNoBTEeOHl7C9QlmU8oWiizPTbIAOhx1NaumCn1AzW9NN9VFgtDhjiZdnylE?=  =?us-ascii?Q?ie3pV9Fqtb2U3pJ7k9C6R7Dir+CdEZC1DfnQY3mP+LroMLVSTenr2ZFGTQdT?=  =?us-ascii?Q?yIAsBJLMCu3MfO9dTgjncbC0jgSZRnRJzY7GCjJ+3I5MqsESUAae9BiIjV82?=  =?us-ascii?Q?FejdI+84P00nVoRh2OoMb5LhbRxY/ol+Fu5IweLUKvZdgTGApfLKe5WhIF+y?=  =?us-ascii?Q?fBw5G1S4fCdi2ifkz0t5XCdgy17+fjmS78J2yB8JZutIg2wtZsDAA7SoCVkf?=  =?us-ascii?Q?L01RXISzq/MKzMyr8DTYgCzgn5Cf8z4t+3iLZBQxF5qXfSEkKI2kguxjfBu4?=  =?us-ascii?Q?wnby189NDBzRRnfxhTI18A1oRJ4S52/mBGTWPk44BG3LzT3XkOYZUGzYW4m4?=  =?us-ascii?Q?zD5u4VytIoU0EE3hDCtBxU1a5++jsMh8qYkJ/509xMnp8yxiEApg+tnMK8GJ?=  =?us-ascii?Q?MMVs1/tgwCqd55BlYtPTOdiNjzGwacVY+VLzcy2EDI1bqW4Dl4+OTlKRMqq0?=  =?us-ascii?Q?DGcE7GHGyNdrb2lMtJDgsLK1G7ybuR/lwF1aiur1SUK3Tw5DZ84M5QT07uZH?=  =?us-ascii?Q?KY2GsoNhjibB3yZpJGCBXS1ZVgMjO8+BWoftZIQnEhe8dkNZC2kYXa0OAWKx?=  =?us-ascii?Q?BXSgfUZm127LZ3AN79SdGIWbE9LaNpQgd9h1TQjnrZeC9XmYhi38Qji3rNUq?=  =?us-ascii?Q?aS65Fuq5v3Ke9QpMo/rSkhUMXi9mcIFc5V2u7N6k8lQVOC6NevGrRnMpxH/c?=  =?us-ascii?Q?JyyvL0c5AnizenX/boLfFPGFKXcMLHd/vFyYF/XoDCkfOgBwSpTiBgXdPiGq?=  =?us-ascii?Q?RvCNAwfR44iqoVaWF8dbd2gL?= X-OriginatorOrg: arintia.com X-MS-Exchange-CrossTenant-Network-Message-Id: 1e92cc0f-01f6-4635-7acb-08d8d9a18c0e X-MS-Exchange-CrossTenant-AuthSource: BYAPR17MB2950.namprd17.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Internal X-MS-Exchange-CrossTenant-OriginalArrivalTime: 25 Feb 2021 15:25:19.1964  (UTC) X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted X-MS-Exchange-CrossTenant-Id: 0472a893-76a3-4add-94fa-0e458fbded03 X-MS-Exchange-CrossTenant-MailboxType: HOSTED X-MS-Exchange-CrossTenant-UserPrincipalName: PWIowSSksHFHEPc13APvGXDdksU3Djcia8p/IlJHK42GKkYIpxbCi50a2WihTENgO6MGWB8KM/T+3HWaAmln3g== X-MS-Exchange-Transport-CrossTenantHeadersStamped: BY5PR17MB3683  &lt;/span&gt;  Archivo adjunto inválido: msg_1_undeliverable-glpi-0000824-borrado-de-seguimiento-tania-ha-enviado-un-mensaje.EML (message/delivery-status)',0,2,'2021-02-25 15:46:01','2021-02-25 15:46:01',1,0,0),(3183,'Ticket',824,'2021-02-25 15:55:50',0,0,'&lt;p&gt;Caso cerrado&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-25 15:55:50',1,0,0),(3186,'Ticket',1195,'2021-02-25 19:17:57',0,0,'&lt;p&gt;Se asignan permisos para la descarga de informes de ventas e inventarios. Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 19:17:57',4,0,0),(3187,'Ticket',1161,'2021-02-25 19:51:43',0,0,'&lt;p&gt;Se crea usuario en plataforma Wonline para realizar validación de las facturas. Se indica a la usuaria Katerin Pardo el método para descargar el archivo XLM.&lt;/p&gt;&lt;p&gt;Usuaria se encuentra operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 19:51:43',4,0,0),(3188,'Ticket',1188,'2021-02-25 19:59:41',0,0,'&lt;p&gt;Se valida con la usuaria la solicitud y se encuentra que el proceso es descargar el archivo, pasarlo al escritorio e imprimirlo. Hacerlo directamente puede causar lentitud.&lt;/p&gt;&lt;p&gt;No se puede configurar directamente la impresora.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 19:59:41',4,0,0),(3189,'Ticket',1158,'2021-02-25 20:04:04',0,0,'&lt;p&gt;Angelica Ardila aprueba cotización. Se informa al proveedor quienes argumentan que aún no les han pagado facturas pendientes, por lo cual se iniciarán las adecuaciones una vez se les cancele lo pendiente. En espera por parte del área de contabilidad.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 20:04:04',4,0,0),(3190,'Ticket',1223,'2021-02-25 22:17:37',0,0,'&lt;p&gt;Se envia solicitud de creación de usuario en WOnline a la usuaria Angie Rojas, se queda a la espera de confirmación de creación para explicar el proceso a seguir.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 22:17:37',4,0,0),(3191,'Ticket',1205,'2021-02-25 22:20:27',0,0,'&lt;p&gt;Se verifica cuenta facturacionelectronica@arintia.com y se encuentra que los direccionamientos no están configurados para la cuenta de correo de la usuaria. Por lo cual, se debe verificar los correos que están llegando e informar a los proveedores.&lt;/p&gt;&lt;p&gt;En espera de confirmación por parte de la usuaria.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 22:20:27',4,0,0),(3192,'Ticket',1174,'2021-02-25 22:39:46',0,0,'&lt;p&gt;Se realiza configuración de la plantilla de nota crédito, se procede a realizar la prueba la cual es satisfactoria.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-25 22:39:46',4,0,0),(3193,'Ticket',1172,'2021-02-26 14:05:02',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se realizan llamadas pero no es posible contactactarse con el colaborador&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-02-26 14:05:02',4,0,0),(3196,'Ticket',1174,'2021-02-26 14:31:31',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Gracias Muchachos  &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Por favor para escalonar otra GESTION &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Es configurar una plantilla para los siguientes Documentos en el SOFTWARE DE ARI TRANSPORTES &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;-Devolucion de Mercancia clientes&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;-Nota cr&eacute;dito Clientes &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;-Nota Debito Clientes &lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=1006&amp;tickets_id=1174&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-6039071b2430e3.61073717&quot; width=&quot;589&quot; src=&quot;/glpi/front/document.send.php?docid=1006&amp;tickets_id=1174&quot; /&gt;&lt;/a&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; jueves, 25 de febrero de 2021 5:40 p. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Jorge Alberto M&eacute;ndez Hernandez &amp;lt;jorge.mendez@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0001174] Nuevo seguimiento para esta incidencia envio electronico ari transporte&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot; style=&quot;margin-bottom:12.0pt&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 10:36:03','2021-02-26 14:35:01',1,0,0),(3199,'Ticket',1207,'2021-02-26 18:16:40',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se configura con éxito la firma solicitada.&lt;/p&gt;&lt;p&gt;Muchas gracias por comunicarse con el área de tecnología.  &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-26 18:16:40',1,0,0),(3200,'Ticket',1147,'2021-02-26 19:23:36',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se informa que el proceso solicitado ya esta en su 90% de finalización, cuyo caso hay firmas que deben ser modificadas, enviare el archivo Excel con dichas modificaciones al finalizar la tarea al 100%&lt;/p&gt;&lt;p&gt;Gracias.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-02-26 19:23:36',4,0,0),(3201,'Ticket',1237,'2021-02-26 22:49:04',0,0,'&lt;p&gt;Se proceden a enviar los accesos al correo del usuario.&lt;/p&gt;&lt;p&gt;Usuario operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-02-26 22:49:04',1,0,0),(3202,'Ticket',1238,'2021-02-27 15:43:31',0,0,'&lt;p&gt;Se acuerdo con su solicitud se procede a configurar los permisos requeridos. &lt;span style=\"font-size: 10.0pt; font-family: \'Verdana\',sans-serif; color: black;\"&gt;Sin más por el momento quedamos en espera de cualquier duda o comentario. &lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin: 0cm; background: white; box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"box-sizing: border-box; word-break: break-word; overflow-wrap: break-word;\"&gt;&lt;span style=\"font-size: 10.0pt; font-family: \'Helvetica\',sans-serif; color: black; background: #FAFAFA;\"&gt; &lt;/span&gt;&lt;/span&gt;&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-02-27 15:43:31',1,0,0),(3203,'Ticket',1236,'2021-03-01 13:47:34',0,0,'&lt;p&gt;Se revisa correo de la usuaria y se identifica que ya se encuentra agregada a los grupos. En el momento en que se envíe un correo, se procederá a realizar verificación. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-01 13:47:34',4,0,0),(3204,'Ticket',1243,'2021-03-01 16:04:44',0,0,'&lt;p&gt;Buen Día .&lt;br /&gt;Se procede a contactar el colaborador para validar la cuenta solicitada&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-01 16:04:44',1,0,0),(3205,'Ticket',1243,'2021-03-01 16:07:48',0,0,'&lt;p&gt;Se contacta al colaborador quien informa que devolvera la llamada cuando se desocupera para validar la creación del usuario&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-01 16:07:48',1,0,0),(3206,'Ticket',1243,'2021-03-01 16:50:58',0,0,'&lt;p&gt;Buen Día.&lt;br /&gt;Se debe utilizar el usuario de Sandra. ya que World office no permite crear mas usuarios en el momento, se informa al colaborador y se procede a realizar el cierre del ticket&lt;/p&gt;&lt;div&gt;&lt;div&gt; &lt;/div&gt;&lt;/div&gt;',0,1,'2023-04-27 22:19:30','2021-03-01 16:50:58',1,0,0),(3207,'Ticket',1247,'2021-03-01 20:08:28',0,0,'&lt;p&gt;Buenas Tardes. Yennifer el mensaje que le sale le indica que la tabla tiene mas de un campo duplicado, por esa razón no puede realizar el cargue de información.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-01 20:08:28',1,0,0),(3208,'Ticket',1252,'2021-03-02 15:32:21',0,0,'&lt;p&gt;Se esta presentando inconvenientes con el envió de facturas electrónicas con algunos prefijos. el caso fue escalado a World Office para la revisión. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-02 15:32:21',1,0,0),(3209,'Ticket',1252,'2021-03-02 15:10:02',0,0,'AYUDA URGENTE SOPORTE FACTURACION\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buenos días!&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Solicito su colaboración URGENTE, ya que estoy facturando y el sistema ME PRESENTA LA SIGUIENTE FALLA&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1033&amp;tickets_id=1250\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1033&amp;tickets_id=1250\" alt=\"5b56d996-d9d62df8-603e554f6b73d8.78325929\" width=\"1366\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1034&amp;tickets_id=1250\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1034&amp;tickets_id=1250\" alt=\"5b56d996-d9d62df8-603e554f6bc067.29360072\" width=\"427\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:56:33','2021-03-02 15:10:02',1,1250,0),(3210,'Ticket',1248,'2021-03-02 15:25:01',0,0,'RE: Validación Usuario parametrización Bucaramanga\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buen día Edward&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Ya se encuentra predeterminada la bodega de construcción principal Bucaramanga para el usuario de viviana castellanos&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1035&amp;tickets_id=1251\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1035&amp;tickets_id=1251\" alt=\"5b56d996-d9d62df8-603e58d2b2d676.59961976\" width=\"706\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1036&amp;tickets_id=1251\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1036&amp;tickets_id=1251\" alt=\"5b56d996-d9d62df8-603e58d2b32006.44621257\" width=\"589\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; Edward Alexander Montenegro Fandiño &lt;edward.montenegro@arintia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; martes, 2 de marzo de 2021 8:56 a. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Cristhian Camilo Osorio Castañeda &lt;cristhian.osorio@arintia.com&gt;; Edgar Ariza Rodríguez &lt;edgar.ariza@arintia.com&gt;; Mesa de Ayuda TI &lt;soporteti@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Luis Alberto Lemus Villamizar &lt;luis.lemus@arintia.com&gt;; Angélica Ardila Plata &lt;angelica.ardila@arintia.com&gt;; Efrain Montealegre Raga &lt;efrain.montealegre@arintia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; Validación Usuario parametrización Bucaramanga&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Hola Buen dia Cristhian / Edgar&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Podrias ayudarme par que el usuario de Viviana Castellanos solo pueda realizar facturacion en la bodega de construccion principal bucaramanga, esto para efectos de alineaciones de inventarios.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Con esto realizaremos las validaciones de facturadores por bodega.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Si tienen alguna duda con gusto.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Saludos&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Edward Montenegro&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:54:23','2021-03-02 15:25:01',1,1251,0),(3211,'Ticket',1251,'2021-03-02 15:40:06',0,0,'&lt;p style=\"font-weight: 400;\"&gt;Buen día Edward&lt;/p&gt;&lt;p style=\"font-weight: 400;\"&gt; &lt;/p&gt;&lt;p style=\"font-weight: 400;\"&gt;Ya se encuentra predeterminada la bodega de construcción principal Bucaramanga para el usuario de Viviana castellanos&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-02 15:40:06',1,0,0),(3212,'Ticket',1174,'2021-03-02 15:58:45',0,0,'&lt;p&gt;Estimado usuario. Enviar un correo nuevo para la solicitud de las plantillas.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-02 15:58:45',4,0,0),(3213,'Ticket',1248,'2021-03-02 16:21:52',0,0,'&lt;p&gt;Se realiza parametrización requerida. Se informa al usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-02 16:21:52',4,0,0),(3214,'Ticket',1247,'2021-03-02 16:55:51',0,0,'&lt;p&gt;Se programa  Reunión con consultor de WO para el día 03 de marzo, 8:30 am, para verificar estructura de la plantilla&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-02 16:55:51',1,0,0),(3215,'Ticket',1249,'2021-03-02 17:00:20',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede a relizar el acompañamiento de la instalación de los clientes de Helisa en dos de los equipos solicitados.&lt;/p&gt;&lt;p&gt;Se valida y estos funcionana sin ningun inconveniente.&lt;/p&gt;&lt;p&gt;&lt;br /&gt;Se procede a realizar el cierre del ticket&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-02 17:00:20',4,0,0),(3216,'Ticket',1254,'2021-03-02 19:50:01',0,0,'INGRESO WO\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;Buenas tardes&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Me ayudan por favor con el ingreso a WO, me aparece este aviso:&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1040&amp;tickets_id=1255\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://helpdesk.arintia.com.co/glpi/front/document.send.php?docid=1040&amp;tickets_id=1255\" alt=\"5b56d996-d9d62df8-603e96ef3fe874.69819667\" width=\"1018\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Saludos Cordiales, &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Dennis Alejandra Arboleda R.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\" style=\"mso-fareast-language: ES-CO;\"&gt;Coordinador de Credito y Cartera&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 11:47:44','2021-03-02 19:50:01',1,1255,0),(3217,'Ticket',1254,'2021-03-02 21:59:59',0,0,'&lt;div&gt;&lt;p&gt;Validando con el soporte de World Office indican que se están realizando los desarrollos para él envió nomina electrónica, estos ajustes están afectando el envío de la facturación electrónica En general, y no solo en el proveedor WO, también la página de la DIAN está presentando lentitud.&lt;/p&gt;&lt;p&gt;Hay que tener en cuenta que estos inconvenientes se van a seguir presentando durante el mes de mar&lt;/p&gt;&lt;/div&gt;',0,1,'2023-04-24 11:22:24','2021-03-02 21:59:59',4,0,0),(3218,'Ticket',1240,'2021-03-02 22:34:24',0,0,'&lt;p&gt;Se realiza cambio de contraseña del usuario. Se está a la espera de contactarlo para realizar la configuración indicada.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-02 22:34:24',4,0,0),(3219,'Ticket',1252,'2021-03-02 22:41:52',0,0,'&lt;div&gt;&lt;p&gt;Buenas Tardes. Validando con el soporte de World Office indican que se están realizando los desarrollos para él envió nomina electrónica, estos ajustes están afectando el envío de la facturación electrónica En general, y no solo en el proveedor WO, también la página de la DIAN está presentando lentitud.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Hay que tener en cuenta que estos inconvenientes se van a seguir presentando durante el mes de marzo.&lt;/p&gt;&lt;/div&gt;',0,1,'2023-04-24 11:22:24','2021-03-02 22:41:52',4,0,0),(3220,'Ticket',1205,'2021-03-02 22:48:27',0,0,'&lt;p&gt;Se programa reunión con consultor de WO para revisión del tema.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-02 22:48:27',4,0,0),(3221,'Ticket',1186,'2021-03-03 13:26:12',0,0,'&lt;p&gt;Se realiza el cambio de puntos de red y cambio de AP para la nueva red inalámbrica, la cual tiene por nombre de red:&lt;/p&gt;&lt;p&gt;SSID: Mineroil&lt;/p&gt;&lt;p&gt;Clave: Mineroil2020&lt;/p&gt;&lt;p&gt;Procederemos con el cierre del caso. háganos saber si requiere ayuda. &lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-03 13:26:12',1,0,0),(3222,'Ticket',1247,'2021-03-03 13:50:08',0,0,'&lt;p&gt;Estimado Usuario, &lt;br /&gt;&lt;br /&gt;Gracias por comunicarte con el Área de tecnología de Arintia Group.&lt;/p&gt;&lt;p&gt;De acuerdo con la revisión realizada por el consultor, la platilla que se estaba utilizando perdió la configuración de campos viculados.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-03 13:50:08',1,0,0),(3223,'Ticket',1256,'2021-03-03 13:52:48',0,0,'&lt;p&gt;Estimado Jorge, &lt;br /&gt;&lt;br /&gt;Gracias por comunicarte con el área de tecnología de Arintia Group.&lt;/p&gt;&lt;p&gt;Soporte de World Office indican que se están realizando los desarrollos para él envió nomina electrónica, estos ajustes están afectando el envío de la facturación electrónica En general, y no solo en el proveedor WO, también la página de la DIAN está presentando lentitud.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Hay que tener en cuenta que estos inconvenientes se vana a seguir presentando durante el mes de marzo.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-03 13:52:48',1,0,0),(3224,'Ticket',1240,'2021-03-03 16:51:57',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Se realiza la configuración de la aplicación Teams en el equipo sin problema alguno.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.  &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-03-03 16:51:57',4,0,0),(3225,'Ticket',1263,'2021-03-03 21:51:37',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se valida que el AP se encuentra desconectado el día 4 de marzo gilberto se dirige a la sede para validar estado del mism0&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-03 21:51:37',4,0,0),(3227,'Ticket',1258,'2021-03-03 18:10:01',0,0,'AYUDA NO TENGO WO HACE MAS DE 1 HORA\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Buenas tardes&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Llevo 2 horas aproximadamente sin WO inicialmente presento intermitencias y desde hace mas de una hora se bloqueo totalmente.&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 11:43:37','2021-03-03 18:10:01',1,1261,0),(3228,'Ticket',1258,'2021-03-03 18:05:02',0,0,'CAIDO WO\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Buenas tardes&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Requiero de la colaboración de uds ya que el sistema wo no me funciona, esto me esta retrasando mi labor&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://192.168.1.230/glpi/front/document.send.php?docid=1043&amp;tickets_id=1260\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://192.168.1.230/glpi/front/document.send.php?docid=1043&amp;tickets_id=1260\" alt=\"5b56d996-d9d62df8-603fcfd3b18e38.99401256\" width=\"560\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt;Gracias &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt;&lt;a href=\"http://192.168.1.230/glpi/front/document.send.php?docid=549&amp;tickets_id=1260\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://192.168.1.230/glpi/front/document.send.php?docid=549&amp;tickets_id=1260\" alt=\"5b56d996-d9d62df8-5f97466f8db904.56039594\" width=\"615\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:30:58','2021-03-03 18:05:02',1,1261,0),(3229,'Ticket',1258,'2021-03-03 21:54:21',0,0,'&lt;p&gt;Se realiza revisión del sistema de información World Office y se encuentra que hay personas generando informes, lo cual causa la lentitud. Una vez finalizan, el sistema funciona de manera correcta. Se debe tener en cuenta que están los 33 usuarios trabajando en simultanea, lo cual hace que el servidor se congestione.&lt;/p&gt;&lt;p&gt;Usuarios operativos actualmente.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-03 21:54:21',4,0,0),(3230,'Ticket',1205,'2021-03-03 22:02:57',0,0,'&lt;p&gt;Se debe revisar puntualmente los correos de los proveedores sobre los cuales estan llegando las facturas. Una vez se verifiquen se debe informar a ellos que configuren su sistema a la cuenta &lt;a href=\"mailto:facturacionelectronica@arintia.com\"&gt;facturacionelectronica@arintia.com&lt;/a&gt; &lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-03 22:02:57',4,0,0),(3231,'Ticket',1253,'2021-03-03 22:09:09',0,0,'&lt;p&gt;Se envía correo solicitando espacio para realizar la capacitación. Se queda a la espera de respuesta. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-03 22:09:09',4,0,0),(3232,'Ticket',1257,'2021-03-03 22:27:06',0,0,'&lt;p&gt;Se configurará la política para acceder a redes sociales. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-03 22:27:06',4,0,0),(3234,'Ticket',1016,'2021-03-04 13:17:51',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;El día de hoy 4/marzo/2021 se encuentra el personal de claro en la bodega realizando la visita tecnica para el tendido de fibra&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-04 13:17:51',4,0,0),(3235,'Ticket',1259,'2021-03-04 13:30:25',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se debe realizar validación con el asesor Comercial&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-04 13:30:25',1,0,0),(3236,'Ticket',1162,'2021-03-04 13:54:12',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Reiteradamente se intento tener contacto con el usuario, el cual una vez mas no ha sido posible, siendo así se da por el cierre del caso por falta de incumplimiento.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-03-04 13:54:12',4,0,0),(3237,'Ticket',1147,'2021-03-04 16:08:51',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Se finaliza la respectiva configuración de la firma corporativa.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-03-04 16:08:51',4,0,0),(3238,'Ticket',1262,'2021-03-04 16:34:12',0,0,'&lt;p&gt;Buen día,&lt;/p&gt;&lt;p&gt;Se reparo el error que presentaba office 365, el cual se valida y queda ok.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-03-04 16:34:12',1,0,0),(3239,'Ticket',1166,'2021-03-04 16:37:10',0,0,'&lt;p&gt;Se realiza back up de información del equipo de Diego Grimaldos al equipos de Camilo Vargas.&lt;/p&gt;&lt;p&gt;Sobre el correo de Grimaldos, se procederá a realizar un back up y a crear un alias de correo.&lt;/p&gt;&lt;p&gt;Usuario operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-04 16:37:10',4,0,0),(3240,'Ticket',1257,'2021-03-04 17:11:55',0,0,'&lt;p&gt;Se realiza configuración de política VIP para el acceso a redes sociales y demás.&lt;/p&gt;&lt;p&gt;Se comunica via telefónica al usuario quien informa que probará cuando este en la oficina.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-04 17:11:55',4,0,0),(3241,'Ticket',1265,'2021-03-04 17:20:55',0,0,'&lt;p&gt;Se valida con la usuaria quien informa que ya se encuentra operativo el sistema World Office.&lt;/p&gt;&lt;p&gt;Funciona correctamente.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-04 17:20:55',4,0,0),(3242,'Ticket',1223,'2021-03-04 17:33:30',0,0,'&lt;p&gt;Se realizará prueba el día 4 de marzo en horas la tarde sobre el envío de facturas a Renting. Si al enviar no llegan a su destino, se debe agendar caso con World Office.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-04 17:33:30',4,0,0),(3243,'Ticket',1166,'2021-03-04 19:15:10',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Efrain Montealegre:&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Buenas tardes, le remití mi clave personal para poder incluir en el computador de la empresa el correo personal, agradecería me informara como avanza esta solicitud.&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Saludes&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Jairo 8a&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; jueves, 4 de marzo de 2021 11:38 a. m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Jairo Ochoa &amp;lt;jairo.ochoa@ecologycolombia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0001166] Nuevo seguimiento para esta incidencia RE: SOLICITUD TRASLADO CORREO DIEGO&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\" style=\"margin-bottom:12.0pt\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 09:38:30','2021-03-04 19:20:01',1,0,0),(3244,'Ticket',1257,'2021-03-04 20:30:45',0,0,'&lt;meta content=&quot;text/html; charset=utf-8&quot; /&gt; &lt;meta content=&quot;Microsoft Word 15 (filtered medium)&quot; /&gt;  &lt;div class=&quot;WordSection1&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Hola, ya funcionan las paginas en mi laptop.&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;Muchas gracias&lt;/span&gt;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;/glpi/front/document.send.php?docid=1042&amp;tickets_id=1257&quot; target=&quot;_blank&quot; &gt;&lt;img alt=&quot;5b56d996-d9d62df8-603f9fc5576075.77229860&quot; width=&quot;427&quot; src=&quot;/glpi/front/document.send.php?docid=1042&amp;tickets_id=1257&quot; /&gt;&lt;/a&gt;&lt;/p&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;span style=&quot;mso-fareast-language:EN-US&quot;&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=&quot;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm&quot;&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&lt;b&gt;&lt;span lang=&quot;ES&quot;&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=&quot;ES&quot;&gt; Helpdesk_Arintia &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; jueves, 4 de marzo de 2021 12:12 p.&nbsp;m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Eduardo Alvarez Paredes &amp;lt;eduardo.alvarez@ecologycolombia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0001257] Nuevo seguimiento para esta incidencia RV: Solicitud de acceso a Instagram , Facebook&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=&quot;MsoNormal&quot;&gt;&nbsp;&lt;/p&gt; &lt;p class=&quot;MsoNormal&quot; style=&quot;margin-bottom:12.0pt&quot;&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 09:49:09','2021-03-04 20:35:02',1,0,0),(3245,'Ticket',1257,'2021-03-04 21:27:06',0,0,'&lt;p&gt;Se cierra caso por confirmación del usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-04 21:27:06',4,0,0),(3246,'Ticket',1166,'2021-03-04 21:30:16',0,0,'&lt;p&gt;Se está contactando al usuario para realizar el proceso de configuración. En espera de confirmación.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-04 21:30:16',4,0,0),(3249,'Ticket',1267,'2021-03-05 19:14:06',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Según lo conversado esta mañana, el usuario requiere que la información del equipo \"700177\" pase a su equipo corporativo actual, siendo así se coordinara con Gilberto el cual nos apoyara con esta tarea.&lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-03-05 19:14:06',4,0,0),(3250,'Ticket',1269,'2021-03-05 20:12:30',0,0,'&lt;p&gt;Los problemas del sistema se deben a arto flujo de consultas sobre la base de datos. Se verifica y actualmente funciona correctamente.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 20:12:30',4,0,0),(3251,'Ticket',1270,'2021-03-05 20:21:43',0,0,'&lt;p&gt;La lentitud y bloqueos se deben a las diferentes consultas realizadas sobre la base de datos, por lo cual una vez se reestablecen los usuarios pueden trabajar.&lt;/p&gt;&lt;p&gt;Usuarios operativos actualmente. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 20:21:43',4,0,0),(3252,'Ticket',1271,'2021-03-05 22:09:24',0,0,'&lt;p&gt;Se escalará el caso el día lunes 8 de marzo con World Office, según la disponibilidad indicada por el usuario.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 22:09:24',4,0,0),(3253,'Ticket',1268,'2021-03-05 22:20:15',0,0,'&lt;p&gt;Se habla con la usuaria Blanca Cielo quien informa que el caso es de acceso al servidor que actualmente esta en pruebas, por lo cual, una vez finalicen, se procederá a dar acceso.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 22:20:15',4,0,0),(3254,'Ticket',1276,'2021-03-05 22:48:29',0,0,'&lt;p&gt;Se crea usuario a Paula Silva, se debe confirmar con que permisos debe quedar. Se realizará configuración el día lunes 8 marzo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 22:48:29',4,0,0),(3255,'Ticket',1273,'2021-03-05 20:00:01',0,0,'Solicitud\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Cordial saludo,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Por medio de la presente solicito su ayuda en la instalación del SCI ilimitada y el WO Word office en mi escritorio del portátil y adicional la VPN para que anteriores aplicativos funcionen.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Quedo atento, buen día.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 11:50:27','2021-03-05 20:00:01',1,1275,0),(3256,'Ticket',1273,'2021-03-05 22:56:35',0,0,'&lt;p&gt;Se crea usuario a Julian Cleves, se configurará en equipo del usuario el día 8 de marzo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 22:56:35',4,0,0),(3257,'Ticket',1166,'2021-03-05 23:04:11',0,0,'&lt;p&gt;Se realizó comunicación telefónica donde el usuario informa que confirma en que momento se puede realizar la actividad. Se intentará nuevamente el día 8 de marzo.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-05 23:04:11',4,0,0),(3258,'Ticket',1279,'2021-03-08 14:07:48',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procedera a realizar la correspondiente validación del equipo de computo&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-08 14:07:48',1,0,0),(3259,'Ticket',1266,'2021-03-08 14:12:32',0,0,'&lt;p&gt;Buen Día Yeimmi&lt;/p&gt;&lt;p&gt;se procedera a realizar la respectiva validación para la compra de la impresora&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-08 14:12:32',4,0,0),(3260,'Ticket',1268,'2021-03-08 16:11:29',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Muchas gracias&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; viernes, 5 de marzo de 2021 9:45 a.&nbsp;m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Gustavo Adolfo Vallejo Muñoz &amp;lt;gustavo.vallejo@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0001268] Apertura:&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\" style=\"margin-bottom:12.0pt\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 11:13:27','2021-03-08 16:15:01',1,0,0),(3261,'Ticket',1273,'2021-03-08 17:30:29',0,0,'&lt;meta content=\"text/html; charset=utf-8\" /&gt; &lt;meta content=\"Microsoft Word 15 (filtered medium)\" /&gt;  &lt;div class=\"WordSection1\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Cordial saludo,&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Jefe solicito de su autorización para que los compañeros de TI me puedan instalar el aplicativo de SCI y WORD OFFICE.&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;Buen día.&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language:EN-US\"&gt;&nbsp;&lt;/span&gt;&lt;/p&gt; &lt;div&gt; &lt;div style=\"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm\"&gt; &lt;p class=\"MsoNormal\"&gt;&lt;b&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/b&gt;&lt;span lang=\"ES\"&gt; Mesa de Ayuda TI &amp;lt;soporteti@arintia.com&amp;gt; &lt;br /&gt; &lt;b&gt;Enviado el:&lt;/b&gt; viernes, 5 de marzo de 2021 5:57 p.&nbsp;m.&lt;br /&gt; &lt;b&gt;Para:&lt;/b&gt; Julian Andrés Cleves Arrieta &amp;lt;julian.cleves@arintia.com&amp;gt;&lt;br /&gt; &lt;b&gt;Asunto:&lt;/b&gt; [GLPI #0001273] Nuevo seguimiento para esta incidencia PERMISOS WO JULIAN CLEVES&lt;/span&gt;&lt;/p&gt; &lt;/div&gt; &lt;/div&gt; &lt;p class=\"MsoNormal\"&gt;&nbsp;&lt;/p&gt; &lt;p class=\"MsoNormal\" style=\"margin-bottom:12.0pt\"&gt; &lt;/p&gt; &lt;/div&gt;',0,2,'2023-04-24 11:50:27','2021-03-08 17:35:02',1,0,0),(3262,'Ticket',1271,'2021-03-08 17:47:53',0,0,'&lt;p&gt;Se crea el caso No 950860 para revisión por parte del proveedor WO.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-08 17:47:53',4,0,0),(3263,'Ticket',1271,'2021-03-08 17:53:48',0,0,'&lt;p&gt;Se envia Link https://meet.google.com/hur-eimb-quc a usuario para revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-08 17:53:48',4,0,0),(3264,'Ticket',1277,'2021-03-08 18:16:21',0,0,'&lt;p&gt;Se envía correo a usuario informando sobre condiciones de uso del complemento.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-08 18:16:21',4,0,0),(3265,'Ticket',1281,'2021-03-08 18:16:27',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Se procede A realizar la re configuración de la impresora.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Se valida y se procede a realizar el cierre del ticket.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-08 18:16:27',1,0,0),(3266,'Ticket',1276,'2021-03-08 20:41:38',0,0,'&lt;p&gt;Se configura usuario de Paula Silva en equipo de la usuaria. Se realizan pruebas las cuales son satisfactorias.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-08 20:41:38',4,0,0),(3267,'Ticket',1279,'2021-03-08 20:45:28',0,0,'&lt;p&gt;Buenas tardes,&lt;/p&gt;&lt;p&gt;Se realiza la revisión del equipo, se da una solución al error, y el equipo queda ok.&lt;/p&gt;&lt;p&gt;Gracias por comunicarse con el área de tecnología. &lt;/p&gt;',0,1,'2023-03-13 20:48:57','2021-03-08 20:45:28',4,0,0),(3268,'Ticket',1277,'2021-03-08 22:03:18',0,0,'&lt;p&gt;Se habilita complemento en Excel para el usuario. Se realizará seguimiento y monitoreo. &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-08 22:03:18',4,0,0),(3269,'Ticket',1273,'2021-03-08 23:04:59',0,0,'&lt;p&gt;Se realiza configuración de aplicativos según indicaciones del usuario.&lt;/p&gt;&lt;p&gt;Usuario se encuentra operativo.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-08 23:04:59',4,0,0),(3270,'Ticket',1171,'2021-03-09 14:13:43',0,0,'&lt;p&gt;Se realiza nuevamente la instalación en el servidor, se estan realizando las pruebas&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-03-09 14:13:43',4,0,0),(3271,'Ticket',1274,'2021-03-09 14:16:12',0,0,'&lt;p&gt;Se evidencia que el equipo requiere realizar el cargue y descargue de bastante información pero la conexión de internet no es muy buena, se recomienda conectarse por cable en todas las ubicaciones mientras se termina el proceso.&lt;/p&gt;&lt;p&gt;se mantiene en seguimiento&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-03-09 14:16:12',4,0,0),(3272,'Ticket',1278,'2021-03-09 14:32:50',0,0,'&lt;p&gt;Se genera firma pendiente configurarla&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-03-09 14:32:50',4,0,0),(3273,'Ticket',1264,'2021-03-09 14:49:32',0,0,'&lt;p&gt;Buen Día.&lt;/p&gt;&lt;p&gt;Como se indica en correo electronico la empesa asigna palanes con voz y datos segun las funciones del colaborador mas no se asigna equipo celular.&lt;/p&gt;',0,1,'2023-04-27 22:19:30','2021-03-09 14:49:32',4,0,0),(3274,'Ticket',1223,'2021-03-09 20:59:09',0,0,'&lt;p&gt;Después de diversas pruebas, se llega a la conclusión que la factura debe enviarse de manera manual desde Wonline. Por lo cual, la usuaria está realizando el proceso manual.&lt;/p&gt;&lt;p&gt;Usuaria operativa.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-09 20:59:09',4,0,0),(3275,'Ticket',1290,'2021-03-09 20:45:02',0,0,'RE: CASO: EL PROGRAMA PROVISIONO TODA EL GASTO DE CAJA DE COMPENSACION A UNA CUENTA -23701001 AFIDRO\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt;Buena tarde,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt;Don Jorge, ya se están realizando los cambios de parametrización dentro del sistema, para corregir los errores presentados.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt;Cordialmente&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p&gt;&lt;a href=\"http://192.168.1.230/glpi/front/document.send.php?docid=1071&amp;tickets_id=1291\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://192.168.1.230/glpi/front/document.send.php?docid=1071&amp;tickets_id=1291\" alt=\"5b56d996-d9d62df8-6047de5110bbf0.88915015\" width=\"427\" /&gt;&lt;/a&gt;&lt;/p&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: EN-US;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;div style=\"border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0cm 0cm 0cm;\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span lang=\"ES\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span lang=\"ES\"&gt; Jorge Ivan Bermudez R &lt;jorge.bermudez@ecologycolombia.com&gt; &lt;br /&gt;&lt;strong&gt;Enviado el:&lt;/strong&gt; martes, 9 de marzo de 2021 3:29 p. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; Sandra Londoño &lt;sandra.londono@ecologycolombia.com&gt;; Yesenia Díaz Guzmán &lt;yesenia.diaz@arintia.com&gt;; Monica Yiceth Cardenas Bejarano &lt;monica.cardenas@ecologycolombia.com&gt;; Jeimmy Natali Beltrán Saldaña &lt;jeimmy.beltran@arintia.com&gt;; Monica Yiceth Cardenas Bejarano &lt;monica.cardenas@ecologycolombia.com&gt;; Ecology_Colombia &lt;soporteti@ecologycolombia.com&gt;&lt;br /&gt;&lt;strong&gt;CC:&lt;/strong&gt; Deyanira Matiz Romero &lt;deyanira.matiz@ecologycolombia.com&gt;; Andrea Restrepo Salazar &lt;gestion.humana@ecologycolombia.com&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; RE: CASO: EL PROGRAMA PROVISIONO TODA EL GASTO DE CAJA DE COMPENSACION A UNA CUENTA -23701001 AFIDRO&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt; color: black;\"&gt;Yesenia muy buenas tardes.  Agradezco si necesita algo adicional para revisar esta situación?&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt; color: black;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt; color: black;\"&gt;Mil gracias y feliz tarde&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt; color: black;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div id=\"Signature\"&gt;&lt;div&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"font-size: 12.0pt; color: black;\"&gt;&lt;a href=\"http://192.168.1.230/glpi/front/document.send.php?docid=1072&amp;tickets_id=1291\" target=\"_blank\" rel=\"noopener\"&gt;&lt;img src=\"http://192.168.1.230/glpi/front/document.send.php?docid=1072&amp;tickets_id=1291\" alt=\"5b56d996-d9d62df8-6047de51110512.67095662\" width=\"300\" /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=\"MsoNormal\" style=\"text-align: center; margin: auto;\"&gt;&lt;hr style=\"size: 2px; width: 98%; text-align: center;\" /&gt;&lt;/div&gt;&lt;div id=\"divRplyFwdMsg\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;strong&gt;&lt;span style=\"color: black;\"&gt;De:&lt;/span&gt;&lt;/strong&gt;&lt;span style=\"color: black;\"&gt; Sandra Londoño &lt;&lt;a href=\"mailto:sandra.londono@ecologycolombia.com\"&gt;sandra.londono@ecologycolombia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Enviado:&lt;/strong&gt; viernes, 5 de marzo de 2021 10:51 a. m.&lt;br /&gt;&lt;strong&gt;Para:&lt;/strong&gt; &lt;a href=\"mailto:yesenia.diaz@arintia.com\"&gt;yesenia.diaz@arintia.com&lt;/a&gt; &lt;&lt;a href=\"mailto:yesenia.diaz@arintia.com\"&gt;yesenia.diaz@arintia.com&lt;/a&gt;&gt;; Monica Yiceth Cardenas Bejarano &lt;&lt;a href=\"mailto:monica.cardenas@ecologycolombia.com\"&gt;monica.cardenas@ecologycolombia.com&lt;/a&gt;&gt;; Jeimmy Natali Beltrán Saldaña &lt;&lt;a href=\"mailto:jeimmy.beltran@arintia.com\"&gt;jeimmy.beltran@arintia.com&lt;/a&gt;&gt;; Monica Yiceth Cardenas Bejarano &lt;&lt;a href=\"mailto:monica.cardenas@ecologycolombia.com\"&gt;monica.cardenas@ecologycolombia.com&lt;/a&gt;&gt;; Ecology_Colombia &lt;&lt;a href=\"mailto:soporteti@ecologycolombia.com\"&gt;soporteti@ecologycolombia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Cc:&lt;/strong&gt; Deyanira Matiz Romero &lt;&lt;a href=\"mailto:deyanira.matiz@ecologycolombia.com\"&gt;deyanira.matiz@ecologycolombia.com&lt;/a&gt;&gt;; Andrea Restrepo Salazar &lt;&lt;a href=\"mailto:gestion.humana@ecologycolombia.com\"&gt;gestion.humana@ecologycolombia.com&lt;/a&gt;&gt;; Jorge Ivan Bermudez R &lt;&lt;a href=\"mailto:jorge.bermudez@ecologycolombia.com\"&gt;jorge.bermudez@ecologycolombia.com&lt;/a&gt;&gt;&lt;br /&gt;&lt;strong&gt;Asunto:&lt;/strong&gt; CASO: EL PROGRAMA PROVISIONO TODA EL GASTO DE CAJA DE COMPENSACION A UNA CUENTA -23701001 AFIDRO&lt;/span&gt;&lt;/p&gt;&lt;div&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;div&gt;&lt;div&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;Buenos días&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;Realizando la revisión de la seguridad social de Unidad institucional, analizo que el gasto por concepto de caja de compensación el programa lo imputo a una cuenta y tercero,  23-70-10-01 (AFRIDRO),  Este problema es a niel general.&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;Adjunto libro auxiliar como evidencia del caso&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt;Quedo atenta a su respuesta y apoyo.&lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;p class=\"xmsonormal\"&gt; &lt;/p&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;',0,0,'2023-04-24 09:45:22','2021-03-09 20:45:02',1,1291,0),(3276,'Ticket',1171,'2021-03-09 22:17:18',0,0,'&lt;p&gt;Se realiza comunicación con el usuario para configurarlo pero no es posible pendiente, espacio del usuario para realizar la configuración&lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-03-09 22:17:18',4,0,0),(3277,'Ticket',1286,'2021-03-09 22:20:55',0,0,'&lt;p&gt;Se escala caso para revisión.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-09 22:20:55',1,0,0),(3278,'Ticket',1294,'2021-03-09 22:26:07',0,0,'&lt;p&gt;Se escalará caso con el proveedor para revisión.&lt;/p&gt;',0,1,'2023-04-24 11:22:24','2021-03-09 22:26:07',1,0,0),(3279,'Ticket',1285,'2021-03-09 22:26:23',0,0,'&lt;p&gt;Se realiza validación de impresoras y permite imprimir correctamente, se deja en seguimiento con el usuario &lt;/p&gt;',0,1,'2023-04-24 10:14:15','2021-03-09 22:26:23',4,0,0),(3280,'Ticket',1290,'2021-03-09 22:30:43',0,0,'&lt;p&gt;Estimado usuario,&lt;/p&gt;&lt;p&gt;Gracias por comunicarte con el equipo de Tecnología de Arintia. Se asigna reunión con asesor externo para revisar las causas y soluciones a los errores presentados. Esta reunión quedo para el jueves 11 de marzo a las 8:30 AM.&lt;/p&gt;',0,1,'2023-04-24 10:55:31','2021-03-09 22:30:43',4,0,0),(3281,'Ticket',1290,'2021-03-05 15:55:01',0,0,'CASO: EL PROGRAMA PROVISIONO TODA EL GASTO DE CAJA DE COMPENSACION A UNA CUENTA -23701001 AFIDRO\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Buenos días&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Realizando la revisión de la seguridad social de Unidad institucional, analizo que el gasto por concepto de caja de compensación el programa lo imputo a una cuenta y tercero,  23-70-10-01 (AFRIDRO),  Este problema es a niel general.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Adjunto libro auxiliar como evidencia del caso&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;Quedo atenta a su respuesta y apoyo.&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span style=\"mso-fareast-language: ES-CO;\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt; &lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:16:12','2021-03-05 15:55:01',1,1272,0),(3282,'Ticket',1290,'2021-02-23 17:35:01',0,0,'ASUNTO; Pago de  Bonificaciones no salariales y anticipo de auxilio de bono no salaria\n\n&lt;div class=\"WordSection1\"&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Buenos días,&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;En la pasada reunión, manifesté que los conceptos de bonificación no salarial y anticipo de bono no salarial. “ El programa lo toma como parte de salario y provisiona para pago de la seguridad social”&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Esta lo pude evidenciar en el pago de Diciembre cuando hice la revisión de la seguridad social  y análisis de las provisiones. Especial mente con supervisores de los puntos y en el mes de febrero con el pago de la bonificación de Deyanira, esta afecto la provisión de la seguridad social y afecto el cálculo de la retención en la fuente.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Le hice la consulta la señor Giovanny (asesor de Word OFFICE), El me indico que el sistema cuando detecta un pago por valor  adicional  a un trabajar,  él lo toma como salarial debido a los topes.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p style=\"margin-top: 0cm; background: white;\"&gt;&lt;span lang=\"ES\" style=\"color: black;\"&gt;Consulté la norma “&lt;/span&gt; &lt;span style=\"font-size: 10.0pt;\"&gt;Los efectos relacionados con los artículos 18 y 209 de la Ley 100 de 1993, los pagos laborales no constitutivos de salario de las trabajadores particulares no podrán sor superiores al 40% del total de la remuneración.&lt;br /&gt; Esta norma es clara, en establecer una prohibición en el sentido, que para los efectos de le determinación del ingreso base del ingreso base de cotización  al Sistema General de Seguridad Social en Salud, Pensiones y Riesgos Profesionales ,los pagos no constitutivos de salario no podrán exceder el 40% del total de la remuneración”&lt;/span&gt; &lt;span style=\"color: black;\"&gt; &lt;span lang=\"ES\"&gt;Lo cual indica que el proceso que realiza el programa esta acorde a la norma.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Por lo anterior las Auxilios de bono no salarial de la unidad institucional se pagaron en el mes de Enero, fuera de la nómina.   Para no afectar la seguridad social y las provisiones, ya que este proceso lo hace de forma automática el sistema.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Con lo expuesto anteriormente y dadas las instrucciones del área de gestión humana, la cual es “Que todo se pague por nomina”.. &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Cual va ser el procedimiento  en este caso para aplicación en el mes de febrero?? Ya que debo pagar este mismo concepto en la próxima nómina.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Quedo atenta a su pronta respuesta.&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Cordial saludo&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt;Sandra Londoño&lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;p class=\"MsoNormal\"&gt;&lt;span lang=\"ES\"&gt; &lt;/span&gt;&lt;/p&gt;&lt;/div&gt;',0,0,'2023-04-24 09:16:12','2021-02-23 17:35:01',1,1203,0);
